2. HIGH PERFORMANCE MANAGEMENT CONFERENCE EFFECTIVE PRESENTATIONS

3. 090 00 5 876543215 4 004987654321039876543210987654321021987654321098765432100 HoursMinutesSeconds Making a First Impression

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8. First Impressions Within 5 seconds… – Do I trust you? – Do I like you? Within 5 minutes… – Are you competent? – Do you know what you are talking about?

9. What are Effective Presentations? Engage the audience Spread ideas Facilitate dialogue Change behavior

10. HOW you say it WHAT you say Is As Important As

11. Source: Research by Albert Mehrabian, a Professor Emeritus of Psychology at UCLA, published in 1971 in Silent Messages (1st ed.) and Silent Messages: Implicit Communication of Emotions and Attitudes (2nd ed.) in 1981. Communication BODY LANGUAGE Posture Use of hands Facial expressions TONE Pace Inflection Volume WORDS 55% 38% 7%

12. “ If you don’t believe in the messenger, you won’t believe the message. Jim Kouzes, co-author of The Leadership Challenge. ”

13. What is the Message?

14. Body Language Standing Posture Stand up straight Plant your feet shoulder width apart Hands / Gestures Find a place for your hands when standing; avoid crossing arms or hands in pockets Match gestures to content; make them bigger and more deliberate Facial Expression Maintain eye contact for a few seconds, then move to next person; be random Smile and laugh as appropriate; project emotions

15. Application Activity Let’s get on our feet and practice. – Plant your feet – Shoulders squared off – Eyes straight ahead – Find a place for your hands Turn to a partner and get feedback.

16. Tone Pace Slow → Thoughtfulness Fast → Excitement, Energy Inflection Emphasis and variety Volume Silence → For Thought Soft → For Attention Loud → For Importance To maintain audience attention one change every two minutes To maintain audience attention one change every two minutes

17. Words Head Rational Head Rational Heart Emotional Heart Emotional

19. Heart Metaphor or story Picture or graphic A picture is word a thousand words Head Facts, figures, and statistics Success … means gaining converts through both logic and emotion. Dan P. Cohen, The Heart of Change Field Guide Success … means gaining converts through both logic and emotion. Dan P. Cohen, The Heart of Change Field Guide

20. “ ” The real message isn’t what you say. It’s what the other person remembers. - Harry Mills

21. Making Words Memorable brighter Important elements larger and brighter Multiple media elements Show and Tell Few, simple words Sensing words Alliteration and/or rhyme Repetition and volume Variety of delivery

22. Let’s Talk Q&A

23. Conducting an Effective Q&A Make it clear! – Let the audience know if and when there will be a Q&A Transition appropriately – Have a visual and ask for questions – Remember, show and tell Maintain control – Repeat the question, answer to the group – Keep answers as short as possible – If you don’t know the answer, don’t answer! Write it down or refer – Capture questions there is not time for, and follow-up

24. Why is it so Hard?

25. You lack Presentation skills – Monotone delivery – Can’t answer questions Audience is not engaged – Just facts & figures – Don’t connect Content is not memorable – Too much content – Driven by PowerPoint

26. Application Activity Let’s look at the Presentation Planner Use this for your next Presentation