1. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. UNIT 8 EMPLOYABILITY AND ENTREPRENEURSHIP SKILLS

2. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professionalism Essential quality of individuals who work in health care Difficult to define –Consists of many characteristics and behaviors Caring competence –Dedication to doing the best –Maintaining high-quality service

3. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Attitude Be committed to work Recognize impact on patient care Use objective approach to situations See problems as opportunities for positive action (learn from the problems) Develop and practice self-discipline

4. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors Each individual represents facility Actions influence patient satisfaction with care –Never complain to patients about work, supervisor, or the facility –Patient lose confidence in the care they receive –Negatively affect the morale of coworkers

5. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors Examples of professional behaviors: –Be dependable –Perform all duties as assigned and needed –Be flexible –Accept differences –Treat everyone with courtesy and consideration –Practice good communication skills –Keep personal problems separate from work

6. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Behaviors Examples of professional behaviors: –Be well organized and plan ahead –Behave ethically and set high personal standards –Conduct self calmly –Serve as role model for good health –Set professional goals and strive for continual improvement

7. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Appearance Appearance -Outward sign of professionalism Influences patients’ opinions about care Generally conservative in health care –Extremes can undermine patient confidence

8. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Distance Maintain healthy balance in professional- patient relationship –Have caring attitude without becoming to friendly –Do not depend on friendship and approval of patients –Focus on achieving patients’ health care goals

9. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Handling Difficult Situations ( Rude Behavior by Patients) Aim for objective, although caring, response Understand own behavior and reactions Separate fact from emotion Ask yourself what might have caused the reaction

10. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Acceptance of Criticism Criticism can help you learn React gracefully (sign of professionalism) Evaluate information –If appropriate, use for self-improvement

11. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Organizations Joining professional organization can contribute to professional development –Promote profession –Earn continuing education units (CEUs) –Network –Support health care legislation

12. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Importance of Lifelong Learning Lifelong learning –All purposeful learning activities that take place throughout our lives Both formal and informal Graduation –End of formal training But beginning of lifelong learning

13. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Importance of Lifelong Learning Knowledge quickly becomes outdated Necessary to keep up with changes in job to remain competent

14. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. CEUs Credits for learning after graduation Also known as continuing professional education (CPE) Many occupations require specific number before re-licensure or recertification Organization requiring CEUs determines type and number accepted (Check before doing work to earn CEUs)

15. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Ways to Earn CEUs Special sessions or workshops Home study or study packets Distance education classes Internet courses Traditional classroom courses

16. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Criteria for Choosing CEU Courses and Materials Requirements of current job Future career goals Reputation of educational provider Areas of personal and/or professional weakness that need improvement Personal and/or professional interests

17. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for the Job Search Invest time and effort (20-40 hours) Develop positive attitude Understand what you have to offer –Employers look for pleasant, enthusiastic, likeable employees

18. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for the Job Search What do you have to offer? –Identify qualifications Technical skills Personal characteristics - professionalism - enthusiasm - willingness to learn - positive attitude - reliability

19. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for the Job Search Employers want employees who can: –Communicate –Solve problems –Work as effective team member

20. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for the Job Search Important employment characteristics: –Integrity –Responsibility –Dependability –Organization –Consideration –Willingness to learn

21. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for the Job Search Identify employment preferences –Size of facility –Work pace and hours –Time working with others versus alone –Amount of supervision –Type of specialty –Location –Orientation and training offered

22. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for the Job Search Project professional image –Handle incoming calls professionally –If on social networking site, be sure to present self professionally –Maintain professional physical appearance during all contacts with potential employers

23. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Finding Job Leads Networking –Tell everyone you are looking for a job –Contact health care professionals Ask questions about field –Internet Mailing lists Newsgroups Web forms

24. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Finding Job Leads Clinical experience –E.g., externship, internship, fieldwork –Do not expect a job, but perform your best –Jobs sometimes offered or created for good students –May serve as reference for another employer

25. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Finding Job Leads Job fairs and orientations –May be sponsored by school, local organizations, or large employers –Dress professionally –Bring copies of resume –Be prepared to ask questions –Gather information about employers

26. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Finding Job Leads Internet –Learn job-search techniques –Find job openings –Get information about employers –Learn about professional organizations –Post resume

27. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Written summary of professional qualifications Must accurately represent skills Include personal traits Avoid canned resumes Know exactly what it says

28. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Content Heading (name, contact information) Objective (job goal). Qualifications (Optional section, Highlight skills that directly relate to job). Education - list schools starting with the most recently - may include grades, honors and awards. - include special training related to job. - may include courses taken or summary of health care program.

29. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Content Licenses and certifications –Include, if applicable –Omit if included in another section E.g., education

30. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Content Work experience –May be called employment history –List previous jobs Starting with most recent –Use active verbs to describe accomplishments –May list clinical experience here or in education section Indicate it was unpaid and part of training

31. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Content Languages –Optional section –List languages spoken, written, or understood other than English –May include in special skills section Rather than creating new section

32. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Content Awards and honors –Optional section –Do not repeat items if listed in education or work experience section Community service or volunteer work –Optional section –Explain activities

33. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Content Memberships –Optional section –Include professional organizations, offices held, etc. –Include community organizations as they relate to job

34. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Content Hobbies and interests –Optional section –Include if they relate to job or demonstrate skills or desirable characteristics

35. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Chronological Resume Features work experience Includes full list of jobs and accomplishments Choose if have strong work history –Especially if jobs in or related to health care

36. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Functional Resume Highlights skills and abilities acquired from various experiences –May be personal, family, or hobbies Organize skills in clusters –E.g., organizational skills, teaching experience, accounting skills

37. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Guidelines Accurate –Perfect spelling and grammar –Correct contact information Conservative –No fancy fonts –White, very light gray, or beige paper

38. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Guidelines Neat –No corrections or smudges Easy to read –Information not crowded –White space left

39. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Guidelines Inappropriate information omitted –Why left previous job, if applicable –Salary information –Disability Properly spaced –Double-space between sections

40. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Resume Guidelines Special features highlighted –E.g., caps, bolding Concise –One page recommended Proofed –Have qualified person review

41. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Cover Letters Send with resume to introduce self and state job you are seeking Customize letter for situation –Advertised position –Unadvertised position –Moving to new location

42. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Good Cover Letters Word processed or typed Perfect grammar and spelling Same paper as resume Individualized letters Limited to one page Standard business letter format used

43. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Job Interview Conversation between applicant and potential employer Opportunity to present qualifications in- person

44. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Job Interview Keys to success: –Preparation –Practice Remember: –Interviewer may be stressed trying to find proper employee

45. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Learn about employer –Shows motivation and interest –Helps present appropriate qualifications –Allows for preparation of own questions to ask. Sources of information: –Internet –Human resource office or receptionist –News stories

46. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Prepare to demonstrate qualifications –Review technical skills –Consider personal qualities –Think of examples that support skills and qualities

47. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Prepare questions to ask employer –Must be appropriate for job and facility –Examples: What are the specific duties of the position? How would I be evaluated? Could you describe a typical day? What equipment would I be using?

48. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Questions to avoid asking at first interview –Examples: What are the benefits? How many vacation days will I get? How long are lunch breaks? –Emphasize what you can give Not what you will get

49. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions General employment questions –Try to relate answers to job and employer’s needs –Examples: Tell me about yourself. Why do you want this job? What can you contribute to this facility?

50. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Behavioral and situational questions –Demonstrate how you deal with specific problems and situations –May be given set of circumstances –May be asked to describe past experience. Health care questions –Specific to job –Require good understanding of field

51. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Difficult questions –Example: Have you ever been fired from a job? Why did you leave your last job? –Stay calm –Answer honestly

52. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Difficult questions –Do not speak negatively of previous employers –State what you have done to improve or solve problems, if appropriate

53. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Illegal questions –Request information that cannot be used to make hiring decision –Examples: Marital status Number of children Nationality Financial status Have you ever been arrested within the last two years.

54. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Handling illegal questions –Ask how question relates to job –Determine employer’s real concern Respond to concern –If offensive, may refuse to answer or leave interview

55. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Appearance Creates first impression –Be clean –Demonstrate knowledge of what is appropriate in health care setting –Wear conservative attire –If unsure about what to wear, ask instructor or career service staff for advice

56. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Appearance Avoid wearing: –Excess jewelry –Heavy makeup –Colored nail polish –Long hair hanging loose –Untrimmed facial hair

57. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Securing References References –People who vouch for qualifications and character Not family members, relatives, or friends –Request permission in advance –Create reference list Letters of recommendation Written by former employers and others who know your work

58. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. What to Take to Interviews Extra resumes & letters of recommendation Application –If filled out at home Licenses and certifications Reference list List of important facts Pen and notepad/calendar

59. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. What to Take to Interviews Letters of recommendation Licenses and certifications Pen and notepad Appointment calendar

60. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Interview Practice Smile Introduce self Practice good handshake Maintain eye contact Speak clearly using pleasant voice Avoid meaningless words

61. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Interview Practice Sit calmly with good posture Answer questions fully –But avoid rambling Support answers with examples Show interest in other person

62. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Starting Off on the Right Foot Avoid being late –Arrive early (15-20 min.) If unfamiliar with area, do dry run beforehand Attend interview alone Be courteous and pleasant to everyone you meet Turn off mobile phone (silent will work, but NOT virbrate)

63. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. During the Interview Focus on selling qualifications for job Listen carefully to employer –Determine needs Answer questions showing how you qualify for job Show interest by asking questions Balance warmth and friendliness with professionalism

64. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. During the Interview Never gossip or speak negatively of others Do not place items on interviewer’s desk unless invited to do. Never read or appear to snoop through items on desk Use positive nonverbal communication Never lie about facts

65. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. After the Interview Send thank-you note Send requested information, if applicable Advise references Review impressions of employer and job Follow-up if you do not hear from employer by date hiring decision is to be made Continue job search

66. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Additional Requirements Tests for illegal drugs Psychological tests Immunizations Health screening Criminal background check Proof of right to work in U.S.

67. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Accepting/Declining the Job Respond quickly Do not take longer than one to two days to make decision Thank employer, whether you accept or not (do not burn bridges) If you decline –You do not need to explain why –Do not ignore that they offered it to you

68. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Dealing with Rejection Do not take as personal rejection Do self-evaluation May ask for employer feedback –But do not demand or insist on reason Seek help from your school

69. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Filling Out Applications Read entire application first Type or print neatly Ensure accuracy of all facts Write “N/A” –Rather than leave blank Write “negotiable” for salary Include signature and date Review for accuracy

70. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Getting Off to a Good Start Start to establish professional reputation –Develop habits and relationships for future success Learn about job –Facility –Safety and security rules –How to use equipment –Coworkers –Job description and duties to avoid misunderstandings about what is expected

71. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Typical Components of Job Descriptions Job title Minimum requirements Working conditions/physical requirements Reporting structure Responsibilities, duties, and tasks

72. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Policies and Procedures Policies –Rules for organization Procedures –Steps for performing task May be required by law or for accreditation Published in facility handbooks or manuals Pay particular attention to safety policies –Risk management Patient safety

73. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employee Handbook Information specific to employment conditions: –Vacations –Overtime –Holidays –Leaves of absence –Benefits –Conduct

74. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Probationary Period Applies to many jobs First 60 to 90 days Allows employer to see if new employee can perform as needed Sample areas of evaluation: –Skill level –Ability to follow directions –Willingness to learn –Attendance

75. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Guidelines for Workplace Success Act with integrity –Honestly and morally Demonstrate loyalty to employer –Never complain about employer to patients Observe chain of command –Discuss problems first with own supervisor

76. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Guidelines for Workplace Success Give full day’s work –Good time management Write daily to-do list Prioritize tasks –Complete most important first Batch similar tasks Deal efficiently with interruptions Develop time-saving habits Avoid procrastination (tasks seem overwhelming break them into small steps)

77. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Characteristics of a Great Employee Compassionate Competent Considerate Cooperative Courteous

78. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Role Models Serve as positive example Qualities: –Dedication to profession –Good technical skills –Respect for others –High standards –Self-confidence –Integrity

79. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Tracking Progress Employees need feedback on performance to grow and improve skills Evaluations provide feedback on deficiencies and how to improve –Typically contains numerical ratings, comments, and goals –Good time to ask questions and clarify employer’s expectations (ask for examples for bad performance)

80. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Tracking Progress Typical components on which employees rated: –Accuracy of work –Appearance –Attendance and punctuality –Communication –Cooperation

81. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Tracking Progress Typical components on which employees rated: –Dependability –Initiative –Quality of work –Quantity of work –Safety practices

82. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Moving On Important to leave jobs for right reasons –Getting additional experience, better for family, higher salary/better benefits. –Before resigning, conduct honest self- assessment Consider whether you are part of problem Consider transfers or promotion options within organization

83. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Moving On Be ethical when leaving job –Do not conduct job search on employer’s time –Give adequate notice At least two weeks Let them know the last day you plan to work and if you plan to train a replacement for them –Tell supervisor first –Write letter of resignation –Complete your tasks

84. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. If You Are Fired Remain calm Avoid lashing out in anger If unexpected, ask questions about reason for dismissal Avoid arguing

85. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. If You Are Fired Common reasons for dismissal: –Lack of needed skills –Refusal to cooperate –Theft –Attendance problems –Breach of patient confidentiality –Dishonesty

86. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. If You Are Fired Be honest with self –Accept responsibility so you can improve Seek support of friends and family