1. North West London Patient App
Kwesi Afful, Digital Innovation Lead , NWL CCGs

2. Health Help Now Patient App
Health Help Now is available in both App Stores (Android & Apple) and Web based
Since the release of the Pilot in Harrow in Dec 2016
Used over 40,000 times
17,000 app downloads
Local Authority working with the CCG to promote
LA services added
Local Voluntary organisation services added
Mind UK Harrow user group reviewing Mental Health area
CCG embedding the use of the app within projects for 2017/18
Adults with LD from Mencap Harrow directly contributed to the development
Meeting Police to assist with promoting
All PPG’s promoting app
Young Persons Group reviewing the upcoming young persons section

3. Digital Services Supporting the STP and GP Forward view – Next steps
North West London is keen to be at the forefront of changes to digital technology and Health Help Now could serve as a platform to support several of the delivery of the STP.
The app supports the NWL STP delivery areas:
“DA1 - Enabling and supporting healthier living for the population of NW London”
“DA2 – Reducing variation and improve self-management”
“DA2 – Better outcomes and support for people with common mental health needs, with a focus on people with long term physical health conditions”
Health Help Now App has the ability to be linked into other apps and platforms including
Care Information Exchange
WSIC Dashboards AI
Diabetes
eRedbook
Video Conferencing
Local Authority platforms i.e. IBM Watson, PHB
Ability to be developed for local requirements

4. Measuring impact Back/joint pain,
App is setup to ‘re-educate people on how they access services, the indicators below are just those that are measurable at this point in time. Knowing whether each use affects how a person manages their health could be a reduction in several areas.
In April 38 people called NHS 111 from the app – What would people have done if not directed to 111?
Report for April highlighted that the most popular areas of app were
Back/Joint pain
Flu symptoms
Thoughts of suicide and self/harm
Developing a feedback button (End of July) in form of notification to ask user if they decided on advice from the app or accessed an alternative service used on their actual app usage
Reviewing HES data to look at A&E attendances
Reviewing walk in centre data to look at attendances
Data gathered on the number of times people access their GP online account (if used 1000 times a month, the reduction in repeat prescriptions, admin time in booking appts should be measured)
People spend over 3 minutes within the app and every page they look at in that session is recorded, including the services they choose to contact ( and phone)
Push notifications to highlight services, campaigns, other services.
Healthwatch Harrow to do independent review of the app (August)
Back/joint pain,
Flu – directs people to advice, local pharmacy
Thoughts of suicide/Self Har

5. Interdependencies to measuring activity
The app needs to have been downloaded by 10% of population.
App being used for at least 6 months
Each project within a CCG should mention ways that the app can be used to support its objectives and modify clinical content to reflect project aims.
All educational institutions, local authority, voluntary organisations, videos playing on GP practice screens and advertised via online social networks.
Notifications encouraging people to self manage, contact 111 or order repeat prescriptions via the app

6. How is the app being used (opportunity to inform CCG priorities)
Monthly reports are received by the CSU which have highlighted the following:
GP Online was accessed 2000 times
Average time spent in the app is 3 ½ minutes per session
81 people have called NHS 111 through the app in 6 months, including 111 interpreting.
People view 12 different screens each time its used
15% app users between 55 – 54 yrs
10% app users over 65 years
Flu, Joint pain, headache, vomiting in children and thoughts of self-harm and suicide are amongst the most looked up areas
60 people made ‘thoughts of suicide’ a favourite

7. October 2017 version of Health Help Now

9. Health Help Now – Deployment progress
Brent
Harrow
Central London
West
London
H&F
Hounslow
Ealing
Hillingdon
Target:
15% of the population of the borough to download and access Health Help Now App within 6 months of release
Map Key
App released
App project started
Going through internal governance to proceed
Initial meeting taken place, interest shown

10. NWL Patient App Development Timeline
Early July Mental health and wellbeing section
July Wait times for walk in centres and Feedback section
November
Integration with PKB/CIE
Diabetes App integration
July/August
MSK and
Respiratory sections
September
Cinos Video consultation trial
September eRedbook integration
GP Connect integration
My Health (connected devices, health stats, frequently accessed information)
October - Dec Online patient verification
NWL Patient App Development Timeline
August – October 2017
App development - TBC
TBC
October – Mid January 2017
Ealing
Hounslow
July – September 2017
App development
Brent