1. Strategies for the Future Anne Murphy, Jackie Parker, Kassy Rodeheaver & Terry Beck

2. Public Computing Service Plan Technology is ubiquitous Barriers to use Library services bridge the gap Anne Murphy, Lead Librarian for Public Computing

3. Initiative 1 Standardize technology teaching curriculum Consistency Unified Branding 5 core classes New classes Updates and Assessment Douglas Porter - https://flic.kr/p/9XK6M

4. Initiative 2 Create a standard of basic digital literacy for all Information Services staff Staff will be prepared to assist customers and adapt to changes in technology Training guidelines and curriculum Updated device kits See-ming Lee - https://flic.kr/p/7aaDP9

5. Initiative 3 Create a culture of proactive technology adoption at Sno-Isle Libraries

6. How many of you are coming from community libraries with a local focus on Entrepreneur/Small Business Support? Business Services Plan Kassy Rodeheaver, Lead Librarian for Business Services

7. Purpose of Business Services Reasons why Washington businesses fail Inadequate financing & planning Overly optimistic assumptions Non-competitive pricing Inadequate marketing

8. Initiative 1: Where are we now? Initiative 2: Train up our staff Initiative 3: New business classes Initiative 4: Tell the world! Initiative 5: Workforce development partnerships  Conduct an internal staff survey  Conduct an external stakeholder survey  Provide web-based and/or face-to-face trainings to SIL staff working on business services to the public Develop standardized library business classes Recruit highly skilled library volunteers who can offer business services at SIL community libraries Partner with local business support organizations Create a newsletter for business services Work with SIL Communications team to craft a marketing campaign to the business community. Partner with local workforce development organizations to integrate SIL services into their programs and classes.

9. How to Get Involved: Go see the full plan on Intranet Apply to be on the Business Team Ask your supervisor to watch for upcoming training opportunities Contact me with info or insights in your local business community

10. Readers’ Services Plan Jackie Parker, Lead Librarian for Readers’ Services 2015-2016 Connecting Patrons with Materials

11. Why? New positions, new expectations Customers identify selecting books to read as “very important” 81% of Reference interactions in Nov. 2014 were RA-related Our patrons want help in person and online (no surprise!)

12. Initiative 1: New Intranet Pages Develop trainings and resources for Information Services and Research level staff so that all are proficient using RA tools and having RA conversations. Initiative 2: Develop a technology-based readers’ advisory service that encourages customers to solicit recommendations. Form- and app-based advisory will be explored. New Training Opportunities

13. Initiative 3: New RA Team positions Updating the Movies & Music web pages Developing staff resources Develop a multi-media advisory practice to address customer appetite for watching and listening to media material. Initiative 4: Develop a marketing plan to reach users and non- users through all channels, physical and cyber. Develop partnerships with community outlets to recommend material.

14. Please ask us questions!