WELCOME 2010 Avaya Inc. All rights reserved..

Important Notice The information discussed and presented on these calls is Avaya proprietary and is intended for the sole use of Avaya associates and authorized Business Partners for the purpose of selling Avaya solutions and services to customers and prospects. Use of any of this information by any organization attempting to sell non-Avaya solutions and services is strictly prohibited.

Coming in the Breakfast Club Schedule
Week of Topic 30-May What’s new with Avaya Agent for Desktop 1.4 (f.k.a. VDI Agent) 13-Jun SDNfx Healthcare 1.1 27-Jun Simplify Selling with Customer Engagement Suite Licensing 11-Jul Avaya Aura Experience Portal

Pass It On: Breakfast Club Registration
Access this link to register for future Breakfast Club invitations: You may register 10 additional associates using this link. You will receive reminders for the remainder of the year approximately 1 week prior to each Breakfast Club

As a Courtesy to Other Listeners
Never place your phone on HOLD during the call. The bridge has been muted using *96, please use *6 to unmute to ask a question. And re-mute yourself with *6 again when finished.

IP Office SMB/Midmarket Launch
Breakfast Club 5/17 & 5/19

Today’s Agenda IP Office Release 10 IPOSS Ordering Process
Business recap New promotions R10 overview Contact Center - update Where to find it IPOSS What you need to know R9.1 and R10 Where to find it Ordering Process What’s new for R10 Tools and training Where to find it

Avaya’s Midmarket AND SMB Strategy
Avaya Midmarket – Up to 3,000 This includes what has been typically called the SMB Flexible deployment enables you to offer what the customer needs On-premise, in the cloud or hybrid Customer Engagement, Team Engagement, Networking and Services Allowing you to: Leverage market experience and solution knowledge Increase and expand recurring revenue streams Target current installed base Improve profitability

IP Office Success to Date
550,000 systems shipped One deployed every 5 minutes Net Promoter Score of 77 (Q4CY15) Server Edition sales growing UC and CC attach growing Cloud deployment options PoweredBy Avaya OnAvaya

The Customer Base – Partner Opportunity
Large CS1k, BCM, Norstar installed base – ripe for upgrades CS1k deployments exceed 200,000 systems - ~ 50% are in NA BCM deployments exceed 275,000 systems - ~ 60% are in NA Norstar deployments exceed 350,000 systems - ~ 60% are in NA Large IP Office Installed base - Imagine if: We could add UC to 10-20% of the IP Office installed base We could add CC to 10-20% of the IP Office installed base We could convert 10-20% of the legacy installed base to IP Office in the cloud

Avaya Midmarket Solution and Partner Execution
Continuous Advancement Against Strategy Win Customer Migration to Cloud Compete, Enhance & Migrate New and Existing Customers Avaya Cloud Priority Partners Engage OnAvaya Extend full stack to Cloud Capture S&MB Growth Avaya Cloud Priority Program Disrupt Capture Midmarket On-Prem Growth Select Partner Program 4 [Hybrid Cloud] OnAvaya™ Google™ Cloud Platform Powered By Avaya IP Office™ Infiltrate Small Business Partner Promotions 3 [Cloud] CE OnAvaya™ Google™ Cloud Platform Powered By Avaya IP Office™ 2 [On-Prem] Avaya IP Office™ Platform Full Midmarket Stack (IPT, UC, CC, WFO, Web RTC, Network, Services) Wave 1: Disrupt to penetrate new market segments When: Oct/Nov 2015 Target: MM segment 1,000-5,000 user deployments Offer: Full stack IP Office solutions (IPT + CC + video + networking + services) Promotion: 5 on premise + 2 cloud offer bundles to drive channel volume Wave 2: Transform legacy telephony and CC segments When: Feb/Mar 2016 Target: Enterprise IPT and CC existing deployments (Avaya and competitors) Offer: IPT and CC solutions using subscription and cloud deployments to migrate Promotion: TBD Wave 3: Explosive entry into new cloud buyer segments for UC and CC – thematic? When: June/July 2016 Target: SMB, MM and enterprise departmental buyers with <100 seat purchases Offer: AvayaLive suite (UC, CC, Video, endpoints, subscriptions) Wave +1: Drive into SDN and Fabric networking buyer segments TBD Avaya IP Office™ Platform (MM) 3000 Users, Web Collab, Mobility, Video… 1 [On-Prem] Avaya IP Office™ SMB Solution

New Promotions SMB30

Beat Out the Competition Across ALL Segments
2000 IP Office Growth 6-11% + deal reg Select 21 to 27% 100 IP Office Winter Acceleration 8% May – June 30 SMB 100 9-11% May to September # of Users 30 SMB 30 Basic and essential editions 15-17% May June 2017 10 100 500 5000 # of Partners

New SMB30 Objective Overview
Be price competitive in the sub 30 segment Compete against NEC, Panasonic, Toshiba…. Allow for growth – size, capability, cloud – hook ‘em and cook ‘em Compliments existing promotions Overview IP Office 500v2 with up to 30 ports (IP or Digital) and up to 32 digital or IP phones qualify (Specific MPG9 material codes) Basic Edition Package (single site – digital or analog) Essential Edition Package (single site - IP or Digital) Could also be part of networked IP Offices, Preferred or server edition/select required for core Any authorized Partner No minimum size

Avaya IP Office R10 What you need to know

What has Changed From the Original IP Office 10.0 Plan?
Product Changes Basic Edition will remain No Basic User Licenses Basic, Essential, and Preferred Edition Additional quality improvements Added Skype for Business IPOSS Changes Basic, Essential, and Preferred Edition Pricing and structure to remain unchanged for Basic, Essential and Preferred Edition 8x5 and 24x7 remains Not mandatory Server Edition and Select IPOSS remains mandatory 24x7 only User based pricing structure

IP Office Mapped to Target Market Segmentation (on prem)
UC w/ HA UC Telephony Basic Key System Sub 30 users users users (LMM) 501-3k users (UMM) Select Preferred Edition Server Edition Essential Edition Upsell Basic Edition Growth

What does IP Office R10 Mean to You?
Improved Profitability Faster to deploy Easier to manage Reduced ‘after-hours’ configuration changes Voice quality monitoring ‘as a service’ Richer Solution UC client improvements New HD Video endpoint Resiliency Improvements Security Improvements Richer Integration WebRTC API’s - develop customized endpoints Cloud APIs - integrate IP Office into their infrastructure

What does IP Office R10 mean to Your Customers?
Improved Business Continuity Increase uptime and reduce IT headaches Ensure quality of solution remains consistent Reduce downtime Richer End user Experience New Video Collaboration Station Rich desktop application integration ‘Phoneless’ Web Collaboration Migration path to Cloud Hybrid cloud solutions enable leverage of premises hardware and software investments in the Cloud

Improved Profitability Streamlined deployment
Reduce install complexity Merging Ignition and ICU and adding Secondary automatically to Primary Simplify client installs: Auto-detect and provision IP Address of IP Office and its port Improving VMPro installation Reduce number of prompts, package default templates LDAP Synchronization – Server Edition

Improved Profitability Streamlined Management and Upgrades
Management enhancements Web Manager - Added fields, offline mode Additional fields not requiring reboot Improvements to diagnostic/troubleshooting Line diagnostics and line-ID (voltage, return loss etc) - great for the smaller business Centralized Licensing Integrated WebLM for all remote license

Improved Profitability Streamlined Management and Upgrades
You simply Cannot re-boot during office hours! R10 increase the admin fields not requiring reboot! Faster UCM install and upgrades Reduced installation time - USB install and upgrade Reduced upgrade time - Eliminate manual upgrade

Improved Profitability Monitoring
Jitter – latency – ‘robot’ voice?? Where to point the finger? Voice Quality Monitoring…. (As a Service?? - $$’s) Collect and send to RTCP to third party applications Provide rich quality of service monitoring Improvements to diagnostic/troubleshooting RTCP – Realtime Transport Control Protocol

Richer Solution UC Client Enhancements
Avaya Communicator for Web Single sign on UMS integration VMPro/Gmail one-X Portal Conference scheduling updated one-X Mobile Preferred Group chat, Ad-hoc conference Web Collaboration PC audio for web collaboration users Remote Control of desktop Avaya Communicator Support USB Audio controls - Plantronics and Jabra SoftConsole Refreshed UI Now in Office Worker and Power User Description: Unified Communications Web and Mobile Client Enhancements Details/Customer or Partner Problem it solves:. one-X Portal Conference scheduler – disable dial out (per Conference) Conference scheduler – admin can delete scheduled conferences Conference scheduler – extend scheduled conferences Admin Dashboard – quicker access to configuration Secure link between one-X Portal and Voic Pro Resilience support (Exclusive to Select) one-X Mobile Preferred Multi-party/Group chat Ad-hoc conference Port Consolidation – reduces open ports in network iOS ringtones – allows ringtone to be changed iOS Interactive Notifications iOS 9.0/9.1 support iOS support for Google Analytics

Richer Solution New Endpoints
H175 Video Collaboration Station - Perfect for the Exec or small conference room Touchscreen 7” HD display Cordless handset!! Its brilliant WiFi, bluetooth, LAN Detachable Camera New 3745 DECT Handset - A must for the ‘tougher’ work environments Liquid, dust and shock protected Color display, Push-to-talk, Bluetooth wireless headset support

Richer Solution Resilience and Security – midmarket ‘must have’s’
Adding to an already comprehensive resilient architecture…. Client failover supported: Avaya Communicator (SE and Select) one-X® Mobile Preferred (SE and Select) one-X portal (Select only) SIP Endpoints failover E129, H175, B179, 11xx/12x Security Support TLS Signaling and RAS on 96x1 H.323 phones

Richer Integration Options
WebRTC (IP Office WebRTC SDK) Develop or integrate web portals for the telephony features provided by IP Office. Location API (IP Office API) External application can set the location for each extension on IP Office Devlink3 (IP Office Devlink3 API) The future for Event stream data Current Devlink supported through R10

Contact Center Update Avaya IP Office Contact Center
Avaya Work Force Optimization Select - AWFOS

IP Office Contact Center 9.1.6
Modern, refreshed thin client UI enables organizations to be up and running faster – regardless of deployment choice Full multi-channel support for both on- premise and cloud deployments Wallboard Interoperability to support contact center management and optimization Additional language support for thick client only – French, Spanish, German, Italian* Extended support for WebRTC softphones CRM connectors to SAP and Salesforce IP Office FP Generally Available as of Feb 15, 2016 Now customers can take advantage of enhanced flexibility with availability as a fully capabel multi-channel thin client. Browser-based and OPEX deployments are available through Customer Engagement OnAvaya Google Cloud Platform as well as Powered by Avaya IP Office solutions offered by our cloud partners. Companies using IPOCC can enable agents and supervisors to work from home or remotely via a browser-based contact center application. * Engagement OnAvayaTM - Google Cloud Platform deployments available in US and English only

Improving the Customer Experience with Every Interaction
Avaya Workforce Optimization Select Completing the Midmarket Contact Center Story Improving the Customer Experience with Every Interaction Omni Channel Recording Live Monitoring Quality Management Performance Management Coaching E-Learning WFM Full Featured WFO Platform that Delivers Enterprise Capabilities at a Midmarket Price Improving Agent and Team Performance Leads to a Memorable and Measurable Customer Experience Easy to Deploy and Simple to Use Reduces Risk, Complies with Industry Rules and Regulations One Accountable Vendor from Sales through Deployment and Ongoing Support Avaya Workforce Optimization Select (also known as AWFOS) is a simple, powerful and affordable workforce optimization solution engineered for midmarket contact centers. Simple – simple to deploy, simple to support and designed for ease of use to generate high end user adoption Powerful – Solution delivers enterprise WFO capabilities such as call recording, screen recording, live monitoring, quality monitoring, performance management, coaching, e-learning and workforce management. Affordable – AWFOS has an aggressive pricing model that will generate a high and quick return on investment for midmarket contact centers. The aggressive pricing model will also help Avaya partners take more share of the midmarket contact center space.

Where to Find It New Competitive tools - NEC, Panasonic, Toshiba, Mitel, Cloud solutions IP Office R10 Sales Toolkit - Latest Product Offer Definition posted Avaya Workforce Optimization Select - workforce-optimization##Selling_Strategy Demo Tools: EZ Demo… Don’t Forget! Avaya.com/small - Focused on the tools you need for the smaller business Verticals Fact sheets

Avaya IP Office Support Services
What you need to know

IP Office Support Services - geared for speed and simplicity
Avaya Support Services for IP Office – SMB and MM Partner Led Support, Backed by Avaya IP Office Support Services - geared for speed and simplicity Offered via Avaya Authorized Partner IPOSS Wholesale or Co-Delivery Eligible Releases: IP Office R10.0 and R9.1 Includes: Remote Technical Support Major Software Upgrade Licenses Enhanced Remote Connect (SAL or SSL/VPN) Access to Avaya Support Website (ASW), Software Patches and Updates Easy Prepaid Terms: 1, 3 or 5 year Discounts for the longer contract terms Pricing: per-node for base coverage + per-license for contact center and AWFOS Scalable IPOSS is being introduced for Release 10 Midmarket: Server Edition and Select The IP Office Support Services offer is available for the base Avaya IP Office Platform, IP Office Contact Center and Avaya Contact Center Select, The Session Border Controller, and AWFOS. t provides your organization with the support you need, when it’s needed, through flexible options. Simple and easy to access, the base offer for IP Office Support Services includes: Remote technical support for hardware and software Software patches and updates Major software upgrade licenses – this is a key feature that is bundled in with IPOSS RTS coverage. Enhanced remote connectivity through secure socket layer, virtual private network (SSL-VPN) technology for improved security, diagnostic access and accelerated time to resolution As part of the base offer, you also have access to powerful, intuitive, easy-to-use Avaya Support Website services. Many partners choose to add Parts Replacement coverage, and we have a variety of options to suit your customer’s needs. The parts replacement options reduce your need to stock and maintain spare parts, thereby helping lower your capital expenditures. We have a variety of Parts options, per geographic availability, including: Parts shipped next business day, or four-hour delivery by courier for critical components IPOSS contracts are available in flexible contract terms: 1 year, 3 year and 5 year; and our longer contract terms are popular because the list price has an extra discount. Avaya also has support offers for remote implementation services (RICS), and for Voice terminal replacement coverage . These are not included in the IP Office Support Services offer. But can be purchased separately rom your Avaya Authorized Partner. The existing IPOSS base coverage is priced per-server, and there is incremental coverage for contact center and AWFOS that is priced per-user-license. We will be keeping the existing IPOSS pricing structure for R9.1 and for SME systems, but the pricing structure for Server Edition and Select will be changing to a per-user model for R10. Let’s look at R10 pricing.

IP Office Support Services for R10 Partner-engaged support
Simplicity and Scalability IP Office Support Services for R10 Partner-engaged support IPOSS Model is Based on IP Office Software Release and Product Edition Simplified Model for R10 SME Basic, Essential, Preferred Editions RTS Per-Server Pricing – 8x5 or 24x7 Based on generic server type Includes Upgrade Subscription Optional for standalone 500v2 systems Optional Parts, bundled codes Scalable Pricing for R10 Midmarket Server Edition, Select RTS Per-User License Pricing – 24x7 R10 SBC also priced per-user Includes Upgrade Subscription Required RTS Attach Optional Parts Contact Center, AWFOS Per-User License Required RTS Attach on all nodes IPOSS follows the guiding principle of speed and simplicity, and the IPOSS models are designed to enable utmost simplicity for the SME segment, and provide pricing scalability for the Midmarket segment. When Release 10 is launched, eligible releases for IPOSS will be R10 and R9.1, and R9.0 will no longer be eligible for purchase of a new IPOSS contract. It’s the product release and Product edition will govern which model of IPOSS will apply. When we say “SME editions”, this means IP Office Basic Edition, Essential Edition, or preferred Edition. When we say “Midmarket Editions”, this means IP Office Server Edition or IP Office Select. So looking at the models… For IP Office R9.1, and for SME editions, the existing IPOSS model will be used, with per-server coverage for Remote Tech Support and optional parts coverage. For the IP Office R10 Midmarket editions: Server Edition, Select and the SBC, a new per-user-license IPOSS model will be used for Remote Tech Support. This model is bespoke for the needs of midmarket- with required IPOSS RTS 24x7 coverage. And in either SME or Midmarket models: IPOSS RTS is required attach except for SME systems with a standalone 500v2 Parts coverage is optional And coverage for IPO contact center solutions, and AWFOS has an incremental per-user charge by license type. IPOSS coverage must be consistent on all system nodes

IPOSS – Model Summary IP Office R9.1 R10.0+ Editions:
Product Trigger IP Office R9.1 All product Editions R10.0+ Editions: Basic, Essential, Preferred Server Edition, Select Channel GTM Models Partner-Engaged Wholesale and Co-Delivery see Partner support responsibilities in SAS Attach Policy – Remote Tech Support Optional for configurations with a standalone 500v2 server Required for other IPO configurations * Same IPOSS coverage level on all nodes Required * Same IPOSS coverage level on all nodes Attach Policy - Parts Optional NBD, or 4 Hour where geographically available Onsite APR option is only in US Wholesale Remote Support Pricing - Base System Per Server 24x7, or 8x5 (5 business days) Price varies by server type Per User License 24x7 Price varies by user license type - IPOCC, ACCS, AWFOS Per User License (must match RTS coverage level) Remote Support Pricing SBC Ordering Process POS Ordering via Token POS Ordering via A1S (Token is not used) Bundled Upgrade Licenses Upgrade License Subscription Included (active coverage is required on entire solution) Coverage Terms 1, 3, 5 Years – Total Prepay Only, no refund for early cancellation Coverage Start Date Entitlement Begins on 1st Day of month following the Avaya order confirmation IPOSS Transition Policy for Renew/Additions Standard Re- Init Fee Policy favors partner simplicity to minimize contract recasts: R9.1 and prior systems may remain on existing contract model as long as renewed on time. Pre-R10 contracts will migrate to the new structure at Renewal, but must recast to R10 model when adding node/s. License additions to R10 contracts will be charged per-user. This slide outlines IPOSS models and policies that will be effective when R10 is launched. When Release 10 is launched, eligible releases for IPOSS will be R10 and R9.1, and the product release and edition will govern which model of IPOSS will apply. This chart shows IPOSS policies down the left-hand side, and how they apply in the respective model. The models are shown in the colored banners: The Red banner shows the existing IPOSS offer as you know it today, and it will continue to be used for all R9.1 Editions. IPOSS RTS is required except for SME systems with a standalone 500v2 One thing to keep in mind is per Avaya policy- if you provide maintenance services to your end customer, you must purchase a service contract from Avaya. The Blue banner shows the offer policies that will apply for R10 SME Product Editions: Basic, Essential or Preferred, and you’ll see that the policies are almost exactly the same as the existing offer, and it will use the same per-server model that is in place today. The slight differences are that Tokens will not be used for R10, and the SBC coverage will be priced per-SBC license. The Green Banner shows the new model for R10 Midmarket editions: Server Edition and Select: Midmarket editions will be priced based on a new per-user-license IPOSS for Remote Tech Support based on IP Office user type, and ASBCE license type. 24x7 RTS is required and will continue to include the upgrade subscription. Parts coverage is optional, and will have a separate SKU in addition to RTS. In all models Parts coverage is optional And coverage for IPO contact center solutions, and AWFOS has an incremental per-user charge by license type. IPOSS coverage must be consistent on all system nodes Entitlement starts on the 1st Day of month following the Avaya order confirmation As with the Avaya Lifecycle policy, after each new release the oldest release is no longer eligible for IPOSS. So after R10.0 GA, R9.0 will no longer be an eligible release for IPOSS. To purchase IPOSS, any systems running non-eligible releases, will require purchase a transactional product upgrade. Very important to remember that any Tokens purchased for R9.0 systems will need to be REDEEMED prior to R10 GA as they will no longer be valid for non R9.1 systems. 2010 Avaya Inc. All rights reserved.

Avaya Support Website Experience
Fast, Powerful, Flexible Experience that Brings the Experts to YOU, Your Way KNOWN SOLUTIONS NEW SOLUTIONS Seamless Transition to Web Ticket Right Person First Time Avaya Support & Diagnostic Tools Support Forums Avaya Knowledge Base Avaya Web Chat Web Talk Web Video Service Request Creation & Mgmt Support by Product Ava Avaya Virtual Agent IPOSS includes access to knowledge base on the Avaya support site. Avaya techs are continuing to focus more content articles on IP Office and Midmarket. Powerful Robust Knowledgebase Educational Content Leverage Web Chat, talk and video to collaborate with experts Fast Quickly find answers Quickly connect to an agent Experts mobilize around your issue for fast resolution… Seamless Ava web interface is your single window into support Move from search to ticket to agent seamlessly Expert resources come to you – no transferring As part of the base offer, you also have access to powerful, intuitive, easy-to-use Avaya Support Website services Ava, your Avaya virtual agent and gateway to support, for quick and accurate resolution of common requests using natural language parsing and question recognition Sophisticated Avaya Knowledge Base search for fast self-service and education needs A Report Service Outage button that puts you two mouse-clicks away from fast access to specially trained Avaya experts who are dedicated to recovering total service outages A single view of Web ticketing and service request status for faster response times Online service request for faster assignment Access to chat, voice and video collaboration with a live Avaya agent on the support site Support by product, including extensive product downloads and documentation based on your Avaya solution Access to Avaya Mentor for educational videos that provide troubleshooting and how-to information, administration tips, and information for installation and configuration Many other services that assist in optimizing performance, expediting diagnosis and providing proactive problem resolution Avaya Support Website Experience

Increased system uptime and optimum performance at the right price
IPOSS R10+ Customer Value Proposition New Product Features Paired with Exceptional Support Increased system uptime and optimum performance at the right price Maximize Uptime Optimize Performance Value for Money Faster Resolution through manufacturer support and expertise More secure high speed remote connectivity to enable quicker resolution Access to software patches and updates Customized support to meet business needs Easy to order and integrate new sites Access to free major upgrade licenses for the latest innovations Choice of high quality services at the right price Scalable for small to large midmarket systems With IPOSS coverage, you will be able to deliver exceptional support to your end customer including rapid deployment of the latest technologies so that they will be able to have a competitive advantage with their customers. IPOSS free upgrade licenses is an excellent value to leverage new product features and helps keep the customer’s system working at peak performance. And now with the scalability of the Midmarket offer, you will be able to provide predictable pricing for the pricing for Server Edition and Select. Additional discounts for 3 and 5-year IPOSS contract terms are an even better value, so pitch that to your end customer. Remember that IPOSS is bundled within your own value-added services and offer, so put some thought into setting an appropriate price for your customer that accounts for your unique value proposition.

IPOSS R10+ Partner Value Proposition High Volume Play - Easy to Sell, Easy to Bundle Partner Services Co-Delivery and Wholesale (partner-led) Simplicity and Scalability Optional Advance Parts Replacement: shipped NBD or 4H Optional Onsite Parts Replacement (US Wholesale only) 1, 3 or 5 year prepaid terms, discounts for the longer terms Avaya Remote Connectivity via SSL/VPN or SAL Flexible options to meet your customer’s needs Centralized ordering in A1S – Tokens will not be used in R10 Real-time account (Sold To) creation for new customers will simplify product licensing in PLDS Automatic contract creation upon order processing Simplified procurement of entitled upgrade licenses via A1S IPOSS Renewals simplified via the new A1S Renewals automation Feature rich and easy to use Avaya Support Website for faster resolution and optimization Simplified Quote to Deployment Process Bundled value with the latest innovations Partner Value Proposition IPOSS was expressly tailored for the SME and Midmarket business and is geared for volume and velocity to reduce your administrative costs. IPOSS has flexible coverage options to meet your customer’s needs. Free IPOSS-entitled upgrade licenses are a key selling feature and enable you to establish stickiness with your customer. In this high-volume segment, Avaya continues to invest in improved tools and processes to simplify the partner experience and improve speed of commerce. Many of you treat IPOSS as a white label offer and bundle it within your implementation and other value-added services to further improve customer value. Partners are leveraging the Remote Access capability to simplify their preventative support and to reduce their truck rolls Access to product software upgrade licenses included Designed to bundle with partner’s incremental services Avaya Remote Connectivity enables faster time to resolution

Contacts: - Your Avaya CAM for general Avaya or IPOSS questions
Where To Find It… IP Office Resources IPOSS Portal Page Link - Contractual SAS - Offer Definition - Training and FAQ IP Office Product Link Avaya Tools Avaya One Source PLDS Global Registration Tool R10 Tools Training Avaya Support Avaya Support Website Partner Helpdesk for non- technical Issues with self- service tools Partner Support for technical issues with self- service tools This slide provides links for the R10 content posted on the IPOSS Portal page that is being developed. In addition to the training presentation, please also reference the offer definition and most important is the partner’s contractual SAS. As many of you know, bookmark the IPOSS page on the Avaya Partner Sales Portal for these key documents. Additionally, there is a reference to the Product content shown below left. We also added links to Avaya tools - Avaya One Source, PLDS and GRT are good ones for you to bookmark. We also added inks to Avaya Support: Partner Helpdesk for non-technical issues with self-service tools Partner Support for technical issues with self-services tools And finally if you have general Avaya or IPOSS questions, please contact your CAM. Contacts: - Your Avaya CAM for general Avaya or IPOSS questions - Avaya IT Support Services for system or tools issues

Avaya Ordering Process for R10
What you need to know

IPO Rel 9.x v Rel 10 (Quote/Order/Fulfilment comparison)
Area R 9.x R 10 Licensing License ordering and activation in ADI for lower end systems and PLDS for Select License Ordering in A1S OC or EDI, License Activation and License keys provided by PLDS for all editions Quoting A1S Quotes required only for Promotions and Special Bid requests – no IPOSS attach checks. Distributor “Own tool” supported with B2B integration with A1S Requires A1S QRN with IPOSS mandatory services attach checks. Distributor “Own tool” supported with B2B integration with A1S (including IPOSS attach checks) End Customer Identification End Customer Identified as part of Special Bid process and/or BEC’s submission End Customer must have an assigned End Customer ID before ordering Discounting Incremental discounts for licensing (DPSP, ICPSP, Special Bids and Promos) are managed via BECS Incremental discounts for licensing (DPSP, ICPSP, Special Bids and Promos) are provided up front Ordering Licenses ordered via ADI and/or PLDS through EDI/A1S Order Centre All licenses are ordered by A1S Order Centre or EDI Support Contract Creation Token process is supported. Tokens are redeemed by partner to create contracts Token process is not supported. IPOSS contract must be ordered with licenses and contracts are created automatically License Activation License Activation codes (LAC) and License keys provided by ADI. PLDS must provide LAC for Select and attached Applications License Activation and Keys provided by PLDS for both IPO and applications. Simplified access to PLDS via the Mid-Market Portal. Note: 9.1 will still be available!

‘Small’ plays a BIG part in Avaya strategy
Wrap-up ‘Small’ plays a BIG part in Avaya strategy New IP Office Release R10 More Profitable Richer Solution Customer Engagement Solutions Have it Your Way…. On prem, In the ‘cloud’, hybrid IPOSS Price competitive for SMB Scalable for Midmarket Ordering and Operations Move from ADI to PLDS for R10 configuration 9.1 remain on ADI Start the training now! Be ahead of the curve

The Mid-Market Fast Flow Process – High Level Objectives
Self Service and easy management End Customer creation Quoting (Disti/Partner own tools, B2B, BOM, Configured) Ordering (A1S Order Centre, EDI) License Activations Software downloads Hardware Registration Automation Delivery of License Activation codes Touchless setup of IPOSS coverage contract at point of order Automatic registration of license and hardware codes Responsive Quote, Order, Enable and Automatically Register the IPO solution with support contract coverage in < 30 minutes New and simplified portal to manage the process Modular and focused on Mid-Market Simplified access to PLDS One-Stop shop for access to License, Support contract and Registration information

Simplified Quoting and Ordering for Mid-Market – IPO R9 v R10
Ordering Scenario R 9.x R 10 Steps Time New Systems Quotes created in A1S for Promos SB’s. Licenses ordered via ADI. H/W from Disti. IPOSS activation via token. Requires partner to create an account, register IP office and redeem the token to create contract. 30-45 mins Quotes created in A1S (BOM, B2B, QPT or A1S Config) for h/w, s/w and and IPOSS and ordered via A1S Order Centre or EDI. IPOSS Contract created automatically and LAC ed automatically. LAC is activated via MMFF portal. 15-30 mins Expansions Expansion Licenses ordered via ADI. H/W from Disti. No requirement for IPOSS attach for expansions on the same node as IPOSS covers the node. IPOSS addition required if a new node is added Quotes created in A1S Config (BOM for Lower End expansion) for s/w and IPOSS (if required for higher end systems) and ordered via A1S Order Centre or EDI. Auto Co-Termed IPOSS Contract created automatically and LAC ed automatically. LAC is activated via MMFF portal New with Applications e.g. IPOCC/Radvision Can be quoted via A1S Config, Special Bids, Complex Enterprise Installations are processed manually by OEFC 2-3 days Quotes created in A1S Config tool only for h/w, s/w and IPOSS and SA where required and ordered via A1S Order Centre or EDI. IPOSS/SA Contract created automatically and LAC ed automatically. LAC is activated via MMFF portal for both IPO and Applications Upgrades To upgrade existing IP Office systems to IP Office Release 9.1 a release upgrade license is required. Fill out the IP office Upgrade request form and send it to Request is processed and licenses sent out. 1-2 days Can be processed only via A1S Config IP office Manager is used to extract the XML and uploaded to A1S config. XML is processed and ADI feature keys are placed under ‘converted’ status. Order goes through EDI/OC IPOSS Renewals Avaya Renewals Team (ART) creates and sends the Distributors manual IPOSS Renewal quotes in SAP 90 days in advance of the maintenance contract expirations. The Distributor works with the BP to secure the business, and then the Distributor sends their manual (Distributor) PO to Avaya. Automatic Generation and availability of IPOSS renewal quotes (including consolidiation of Auto CoTermed expansion quotes will be enabled in CSQT 120 days in advance. Quote is visible to Disti and Partner. Quotes can be ordered via A1S Order Centre or EDI

Multi-Location and Local Services
Simplified Quoting and Ordering for Mid-Market Multi-Location and Local Services Multi-Location and Auto-Split Support For multi-node IPO systems quoted by B2B, BOM or QPT user can define a location for each node. Multiple/linked Quotes will be created with a parent/child relationship (similar to A1S Config output) Relevant where local services IPOSS will be applied Adding an optional location to the BOM upload file will cause a multi-location quote to be created e.g. This will cause two quotes to be created Main quote for Loc 1 and Child quote for Loc 2 Quotes will Auto-Split if local services are included (similar to A1S Config tool) Local Services Assessment Assessment will be done by Country Each solution quotation must be contained within the same country Local Services Assessment on quote create will confirm if AVAYA can provide that service for the country selected.

IP Office Upgrade Process
Simplified Quoting and Ordering for Mid-Market IP Office Upgrade Process A1S Configurator tool is mandatory Launch A1S quote functionality and select upgrade to R10 Upload xml configuration file from IP Office and confirm Indicate paid vs entitled. If entitled Provide contract information View current entitlement (ADI, PLDS, Virtual/Unlicensed) Complete quote and order (standard PLDS license order) Receive PLDS LAC and download to system host ID Go to MMFF to activate licenses

Quote / Ordering / Fulfilment Scenarios for IPO R10
Simplified Quoting and Ordering for Mid-Market Quote / Ordering / Fulfilment Scenarios for IPO R10 Ordering Scenario A1S Config Quote Create BOM Quote Create B2B quote Create QPT Quote Create A1S Order Centre A1S EDI A1S MMFF Portal New System – Single location  Additions/Expansions – simple (Low End Editions) Additions/Expansions w. Auto CoTerm (High End e.g. Server, Select etc.)  New System with Multi-Locations Upgrades IPO with additional applications e.g. IPOCC, Radvision

IP Office vs. NEC SMB/Midmarket Battlecard
Avaya IP Office NEC at a Glance IP Office has undergone substantial evolution and enhancement since first being introduced to the market in 2002, and has become one of the best-selling and feature-rich communications solutions available worldwide. IPO supports up to users and up to 150 locations, and offers comprehensive, intuitive and easy-to-use collaboration capabilities (unified messaging, mobility, audio/web/video conferencing, contact center, IM/Presence and soft clients) and application integration – all in single server. Within the overall NEC business, business communications solutions are estimated to deliver less than 10% of their total revenue NEC continues to experience brand awareness challenges outside of its home Japanese market NEC reportedly has inconsistent regional product and channel strategies – a potential problem for customers operating in multiple GEOs. In the midmarket, Avaya is the # 1 global market share leader (and positioned as a UC Leader in Gartner’s 2015 Magic Quadrant for Unified Communications), while NEC is # 6 IP Office: 8 Areas of Significant Strength 1. A Complete Full-Stack Solution Backed by Worldwide Support 2. A Highly Efficient “Micro-footprint” Architecture Requiring 70% Fewer Servers 3. A Richer Mobile Collaboration Experience 4. Fully Integrated Video Collaboration Leaves Complexity Behind 5. Market Leading Customer Engagement Capabilities from the 6. A Robust and Intuitive Desktop Collaboration Experience 7. Rapid and Pain-free with “Quick Swipe” Remote Administration 8. No Hassle Auto-Configuring “Smart Connect” Networking

IP Office vs. NEC SMB/Midmarket Battlecard
Why We Win Against NEC: Side by Side Comparison (see web resources at bottom for more details) Probing Questions to Ask Customers and Prospects Considering an NEC Solution What is your plan for scalability if you go with NEC? Does the prospect of a ‘forklift’ concern you? Are you comfortable relying on a vendor in which communications technology is a small ‘sideline’? Do you plan to grow and have more locations for your organization? If yes, how important is it to have a single easy-to-use management tool to administer your remote locations? Do you want to have built-in applications with advanced features and scalability for audio/web conferencing, video collaboration and messaging without maintaining additional servers and virtual machines? Do you want an open and full-stack solution without having to worry about integration issues with 3rd party components for video and networking? Would you like to have complete business application integration enabled with your communication solution? Additional Resources:

IP Office 10 Feature Capacity Enhancements Capacities R9.0/R9.1
Server Edition R9.1 Select R9.1.2 FP Select R10.0 Server Edition R10.0 Solution Users 2000 2500 3000 Users on single server 1500 Nodes 32 150 UC users 750 VM Ports per server 250 Solution VM Ports 500 Recording Channels Paging Group Size 128 256 Hunt Groups 300 600 Conference Channels 512 Soft Console 50 75 Music-on-Hold (MOH) 4

Server Edition R9.1 Select R9.1.2 FP Select R10.0 Server Edition R10.0 Button-Module buttons per system 4096 8192 Complete Sever Failover Time (minutes) 20 25 30 VMware HA Host Failover Time, Primary Server (minutes) n/a 18 VMware HA Host Failover Time, 1X Stand-alone (minutes) Centralized (external) Directory Capacity 7500 10000 Personal directory capacity, Linux 100 per user 250 per user Personal directory capacity, IP500V2

IP Office and Select R10.0 Content Summary
Cloud and Midmarket Common to All Platforms Customer Premises one-X Application Resiliency* WebLM Centralized licensing Lower Footprint T38 Fax support on Server Edition Cloud Portal APIs, SDKs and Example Applications * Select Resiliency for SIP endpoints Reduction in Configuration changes that force reboot Proactive Voice Monitoring Direct Media H.323 Signaling Security Communicator for Web VM to Gmail and Oauth Authentication H175 Video Collaboration Station IP DECT R4 Edition 5 Web Collaboration AAC8 re-base UC Clients Enhancements Open APIs/SDKs WebRTC Connector, Location API, DevLink 3 Enhanced Emergency location services (NG911/NG112) Streamline installation and upgrades SIP Trunk Enhancements and simplification Licensing Simplification PLDS only licensing Centralized SE licensing Per User licensing Server Edition and Select Upgrade/migration solution to PLDS Contact Center ACCS-400 agents Branch Solution

IP Office 10 Feature Cloud and Midmarket Description:
Exclusive to Select IP Office 10 Feature Cloud and Midmarket Description: one-X Portal Resiliency Details/Customer or Partner Problem it solves: Failover supported one-X portal and for mobile clients in Server Edition environment When IPO Core of Primary SE stops/crashes then IPO Core of Secondary SE will become active. one-X Portal UC clients detect that connectivity with Primary one-X Portal is lost and will redirect to secondary SE one-X portal. one-X resiliency is an active one-X and backup one- X server Configuration for the Secondary one-X is automatically pushed down from the IPO system

Centralized Licensing Details/Customer or Partner Problem it solves: Fully support centralized licensing in both Cloud and CPE systems. Primary, secondary and expansions will obtain all their licenses from a integrated WebLM server located on the primary server. WebLM server enabled by default. Configuration option available for “SCN” type licensing used on earlier releases (required to support upgrades). Integrated WebLM server is used to track and manage license allocation, providing flexibility to determine which node will consume the licenses. Centralized Licenses can be managed in both IP Office Manager and Web Manager environments.

Lower Footprint on Cloud and Virtualized Server Edition deployments Details/Customer or Partner Problem it solves: Reduce Minimum RAM to 2GB RAM for IP Office OVA versus >3.5GB pre- IP Office R10.0 Reduced RAM = Reduced hosting costs Optimized applications to use less resources depending on system RAM capacity. * Capacities still require testing , subject to change # users IPO 9.1 IPO 10.0 20 4.5GB 2GB* 50 5GB 3GB* 100 4GB*

T38 Fax protocol support on Server Edition (applies to all platforms) Details/Customer or Partner Problem it solves: T38 direct media IP Office negotiates T38 fax end-to-end in SE (on IPOL and IP500v2) T38 Fax can be sent/received between SIP trunks and ATAs connected to primary T38 Fax can be sent/received between SIP trunks or ATAs connected to primary and analog faxes connected to IP500v2 as a gateway over SCN Devices that support T38 fallback (both T38 and G711) can directly negotiate when connected to primary

IP Office 10 Feature Cloud Enhancements Description:
Cloud Portal APIs, SDKs, and Example Applications Details/Customer or Partner Problem it solves: A set of APIs will be exposed to allow partners to create their own web portals that can "setup" IP office. This will allow an interface that hides complexity. The followings API’s will be available: Users, Extensions, Line (SIP trunks), Incoming Call Routes (DID for users), Hunt Groups & Membership, and Short Codes. Deliverable will include API documentation and examples with logic on what would need to be done for: Add a user with associated DID and extension Add a SIP trunk Add a Hunt group and manage membership Add a simple dialing plan (short codes)

Cloud and Midmarket Common to All Platforms Customer Premises one-X Application Resiliency* WebLM Centralized licensing Lower Footprint T38 Fax on Server Edition Cloud Portal APIs, SDKs and Example Applications * Select Resiliency for SIP endpoints Reduction in Configuration changes that force reboot Proactive Voice Monitoring Direct Media H.323 Signaling Security Communicator for Web VM to Gmail and Oauth Authentication H175 Video Collaboration Station IP DECT R4 Edition 5 Web Collaboration AAC8 re-base UC Clients Enhancements Open APIs/SDKs WebRTC Connector, Location API, DevLink 3 Enhanced Emergency location services (NG911/NG112) Streamline installation and upgrades SIP Trunk Enhancements and simplification Licensing Simplification PLDS only licensing Centralized SE licensing Per User licensing Server Edition and Select Upgrade/migration solution to PLDS Contact Center ACCS-400 agents Branch Solution

IP Office 10 Feature Common Features Description:
IPO500 V2 as expansion server IPO Server Edition Primary Server as backup server SCN line Preferred registration Backup registration Description: SIP Endpoint and Application Resiliency Details/Customer or Partner Problem it solves: Configuration downloaded from IPO Resiliency for SIP End-points and Applications with IP Office E129, H175, B179, 11xx/12xx end-points. Avaya Communicator, one-X Mobile Preferred * * Dependent on one-X resiliency. In this example, if the IP500V2 fails, the SIP phone will register with the SE. The phone is never registered with both servers simultaneously. When the SE determines that the IP500V2 recovers, the phone will fail back. Failover and failback leverage the same mechanism that was introduced for H323 failback in R9.1 Default behavior is automatic recovery to the preferred server. Configuration option that allows the administrator to prevent this automatic recovery and use a manual recovery instead. Failover time is generally no longer than 3 minutes. The phones normally don’t detect that the server is dead until they go to refresh their registration, which happens every 3 minutes.

Reduction of Reboots Details/Customer or Partner Problem it solves: Consistent Partner and Avaya Support team feedback is to reduce the number of configuration changes requiring reboot Cloud provides more incentive to address this area. IPO R9.1 addressed re-boot requirements for SIP trunks. R10 configuration changes for the following will not require reboot: Configuration options under DHCP tab Line Configuration System Directory Fields System DTMF Breakouts

Proactive Voice Monitoring. Details/Customer or Partner Problem it solves: IP Office expands previous QoS performance monitoring capabilities for branch and larger Mid-Market customers. IP Office will now send RTCP reports to an external collector for media sessions that are anchored on the IP Office IP Office on Linux platform will send RTCP reports to the collector for all media sessions that it either relays or terminates (such as in cases of transcoding or conferencing). IP Office on IP500V2 platform will send RTCP reports to the collector only for media sessions processed by its DSPs (known as VCM). IP Office will send RTCP reports to the collector regardless of the type of endpoint or trunk at the far end of the media session. 3rd party applications will be able to utilize this new IP Office functionality to provide rich QoS monitoring capabilities

Direct Media Configuration Details/Customer or Partner Problem it solves: Prior to IPO R10, direct media not allowed when there is NAT traversal for an endpoint. This IPO R10 feature allows Direct Media between different devices when they reside behind the same NAT. H323 Phones, SIP Phones, and IPO Lines Configuration to enable/disable Direct Media option to be available in Manager (thick client) and Web Manager (thin client). While developed for Cloud, this feature is applicable to on premises IPO deployment models.

H.323 TLS Signaling Security Details/Customer or Partner Problem it solves: Support TLS Signaling and RAS on 96x1 H.323 phones. High Importance in Cloud Secures phone passwords Secures activity & dialed access codes When the phone gets upgraded to TLS capable firmware, the H.323 signaling over TLS setting is defaulted to ON Addition of H.323 TLS adds to the combined TLS client count and thus must be considered when determining TLS client capacity.

Avaya Communicator for Web Integration Details/Customer or Partner Problem it solves: Avaya Communicator for Web Voic to Gmail Authentication Integrate Voic Pro with Gmail to provide UMS features like MWI on/off Avaya Communicator for Web supports the latest single sign-on protocols, like OAuth 2.0. You can leverage your Google or Salesforce credentials to securely and conveniently login to Avaya Communicator for Web.whe Provides a mechanism to allow Avaya Communicator for Web client to perform OAuth authentication with Google.security profiles or other considerations make other login options impossible.

H175 Video Collaboration Station Details/Customer or Partner Problem it solves: Support SIP based Executive phone. Basic call features including Hold, Resume, Transfer, Conference, Caller-ID, Call Forwarding to Voic , Voic access with MWI, Multiple Call-appearances, Multiple Lines, Call History/Call Log, and Redial. Video Calls capability. Localization. Security (e.g. SRTP and TLS support) Resiliency support for Primary and Backup IP Offices. Centralized end-point

Support for IP DECT Release 4 Edition 5 Details/Customer or Partner Problem it solves: Adds new 3745 DECT Handset. Color display, Push-to-talk, Bluetooth wireless headset support. More applications supported through OAP AIWS Interactive Messaging, Handset Poll Location Serviceability improved through ability to report on status of H.323 trunks. User satisfaction improved through ability to see status of call forwarding.

Web Collaboration align with Avaya Aura Conferencing 8 Details/Customer or Partner Problem it solves: Update User interface to new “lighter” look and feel. Computer audio for web collaboration users. No phone required for users to participate in collaboration Single step for collaboration and audio conference connection Private Chat in collaboration Allows participants to chat with text Remote Control of desktop Customized Web Collaboration URL Allows configuration and not auto created based on FQDN of system. Video not supported.

Unified Communications Web and Mobile Client Enhancements Details/Customer or Partner Problem it solves:. one-X Portal Conference scheduler – disable dial out (per Conference) Conference scheduler – admin can delete scheduled conferences Conference scheduler – extend scheduled conferences Admin Dashboard – quicker access to configuration Secure link between one-X Portal and Voic Pro Resilience support (Exclusive to Select) one-X Mobile Preferred Multi-party/Group chat Ad-hoc conference Port Consolidation – reduces open ports in network iOS ringtones – allows ringtone to be changed iOS Interactive Notifications iOS 9.0/9.1 support iOS support for Google Analytics

Unified Communications Desktop Client Enhancements Details/Customer or Partner Problem it solves: Aligned with Avaya Communicator 2.1 for Windows Support USB Audio device controls from Plantronics and Jabra Support for auto launch on Windows Login based on new setting. Automatic Away/Unavailable presence after time setting. Resilience support Outlook Plug-In Automatic configuration during install of connection information. Play Voic s over computer speakers SoftConsole New Updated User Experience

IP Office 10 Feature Common Features Productize the WebRTC SDK
DevConnect partners can develop WebRTC based applications for IP Office Emergency Location Services New API for DevConnect partners to develop location discovery solutions NG911/NG112 – provide location of calling extension in PIDF- Lo* header of SIP call

IP Office 10 Feature Common Features Emergency Location Services
Emergency call notifications will be sent to an active API with alarm data plus group user ID of the extension making the call New API ‘Websocket’ for DevConnect partners to develop location discovery solutions providing ability to: Set the location of extensions from, for example, the Access Point or Ethernet switch port the extension is using New tab for Service Rights/Rights group to enable/disable API security changes NG911/NG112 – provide location of calling extension in PIDF-Lo* header of SIP call Note: Mobile VoIP call should continue to use cellular capabilities rather then VoIP call, same as current recommendation *Presence Information Data Format Location PIDF-Lo is IETF Standard used to represent an address/location in XML format. Allows organizations to send a caller’s location information to the Public Safety Answering Point (PSAP) in and end-to-end IP-based E911 network

Streamline Installation and Upgrade Details/Customer or Partner Problem it solves: Reducing the complexity in product installation and setup by merging Ignition and ICU and adding Secondary automatically to Primary when Secondary is ignited. Improving SSA upgrade status progress and overall upgrade process. Simplifying Client installs by having the ability to auto-detect and provision IP Address of IP Office and its port. Improving VMPro installation experience by reducing number of prompts, reducing install time on SE, and packaging default templates.

IP Office 10 Feature Unified Communications Module Description:
Installation and upgrade improvements Details/Customer or Partner Problem it solves: Eliminate manual upgrade steps, reduces upgrade time USB creation, install and upgrade tool allows selection of required locales, reduced installation time USB remote control and monitoring w/ SSA Provide installation and upgrade status indications in SSA and SYSMON Alarm for mismatched IP Office and UCM firmware Ensure sufficient SSD space available for upgrades

Management Simplification Details/Customer or Partner Problem it solves: Web Manager productivity and usability enhancements: bulk edit; bulk delete; end user self admin; and, filters Enhanced management of larger Mid-Market solutions of up to 150 nodes and 3000 users with Web Manager Additional configuration objects supported by Web Manager, including: Services; Line (Analog, BRI/PRI,SIP, H323, IP DECT, SIP DECT, SM); WAN Port; RAS; Firewall Profile; Account Code; Authorization Codes; Tunnel; User Rights; Services, IP routes; and, License Improvements to diagnostic and troubleshooting capabilities

SIP Trunk Enhancements and Simplification Details/Customer or Partner Problem it solves: Service Providers continue to broaden their SIP trunk offerings as adoption of SIP trunks increases, driving new features: Capability to include Diversion header in all outbound SIP trunk calls Support P-Preferred Identity for Forwarded and Twinned Calls with SIP Trunks. SIP Trunk held enhanced by indicating Hold (Service Provider told the call is being put on Hold) and when being Held (Service Provider indicates to IP Office the call is being put on Hold). Configuration supported in Web Manager Template ease of use enhancements Simplification for SIP URI and SIP line tab

Cloud and Midmarket Common to All Platforms Customer Premises one-X Application Resiliency* WebLM Centralized licensing Lower Footprint T38 Fax on Server Edition Cloud Portal APIs, SDKs and Example Applications * Select Resiliency for SIP endpoints Reduction in Configuration changes that force reboot Proactive Voice Monitoring Direct Media H.323 Signaling Security Communicator for Web VM to Gmail and Oauth Authentication H175 Video Collaboration Station IP DECT R4 Edition 5 Web Collaboration AAC8 re-base UC Clients Enhancements Open APIs/SDKs WebRTC Connector, Location API, DevLink 3 Enhanced Emergency location services (NG911/NG112) Streamline installation and upgrades SIP Trunk Enhancements and simplification Licensing Simplification PLDS only licensing Centralized SE licensing Per User licensing Server Edition and Select Upgrade/migration solution to PLDS Contact Center ACCS-400 agents Branch Solution

IP Office 10 Feature Customer Premise Features Description:
Licensing Simplification Details/Customer or Partner Problem it solves: Full transition to PLDS as the single licensing engine Simplification of Partner experience and doing business with Avaya Creation of a “Basic User” license to complement the existing user licensing packages for Server Edition and Select. Combined with PLDS, offers the ability to have an accurate count of users on any IP Office standalone or Server Edition /Select solutions. Centralized Web LM licensing for the Server Edition Simplification of initial configuration and on-going maintenance by hosting all licenses on the primary server. R10 Upgrade and Migration Solution Facilitate migration from ADI to PLDS licensing Support paid and IPOSS entitled upgrades Incorporate additions and uplifts for simplicity and upsell opportunity

IP Office 10 Feature Branch Solution Description:
SMGR Geo-Redundancy Support centralized users for Avaya Communicator for Windows and H175 Video Collaboration Station Details/Customer or Partner Problem it solves: IP Office R10 supports SMGR Geo-Redundancy Allows support for a geographic separate SMGR system for high availability situations where a customer wants to ensure no down time for the System Manager administration tool. Support for Avaya Communicator for Windows and the H175 Video Collaboration Station as centralized branch users With IP Office Release 10, customers can leverage our newest client endpoints off of a centralized Aura and the phones will failover to IP office in a rainy day. Ensures that new endpoints work across seamlessly across branch deployments

Server Edition R9.1 Select R9.1.2 FP Select R10.0 Server Edition R10.0 Solution Users 2000 2500 3000 Users on single server 1500 Nodes 32 150 UC users 750 VM Ports per server 250 Solution VM Ports 500 Recording Channels Paging Group Size 128 256 Hunt Groups 300 600 Conference Channels 512 Soft Console 50 75 Music-on-Hold (MOH) 4

Server Edition R9.1 Select R9.1.2 FP Select R10.0 Server Edition R10.0 Button-Module buttons per system 4096 8192 Complete Sever Failover Time (minutes) 20 25 30 VMware HA Host Failover Time, Primary Server (minutes) n/a 18 VMware HA Host Failover Time, 1X Stand-alone (minutes) Centralized (external) Directory Capacity 7500 10000 Personal directory capacity, Linux 100 per user 250 per user Personal directory capacity, IP500V2

Other R10 Content VMWare 6 Vcloud Air Windows 10
32 Server Edition MOH Sources On a Call Notification

Committed GRIPs List GRIP# DESCRIPTION 13162
Implement GeoPriv support in SIP header for Emergency Calling 13992 One X Mobile Preferred for iOS and Android Emergency Call Bypass 13040 Enable reserve last CA in user rights 15081 Reserve Last CA to be set by default 11851 SIP URI check in incoming call route. 13749 Sending SIP URI with P-Preferred-Identity 7515 Auto-discovery of IP Office within Avaya tools 14713 Upgraded license status 14027 To make the transmission of PPI configurable 16203 Improve the User synchronization with Active Directory 12988 Automatic upgrade of one-X desktop integration applications 11174 On Another Call 10325 Feature Parity to Old Nortel Telephone Systems - 8637 Busy status of called extension needed on calling Phone display 7864 Nortel feature .display called user state if busy 7231 Screen (not button) notification if a user is busy. 6310 To see the message "On Conversation" on the caller display 10654 Call Forward indication on IP-DECT Terminals

WELCOME 2010 Avaya Inc. All rights reserved..

Similar presentations

Presentation on theme: "WELCOME 2010 Avaya Inc. All rights reserved.."— Presentation transcript:

Similar presentations

About project

Feedback

Log in

Auth with social network:

WELCOME 2010 Avaya Inc. All rights reserved..

Similar presentations

Presentation on theme: "WELCOME 2010 Avaya Inc. All rights reserved.."— Presentation transcript:

Similar presentations

About project

Feedback