2. AHIP Operating System Compatibility
Internet Explorer 8-10
Mozilla Firefox current version + previous 2 versions
Safari 5 or higher
Chrome
Adobe Acrobat Reader 10
Shockwave 11
Flash 10

3. ComplianceWire Operating System Compatibility
Internet Explorer 7-10
Mozilla Firefox current version + previous 2 versions
Safari 5 or higher
Chrome
Adobe Acrobat Reader 10
Shockwave 11
Flash 10
Call the HCSC Help Desk at if you do not have any of the software or have problems accessing the training.

4. Training Platforms – AHIP Platform
Access Link
If you have never used the AHIP platform, create a new account
User ID: National Producer
Number (10-digit NPN#)
Example: NPN # is , place zeros in
front to equal 10 digits
Password: User generates at profile set-up

5. Training Platforms – ComplianceWire
Access Link
Login Information
User ID &Temporary Password: 10-digit NPN#
Example: NPN # is , place zeros in
front to equal 10 digits
Company Code
HCSCProducers
Note: Do not use your Social Security # or Tax ID# as login. If unsure of your HCSC-assigned Producer or Agency ID #, call the Producer Service Center at (8-5pm CST) for help.

7. Objectives Set expectations Deadlines Requirements Communications
Certification launch and closure
Requirements
Courses and Exams to be completed
Communications
s, newsletters and notifications
2015 CMS Producer / Broker Training Guidelines are met in all courses, exams and forms

9. AHIP Courses / Exam Courses Exam Medicare Basics
Medicare Marketing Rules and Regulations
Fraud, Waste and Abuse
Exam
2015 Final Exam
AHIP provides one comprehensive exam for all three courses
Must pass with a 90% proficiency score

10. ComplianceWire Course / Exam / Forms
Sales Agent Requirements Course
MAPD/PDP Product Course and Exam
Producer Certification Form

11. Sales Agent Requirements Course
Sample Topics*
Reinforce CMS training requirements
Introduce and explain deadlines
Review communications
*Topics not all inclusive

12. MAPD / PDP Product Course
Sample Topics*
MAPD and PDP Product specific
Plan designs, formulary and pharmacy network
Marketing processes
Enrollment
Operational processes (e.g., Appeals / Grievances)
Available collateral and ordering process
Enrollment and billing options
Monitoring Program
*Topics not all inclusive

13. MAPD / PDP Product Exam Quizzes and Challenges and Exams – oh my! Quiz
Location
After each course module
At the end of each course
After the Challenge
Passing Score
85%
# of attempts to achieve 85%
As many as needed 3
Random questions pulled from pool No
Yes

14. AHIP and CW Exams
Passing score is 85% for CW on all exams, per CMS guidelines
Passing score is 90% for AHIP on exam, per CMS guidelines
Three attempts per exam (2 exams)
No lockout period
Can re-take exam immediately after a failed attempt
Please note: Exam questions are randomly selected; not all questions are the same for each attempt

15. Exams: AHIP and CW Answer all exam questions
The exam cannot be submitted unless all questions are answered and the ‘SUBMIT’ button has been selected
If a user stops in the middle of an exam and exits the program or is locked out due to inactivity (20 minutes), the exam will not count as long as the ‘SUBMIT’ button was not selected
Unlike the courses, the exam will start from the beginning

16. AHIP Certificate

17. ComplianceWire Certificate

19. Certification Form After courses and exams
Completes certification portion of the 2015 HCSC/HISC Producer Training & Certification requirements
Attest to various questions
Some responses may initiate a call from Producer Monitoring
Enter
Producer first and last name
10-digit producer NPN #

21. 2015 To Do List
Will not allow the user to complete a task out of order
[Detail]
Due date will display 12/14/14*
Go here to view completed course content
Task name (course, exam or form)
[this slide is auto-animated]
*Please disregard automated ComplianceWire task deadline. HCSC required deadline is Dec. 26, 2014 for sub producers and Dec. 31, 2014 for individual producers and agencies.

22. 2015 Sub Agent Annual Information Form Sales Agent Requirements
Medicare Basics course
Medicare Marketing Rules & Regulations course
2015 AHIP Final Exam
MAPD/PDP Product course
MAPD/PDP Product exam
FWA course
Certification Form
Note: Sub Agents are not deemed certified until the Agency Principal completes the agency certification requirements

24. Certification Landing Page
For your convenience, we’ve created an online resource page that will serve as your single source and guide to certification training throughout the remainder of the certification calendar year. Here you can find:
The most up-to-date certification news
Information about your login instructions
Transferring your AHIP credits to HCSC
Useful links
[original link name / TinyURL directs to this page]

25. Notification of Certification Completion
Message
Confirms completion of all 2015 HCSC/HISC Producer Training & Certification Requirements
Includes link to supply portal
How
Via
When
ed approximately 1-3 business days after certification completion
Who
Sub Agents (only after Agency Principal completes agency requirements)
Keep copy for records

26. Notice of Certification Incompletion
Message
States there are outstanding items for 2015 HCSC/HISC Producer Training & Certification Requirements
One task on the to-do list must be completed to alert a notice of certification incompletion
How
Via
When
Approximately 7 days after user begins 2015 HCSC/HISC Producer Training & Certification Program
Who
Sub Agents

27. Notification of Exam Failure
Message
Informs producer they failed one of the exams after three attempts thus failing the certification
Cannot market, sell or service 2015 Blue Cross MedicareRx and Blue Cross Medicare Advantage plans
Blue Cross MedicareRx and Blue Cross Medicare Advantage book of business (CYs 2011 – 2014) is being moved to HISC house account
How
Via certified letter
When
Mailed approximately one week after exam failure
Who
Sub Agents

28. Book of Business Move Notification
Message
Due to failure to complete certification requirements your book of business has been moved to the HISC House Account
How
Via and letter
When
Mailed in January
Who
Individual Producers
Agency Principal

30. Continuing Education Credits
Great News!
During AHIP course registration, producers will have the option to request the filing of applicable state CE credits for completing the AHIP portion of the certification process.
Should you opt to receive CE credits for completing the AHIP portion of the training, the applicable fees must be paid at the individual producer level by credit card.
AHIP has applied for 2015 CE credits in each applicable state and the approvals are currently pending.

31. Continuing Education Credits
Below is an example of the 2014 AHIP CE credit hour and fee information.
Credit Hours State Filing Fee
6 IL $25.50
6 MT $28.50
6 NM $22.50
4 OK $26.50
8 TX $28.50
Producers should confirm with state Departments of Insurance to confirm credits are applied.

32. Additional Information
SM Service Mark of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans
® Registered Service Marks of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans
Blue Cross MedicareRx is a prescription drug plan provided by HCSC Insurance Services Company (HISC), an independent licensee of the Blue Cross and Blue Shield Association. A Medicare-approved Part D sponsor.
Blue Cross Medicare Advantage HMO and HMO POS plans in Illinois and New Mexico and PPO plans in Montana, New Mexico and Oklahoma are provided by Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC). Blue Cross Medicare Advantage Dual Care is an HMO Special Needs Plan provided by HCSC. Blue Cross Medicare Advantage PPO plans in Texas are provided by HCSC Insurance Services Company (HISC). Blue Cross Medicare Advantage HMO and HMO POS plans in Oklahoma are provided by GHS Health Maintenance Organization, Inc. d/b/a BlueLincs HMO (BlueLincs). HCSC, HISC, and BlueLincs are independent licensees of the Blue Cross and Blue Shield Association. HISC and BlueLincs are Medicare Advantage organizations with a Medicare contract. HCSC is a Medicare Advantage organization with a Medicare contract and a contract with the New Mexico Medicaid program.