1. ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003
Presenter: Anna Mosupyoe and Prishen Reddy
Date: 25 January 2012
Time: 10:00

2. Overview Background Evaluation Criteria Submission of bid responses
Disqualification of bids
Procurement Administration
Purpose of the RFP
Questions and Answers

3. Background
RFP: RAF/2012/00003:REQUEST FOR PROPOSAL: SUPPLY, IMPLEMENT AND MANAGE A PRIMARY NETWORK SOLUTION FOR THE RAF CUSTOMER SERVICES NETWORK (CSN) FOR A PERIOD OF 3 YEARS
Advertised on 13 January 2012
Closing on 07 February 2012

4. Evaluation Criteria Evaluation will be based on 90/10 PPPFA system
Points
Price 90
Participation goals 10
Total
100

5. Evaluation Criteria Mandatory requirements
The service provider must be ICASA certified.
Please attach ICASA certificate as proof that the company is ICASA certified.
The service provider must provide RAF with letters of accreditation of the technology that they are using with their solution.
Example will be if the hardware you will be using to implement the solution is from HP you must provide RAF with a letter of confirmation that you are HP accredited partner.
Please attach letter from the OEM to confirm that you are accredited.
The proposed solution must be monitored 24/7
Provide RAF with your standard operating procedures based on ITIL processes for managing calls within working hours and after hours.

6. Evaluation Criteria (continue)
Functional criteria
Weightings
Experience of the Company
Please provide the RAF with 2 separate references where you have deployed the following solutions:
Managed ADSL (total solution with 5 or more sites)
Satellite (total solution with 2 or more sites)
Microwave/wireless (total solution with 2 or more sites)
Fibre (total solution with 2 or more sites)
The reference should include the following:
Company name
Contact person
Contact person address and contact number.
Note: RAF may request to visit one of the referenced site
15%

7. Evaluation Criteria continue
Functional criteria
Weightings
Foot print
The service provider must be able to provide onsite support services within the stipulated service level agreement on all nine provinces.
Substantiate by providing a plan on how on site support services will be delivered on all nine provinces.
Class service mapping
The service provider must provide RAF with a report showing the class of service mapping (QOS) together with the latency for each class of service.
10% 5%

8. Evaluation Criteria continue
Functional criteria
Weightings
Redundancy
The service provider must provide an architecture diagram to demonstrate redundancy and fail over of network traffic using the different technologies.
Proposed Architecture for RAF
The service provider must provide RAF with the architecture diagram of how the solution will be deployed in RAF using the different technologies.
Reporting
The service provider must provide RAF with the sample report on performance and utilization
10%
15%

9. Evaluation Criteria continue
Functional criteria
Weightings
Response time
The service provider must provide RAF with the average latency without QOS of all the network technologies required and provide a report showing network delivery percentages on the various technologies.
15%
Site Visit and demonstrations
Site visit will be conducted to the central network operating centre
20%
Total
100%

10. Submission of bid responses
Original signed bid document
4 hard copies
Submitted in sealed envelopes
Each schedule must be clearly distinguish, indexed and all pages numbered

11. Disqualification of bids
Bidders shall be disqualified if they fail to:
Submit a valid and original tax clearance certificate
Complete questionnaires in full
Submit true and correct information
Comply with mandatory requirements
Comply with prescribed response format

12. Administration RFP Closing Date: 07 February 2012 @11H00
Venue: RAF Menlyn Reception 38 Ida street Menlo Park Pretoria
Bid responses sent by courier must reach the reception at least 36 (thirty six) hours before the closing date to be deposited into the bid box
Submission Register must be signed at the reception by bidder when submitting bid documents
Late bids will not be considered
All queries must be forwarded to
Enquiries and clarification of technical issues will close not later than 27 January 11H00.
Important note:
Please ensure that the attendance register has been signed
Name of company
Contact details

13. Purpose of the RFP
With the current business model RAF cannot adequately fulfill its mandate
Problems experience include inaccessibility, poor service quality, reactive compensation system and inferior customer management
Improve information collection and management
the more useful information we have the more efficient our claims processing will become
Ensure pro active benefits origination
proactively originating claims results in the RAF budgeting accurately for claims payments
Improve service delivery efficiency and effectiveness
improving our service delivery will help change the public’s perception and engender a spirit of cooperation with our customers
Expand geographic footprint and reach
CSN channels comprises of offices in hospitals, mobile RAF and information collection agents

14. High Level Understanding of Architecture

15. Equipment deployed and Infrastructure Systems
Citrix XenApp AD
Exchange
Webense
Business Applications (SAP, FINEOS, Old Claims, Knowledge Lake)
Equipment deployed at HSC
Wyse Thin Clients and Acer screens
HP multifunction devices
Enterasys policy based switches
Hauwei APN (3G backup with VB)
RAF standards for ICT systems
HP hardware for server infrastructure
Wyse and Acer for desktop infrastructure
HP printers and MFD
Enterasys LAN hardware
Cisco router and firewall

16. Thank you
Questions and Answers