1. Simple ways to help people get, and stay, online
Digital Inclusion
Simple ways to help people get, and stay, online

2. What skills are needed to use the internet?
Five key skills
Search
Communicate
Transact
Create
Problem solve
Three key attitudes
Confidence
Sensible approach to internet safety
Appetite to try new things!
For free classes and drop-ins visit
or ask at any library

3. Digital inclusion & opportunities to access services
Depending on their digital skills, people need different levels of support to use online public services
Info to go online
Some people will just need the information to use a service online
e.g. provide them with the URL
Demo
Some people will be able to use the service if they’ve had a demonstration or walk through.
Ongoing support
Some people will need regular digital skills support and coaching and need to know where to access support.
Assisted digital
Some people will need assisted digital. They need to know what’s available and where they can access help.
Front-line Staff Interaction
There are many different ways to segment this audience. Knowing the services we would like people to use, would help segment the audience further.
We suggest that the above may provide a useful way to consider the audiences based on their digital skills needs.
This helps direct the marketing for each type of service user.

4. How can you help?
Make digital skills part of the conversation – use informal assessment to identify barriers:
££ - affordability – grants, free access points
Disability / frailty - personalisation
Confidence / knowledge – signpost: ask at library or visit
Motivation – enthuse, discuss and demonstrate
Other e.g. fear – listen, inform
Be a Digital Champion!

5. What does a Digital Champion do?
Coach people
Demonstrate relevant skills and apps e.g. bus app, map app, job search, online public services, safe passwords
Be a “Go to” person - how do I?
Encourage further practice - home or courses to sustain progress

6. www.digitalbrightonand hove.org.uk Judith Field Local Project Manager
Contact me for
Digital Champions training
Staff and volunteer briefings on digital inclusion
Digital skills sessions for groups of service users
All services free of charge.
@DigiBTN_Hove
hove.org.uk