1. Certification Collections
Glen August and Joe Patterson

2. Collecting Old Debt
How old is your A/R debt? How can the software find it?
What is your plan? Collection Agency and Tax Certifications
Write-Off
Receipting Collections

3. Use the Aged A/R Reports to find the age of your debt.
Finding Old Debt
Use the Aged A/R Reports to find the age of your debt.
It is a good idea to run this report at the end of the month and year. For UTYX users, this report is time sensitive; it only displays data in the current time frame. For Authority users, it can be run as of a date.

4. Different Methods Of Collection
Letters – inform your customers of possible actions
Customer tracking – data driven
Collection Agencies
Certification to Property Taxes

5. Collection Agencies
Several options are available. Remember that the municipality pays the collection agency a portion of the amount collected – you will not return 100% of amounts you send to them.
All collection agencies will need a report or data on the account, customer, service address, start/final date. Both UTYX and Authority can generate this data for collections.

6. Tax Certification Ohio Revised Code: Chapter 743.04
What can you certify to property taxes? Consult with your Law Director.
UTYX: To create a certification file for County Auditor, this will more than likely require a mod.
Authority: Certification / Collections Wizard.

7. How do you get the balances off the accounts? Write-Offs!
What is a Write-Off? UTYX: Invoice-by-Invoice process. No mass Write-Off by account process
Authority Utility: Certifications / Collections Wizard for mass write-offs. For individual accounts, Write Off Balances process will work.

8. Receipting Collections
Cash Keys – if you have written off balances, this is the only option. In Authority, the Cash Key can be linked to the account to show payment without affecting A/R.
Avoid the “Write-On”
Don’t let your Aged A/R get out of hand – make this a regular process. It is easier to collect balances that are 90+ days overdue rather than 9 years overdue.

9. Questions?
Let’s take a few minutes to cover any questions you may have about the material presented.

10. Thank you!
We’re glad you were here and hope this session had value for you. If you have any questions, please contact us using the methods below:
Presenter’s Name: Glen August and Joe Patterson
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