1. [Updates in progress 6/5/17 – Photo from BCBSA Collection]

2. Purpose
The purpose of this webinar is to help producers prepare for the 2018 HCSC/HISC Producer Training & Certification Program by reviewing milestone dates, changes and requirements.
This webinar does NOT replace the 2018 HCSC/HISC Producer Training & Certification process required by CMS.

3. Agenda Milestone Dates Accessing Training Courses, Exams and Forms
To Do List
Communications
Continuing Education Credits

5. Milestone Dates June 16 2017 AHIP Curriculum will close
(AHIP site will be down until Monday 6/19 at 8AM)
June AHIP Curriculum launch
June 27- July 4 HCSC CMP site will be down
July HCSC Curriculum launch (tentative)
October Marketing Period begins
October Annual Enrollment Period begins
December Annual Enrollment Period ends
December 24 Renewal Certification Deadline for Sub Agents
December 31 Renewal Certification Deadline for Individual Producers & Agencies

6. Milestone Dates 2017 Training Note:
The 2017 AHIP curriculum will not be available after June 16, at 11:59 p.m. CT. Producers whom wish to complete the 2017 MAPD/PDP curriculum may instead take the 2018 AHIP curriculum along with the 2017 HCSC curriculum. Both curricula will be accessed via the HCSC/CMP website.
The 2017 curriculum will remain on existing users to do lists but will only be available per request for newly on boarded producers. To request the curriculum assignment, please send an to

7. 2018 Business Renewal Deadline
December 24, 2017 at 11:59 p.m. (Sub Agents)
December 31, 2017 at 11:59 p.m. (All Agents/Agencies)
In accordance with the guidelines established by the Centers for Medicare & Medicaid Services (CMS), all producers must be trained and certified annually in order to market, sell and/or service and receive renewal commissions on MAPD and PDP products sold subsequent to the 2008 plan year.

8. 2018 Business Renewal Deadline
Failure to complete the 2018 HCSC/HISC Producer Training & Certification requirements by the established deadlines will result in:
A producer’s book of business for Blue Cross MedicareRx and Blue Cross Medicare Advantage policies (where applicable) for CYs 2009 and forward being moved to a House Account
A Book of Business moved to a House Account will NOT be returned if certification occurs after December 31, 2017 deadline or in a subsequent year

9. More Milestone Dates 2018 Certification Closes (Renewal Deadline)
December 31, 2017 at 11:59 pm
2018 Certification Reopens
January 2, 2018
Applicable for 2018 effective dates

11. 2018 Curriculum
All 2018 curriculum tasks will be on the AHIP/CMP platform!
Part 1 – AHIP Curriculum on AHIP Platform
1. Medicare Basics
2. Rules and Regulations
3. Non-Discrimination Disclosure
4. General Compliance Attestation/ Fraud, Waste and Abuse course &exam
Final Exam
Part 2 – HCSC Curriculum on AHIP Platform
1. Sales Agent Requirements Course
2. MAPD/PDP Product Course and Exam
3. Producer or Agency Certification Form
4. Producer or Agency Amendment (applicable to individual producers and agencies)

12. AHIP Operating System Compatibility
Microsoft Windows
Apple OS X
Linux
Google Chrome
Mozilla Firefox
Internet Explorer 9, 10, & 11

13. Login Access for AHIP Access Certification Links Via:
Certification Launch s
Provided on dates of launch
2018 MAPD/PDP Producer Certification Resource Page:
Blue Access for Producers (BAP)
Click on “Certify to Sell 2018 MAPD/PDP Products” link Available July 5
TinyURL redirects to

14. Technical Support AHIP Site Curriculum Technical Support
HCSC/CMP Site Curriculum Technical Support (passwords, browser issues)
HCSC Commission and Certification Information

16. AHIP Fee Information
HCSC has partnered with AHIP to provide a seamless training environment for completing both parts of the annual Medicare training required by CMS; use of the AHIP platform requires a fee.
HCSC AHIP Fee: $125, a discount from the standard $175 rate.
Producers must use one of the HCSC discounted links to receive the discount
2018 AHIP Curriculum Launch:
Producers may use the designated HCSC/AHIP link on Monday, June 19, to receive the discount and access Part 1 (AHIP curriculum)
2018 HCSC Curriculum Launch:
Producers may use the designated HCSC/CMP link on Wednesday July 5, to receive the discount and access both Part 1 (AHIP curriculum) and Part 2 (HCSC curriculum).
Both links and detailed AHIP curriculum completion transmittal steps will be provided via the launch s and will be available on Blue Access for Producers (BAP).

17. AHIP and HCSC/CMP Exams
HCSC/CMP : Passing score is 85% on all exams, per CMS guidelines
3 attempts per exam
AHIP: Passing score is 90% on all exams, per AHIP/CMS guidelines
3 attempts per exam, but a user may repurchase the AHIP curriculum an unlimited amount of times to achieve a passing score
This rule only applies to the AHIP portion of the curriculum
No lock-out period
Can re-take exam immediately after a failed attempt via AHIP and HCSC exams

18. AHIP and HCSC/CMP Exams
Answer all exam questions
The exam cannot be submitted unless all questions are answered and the ‘SUBMIT’ button has been selected
If a user stops in the middle of an exam, if there is inactivity for 2 hours or exits the program, the exam will not count as long as the ‘SUBMIT’ button was not selected
Unlike the courses, the exam will start from the beginning

19. Certification Form After HCSC courses and exams
Attest to various questions
Requires Producer/Agency first and last name and 10-digit producer/agency NPN #

20. Amendment – If Applicable
Not applicable to all users
Individual and Agency Principal users only
After courses, exams and certification form
Confirms the contract between HCSC/HISC and producer or agency
Includes Compensation

21. Completion of 2018 Curriculum
Producers are only deemed certified once they receive the certificate of completion via the HCSC/CMP site and a completion .

22. Certificate of Completion

24. New Users – Create Your Account
On your first logon attempt, you must Create a New Account
Use your 10 digit National Producer Number (including leading zeros) to initiate your account

25. Current Users Log in using your previously created credentials
User ID: 10 digit National Producer Number (including leading zeroes)
Password: Previously created password
Should you forget your password, please use the “Forgot your Password,” field below and you will receive an to reset.
Step 1:

26. 2018 HCSC/CMP To Do List
The producer will be presented with their applicable curriculum.
Step 2:
Really fuzzy; is a new screen grab available?

27. HCSC/CMP Link Instructions
Step 3 - Transfer AHIP curriculum completion to the CMP site: Producers will be asked to confirm they want to leave the HCSC page and go to the AHIP page

28. HCSC/CMP Link Instructions
Step 4 –Once they complete the AHIP curriculum, they will transfer their credits to HCSC

29. HCSC/CMP Link Instructions
Step 5 – Once they transfer their credits to HCSC, they will click on the button “Return to HCSC” in the upper right corner of the screen, to return to the HCSC page.

30. HCSC/CMP Link Instructions
Step 6 – Once the producer returns to the HCSC page they will complete their remaining tasks in order. Each task will unlock upon completion.

31. 2018 Individual Producer 2018 AHIP Curriculum Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Medicare Amendment

32. 2018 Sub Agent 2018 AHIP Curriculum Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Note: Sub Agents are not deemed certified until the Agency Principal completes the agency certification requirements

33. Agency Curriculum: Non-Selling / Selling Principals (Both)
Note: The HCSC Agency curriculum will only be available upon completion of the agency principal’s subproducer curriculum. The agency principal will receive an agency execution notification prompting the need to complete the agency tasks.
Sub Agent Curriculum
2018 AHIP Curriculum
Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Agency Curriculum
Medicare Amendment

35. Certification Resource Page
For your convenience, we’ve created an online resource page that will serve as your single source and guide to certification training throughout the remainder of the certification calendar year. Here you can find:
The most up-to-date certification news
Information about your login instructions
Transferring your AHIP credits to HCSC
Useful links
TinyURL redirects to

36. Certification Resource Page

37. Notification of Certification Completion
Message
Confirms completion of all 2018 HCSC/HISC Producer Training & Certification Requirements
Includes link to supply portal
How
Via
When
ed approximately 1-7 business days after certification completion
Who
Individual Producers
Sub Agents
Agency Principal (only after completing their requirements)
Keep copy for records

38. Notice of Certification Incompletion
Message
States there are outstanding items for 2018 HCSC/HISC Producer Training & Certification Requirements
One task on the to-do list must be completed to alert a notice of certification incompletion
How
Via
When
Approximately 7 days after user begins 2018 HCSC/HISC Producer Training & Certification Program
Who
Individual Producers
Sub Agents
Agencies

40. Continuing Education Credits
During AHIP curriculum registration, producers will have the option to request the filing of applicable state CE credits for completing the AHIP portion of the certification process.
Should you opt to receive CE credits for completing the AHIP portion of the training, the applicable fees must be paid at the individual producer level by credit card.
Note: Should producers complete their 2018 AHIP curriculum prior to the state approval of CE credits, the agent will be required to retake the Final Exam task only. The agent can review course materials once more prior to completing the exam and they will not be assessed the AHIP $125 fee again only the CE credit fees.
State
CE Hours
Fee
Illinois 6
$30
Montana
pending
New Mexico
Oklahoma
Texas 8

41. Additional Information
SM Service Mark of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans ® Registered Service Marks of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans Blue Cross MedicareRx is a prescription drug plan provided by HCSC Insurance Services Company (HISC), an independent licensee of the Blue Cross and Blue Shield Association. A Medicare-approved Part D sponsor. Blue Cross Medicare Advantage HMO and HMO POS plans in Illinois and New Mexico and PPO plans in Montana, New Mexico and Oklahoma are provided by Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC). Blue Cross Medicare Advantage Dual Care is an HMO Special Needs Plan provided by HCSC. Blue Cross Medicare Advantage PPO plans in Texas are provided by HCSC Insurance Services Company (HISC). Blue Cross Medicare Advantage HMO and HMO POS plans in Oklahoma are provided by GHS Health Maintenance Organization, Inc. d/b/a BlueLincs HMO (BlueLincs). HCSC, HISC, and BlueLincs are independent licensees of the Blue Cross and Blue Shield Association. HISC and BlueLincs are Medicare Advantage organizations with a Medicare contract. HCSC is a Medicare Advantage organization with a Medicare contract and a contract with the New Mexico Medicaid program.