1. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Chapter 26 Successful Employment Strategies

2. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Getting Off to a Good Start Start to establish professional reputation –Develop habits and relationships for future success

3. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Getting Off to a Good Start Learn about job –Facility –Safety and security rules –How to use equipment –Coworkers –Job description and duties

4. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Typical Components of Job Descriptions Job title Minimum requirements Working conditions/physical requirements Reporting structure Responsibilities, duties, and tasks

5. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Policies and Procedures Policies –Rules for organization Procedures –Steps for performing task May be required by law or for accreditation

6. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Policies and Procedures Published in facility handbooks or manuals Pay particular attention to safety policies –Risk management Patient safety

7. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –It is acceptable to refuse to follow policies that you believe to be unfair or a waste of time.

8. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer False Employees should follow all policies –If disagree with one, ask supervisor to explain purpose

9. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employee Handbook Information specific to employment conditions: –Vacations –Overtime –Holidays –Leaves of absence –Benefits –Conduct

10. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Probationary Period Applies to many jobs First 60 to 90 days Allows employer to see if new employee can perform as needed

11. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Probationary Period Sample areas of evaluation: –Skill level –Ability to follow directions –Willingness to learn –Attendance

12. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Guidelines for Workplace Success Act with integrity –Honestly and morally Demonstrate loyalty to employer –Never complain about employer to patients Observe chain of command –Discuss problems first with own supervisor

13. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question The chain of command in the workplace refers to ____. A.The order in which tasks must be performed to be safe and effective B.A collection of management policies C.Various levels of responsibility and supervision

14. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer C. Various levels of responsibility and supervision Chain of command –Reporting levels of supervisors and managers throughout organization

15. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question Which of the following employee behaviors best demonstrates the meaning of integrity? A.Always arriving to work on time B.Admitting an error made when placing an order for office supplies C.Helping a coworker who is having a bad day

16. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer B. Admitting an error made when placing an order for office supplies All answers demonstrate desirable characteristics Integrity –Honesty, including: Admitting mistakes so they can be corrected

17. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Guidelines for Workplace Success Give full day’s work –Good time management Write daily to-do list Prioritize tasks –Complete most important first Batch similar tasks

18. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Guidelines for Workplace Success Give full day’s work –Good time management Deal efficiently with interruptions Develop time-saving habits Avoid procrastination

19. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –It is acceptable to e-mail friends when you are at work as long as you are able to complete all your duties.

20. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer False Recommended that employees not use work time to send personal messages

21. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Guidelines for Workplace Success Become part of team, whether whole department or small work group –Keep group goals in mind –Listen actively to others –Be positive and productive

22. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Guidelines for Workplace Success Become part of team, whether whole department or small work group –Contribute ideas –Do own fair share –Give credit to others when due

23. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –When the members of a team have different work styles, this tends to make the team less effective.

24. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer False Variety of work styles tends to make teams more productive –Each has something to contribute to getting things done

25. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –If you have a problem with a team member, it is best to discuss the issue in private rather than at a team meeting.

26. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer True Personal issues should be discussed in private –Whether with team member, coworker, or supervisor

27. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Go Beyond the Minimum Be enthusiastic Project positive attitude Become problem-solver Do more than expected Practice quality control Continue to learn

28. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Characteristics of a Great Employee Compassionate Competent Considerate Cooperative Courteous

29. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Role Models Serve as positive example Qualities: –Dedication to profession –Good technical skills –Respect for others

30. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Role Models Qualities: –High standards –Self-confidence –Integrity

31. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Mentors Coach and advise Have qualities of role model Willing to help professionally –Offer suggestions and advice –Introduce to other professionals –Pass on information –Encourage

32. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employment Laws Some guarantee access to jobs Some protect health and safety of employees Not all laws apply to all employers and employees

33. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employment Laws Americans with Disabilities Act –Prevents employment discrimination against qualified applicants who have disabilities –Reasonable accommodations Changes employer can afford Not disruptive to work environment

34. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question Which of the following is the best example of a reasonable accommodation for an employee who has a disability? A.Supplying a desk chair that has extra back support and a higher-than-average desk B.Allowing an employee to come to work on those days when she has the most energy C.Providing transportation for an employee who has impaired vision and is unable to drive

35. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer A. Supplying a desk chair that has extra back support and a higher-than-average desk Supplying modified chair and desk would not be excessively expensive nor disrupt workplace

36. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employment Laws Civil Rights Act of 1964 –Prevents discrimination in hiring based on race, color, religion, sex, age, or national origin Title VII of 1964 Civil Rights Act –Prohibits sexual discrimination

37. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employment Laws Equal Pay Act of 1963 –Prevents pay discrimination among jobs with same employer that require equal skills, effort, and responsibility

38. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employment Laws Family and Medical Leave Act of 1993 –Allows employees of certain sized organizations up to 12 weeks of unpaid leave to meet family needs –Must be given same or equivalent job upon return

39. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employment Laws Immigration Reform Act –Prohibits employment of people who do not have legal right to work in U.S. Occupational Safety and Health Act –Requires employers to provide and maintain safe working conditions

40. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employment Laws Minimum wage laws –Federal government and most states determine lowest hourly rates employees can be paid –States may require higher than federal law requires But not lower

41. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Grievances Formal complaints about unfair or potentially harmful situations Grievance policies –Series of steps for filing grievance

42. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Grievances Try to resolve problems at lowest level possible before filing –Start with supervisor –Work up chain of command, as necessary

43. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Sexual Harassment Unwelcome actions sexual in nature Can occur in variety of circumstances Examples: –Supervisor repeatedly asks subordinate for date –Coworker makes comments about individual’s body

44. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question Which of the following actions by a coworker is an example of sexual harassment on the job? A.Tells you that you “look good for your age” B.Compliments you on the dress you are wearing C.Insists on telling dirty jokes that you find offensive

45. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer C. Insists on telling dirty jokes that you find offensive Telling dirty jokes listener finds offensive can be considered sexual harassment

46. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Handling Sexual Harassment Speak directly to harasser –Identify objectionable behavior –State that it must stop If behavior continues, report to supervisor

47. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Handling Sexual Harassment If behavior continues, go up chain of command If behavior continues, file grievance or sexual harassment complaint

48. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Tracking Progress Employees need feedback on performance to grow and improve skills

49. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Tracking Progress Evaluations provide feedback on deficiencies and how to improve –Typically contains numerical ratings, comments, and goals –Good time to ask questions and clarify employer’s expectations

50. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Tracking Progress Typical components on which employees rated: –Accuracy of work –Appearance –Attendance and punctuality –Communication –Cooperation

51. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Tracking Progress Typical components on which employees rated: –Dependability –Initiative –Quality of work –Quantity of work –Safety practices

52. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Moving On Important to leave jobs for right reasons –Before resigning, conduct honest self- assessment Consider whether you are part of problem Consider transfers or promotion options within organization

53. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Moving On Examples of good reasons for leaving: –Wider variety of duties and chances to learn –Better work schedule for family needs –Higher salary and better benefits

54. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Moving On Usually best to obtain new job before leaving current one –If not, create financial plan for job search period

55. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Moving On Be ethical when leaving job –Do not conduct job search on employer’s time –Give adequate notice At least two weeks –Tell supervisor first –Write letter of resignation

56. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Moving On Be ethical when leaving job –Complete all tasks –Offer to train replacement –Avoid burning bridges

57. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. If You Are Fired Never pleasant Remain calm Avoid lashing out in anger If unexpected, ask questions about reason for dismissal Avoid arguing

58. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. If You Are Fired Common reasons for dismissal: –Lack of needed skills –Refusal to cooperate –Attendance problems –Breach of patient confidentiality

59. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. If You Are Fired Be honest with self –Accept responsibility so you can improve Seek support of friends and family

60. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Development Always strive to improve and be the best at own profession Continually learn Look for opportunities to improve skills

61. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Development Professional growth –Set goals –Join professional organizations –Network –Request additional responsibility –Stay in touch with mentor