1. Speech Delivery Elements
An overview

2. Before We Begin…
What do you think makes a good speech? Or…. What do you think makes a bad speech?

3. Content is Key but . . .
Non-verbal Communication [Paralanguage] plays a HUGE role in the success or failure of a speech
PARALANGUAGE = that which accompanies what is said, not the message itself. In other words, it is the way something is said and not what is said.

4. “You can never NOT communicate.”
Non-verbal communication can be transferred
intentionally OR accidentally.
Interestingly enough, as long as verbal and non-verbal messages match or complement one another, we tend to pay attention to the verbal message for understanding.  BUT, when the non-verbal message contradicts the verbal, we depend heavily on the non-verbal message.

5. Body and Facial Movement
What impression do you get of these people?

6. Body and Facial Movement
Body movement may convey a number of different messages.  Consider these:
Rocking back and forth
Slouching
Crossed arms
Wringing hands
You can expect your facial expressions to affect the judgments and attitudes of a receiver as much as, or more than, your verbal message.

7. So, should you be a statue?
NO!
Gestures may be used to clarify
or emphasize ideas.
By gestures, it is meant purposeful
use of the hands, arms, shoulders,
and head.
Effective gestures are both natural and spontaneous.

8. Eye Contact
Eye contact is one of the most important factors of nonverbal communication.
Nothing will enhance your delivery more than effective eye contact with your audience.

9. #1 Reason Eye Contact is Crucial
It lets the listeners know that you are interested in them.
Audiences are more engaged when they feel a connection with the speaker.

10. #2 Reason Eye Contact is Crucial
Allows you to receive non-verbal feedback from your audience
You can determine if you can gauge the effect of your remarks.
You will be able to detect signs of poor understanding and signs that the listeners are losing interest.

11. #3 Reason Eye Contact is Crucial
Effective eye contact enhances your credibility. Speakers with the greatest eye contact are judged by listeners as being more competent.
[Note: When you look at your notes, remember to drop your eyes not your head!]

12. Voice
But isn’t that verbal? No, verbal refers to the content of what you are saying.
Voice is referring to HOW you say it.

13. What do Experts Say?
Albert Mehrabian, an American expert on non-verbal communication, reports 93% of your perceived attitude toward the sender and the message is conveyed by your tone of voice and its intensity.  Your voice can draw attention to information or indicate anger, impatience, or nervousness.
A good voice has three important characteristics: quality, intelligibility/understandability,
and variety.

14. Intelligibility or Understandability
A presenter may have great content, but if they are unable to clearly convey that message verbally, it will be lost.

15. Articulation
Refers to the precision and clarity with which sounds of speech are uttered.
You should over-articulate rather than under-articulate your speech sounds. What sounds like over-articulation to you will come out as crisp, understandable words and phrases to your listeners.

16. Colonel = kernel, not col-oh-nel
Pronunciation
Refers to the traditional or customary utterance of words.
Common faults of pronunciation are to misplace the accent, to omit sounds, to add sounds, and to sound silent letters.
If you are unsure how to pronounce a word, visit where you can hear the correct pronunciation for free.
Colonel = kernel, not col-oh-nel

17. Um…uh…um
Vocalized pause is the name we give to syllables “a,” “uh,” “um,” and “ah” often at the beginning of a sentence.
While a few vocalized pauses are natural and do not distract, too many impede the communication process.

18. Stock Expressions
Overuse of stock expressions such as “OK,” “like,” and “you know” should be avoided.

19. Variety Volume, Pitch Emphasis
Variety is the spice of speaking.
Volume,
Pitch
Emphasis
and rate all serve to add in an audience’s attentiveness to a speaker.

20. Lack of Inflection
Speaking in a monotone voice can lead to a bored audience.

21. Too Quiet
If a speaker is too quiet, the audience will not be able to hear and will not receive the message

22. Too Fast/Too Slow
Too Fast – audience won’t catch everything a speaker says
Too Slow – speaker appears to be unprepared or unrehearsed