1. Module Three Food and Beverage Taking Orders

2. Task presenting Order of serving western food: starter/appetizer （头盘 / 开胃菜 ) soup( 汤类 ) main course ( 主菜 ) salad( 色拉 ) dessert( 甜点 ) coffee/tea( 咖啡或茶 )

3. Word matching Task preparing 1. 鸡尾酒 a. specialty 2. 推荐 b. in season 3. 份例 c. portion 4. 开胃酒 d. recommendation 5. 风味 e. chef 6. 厨师 f. flavor 7. 时令的 g. aperitif 8. 特色菜 h. cocktail

4. Basic Procedure of Taking Orders Task preparing 1. Greet the guests and ask them whether they are ready to order. 2. Recommend some special dishes to the guests and give some introduction. 3. Write down the guests’ order and special request 4. Repeat and confirm the order and the guests’ special request

5. Ask the guests whether they are ready to order 1) May I take your order? 2) Are you ready to order now? 3) Would you like to order now? 4) Have you decided what you’d like?

6. Recommendation and introduction 5) Will you dine a la carte or take table d’hôte? 6) What would you like to start with? 7) Would you like something to drink? 8) How about the dessert? 9) What soup would you prefer? 10) What kind of dressing would you like on you salad? 11) What would you like for your main course?

7. 12) What would you like to go with your main course? 13) Anything else? 14) Would you like a drink before your meal? 15) How would you like your steak done, sir? Rare, medium or well done? 16) Would you like to try our specialty?

8. Repeat and confirm the order 1) W ould you like to go over the menu? 2) You’d like to have…/So you ordered…, am I correct, sir? 3) Your order will be ready soon.

9. Task Completing Translate the following into English: 1. 您的咖啡是先上还是餐后上呢 。 2. 今天的特色菜是烤鸡肉 3. 只要一份吗 Would you like your coffee to be served first or after the dishes. Today’s specialty is grilled chicken. Just one portion?

10. Task Completing Situation: Mr. Green asks the waiter to recommend something special. The waitress suggests lamb stew and Mr. Green takes it. But about 20 minutes later, the lamb stew is still not served. He complains to the waitress about the slow service and the waitress apologizes and explains the reason.

11. Task Completing Jelly Roast fillet Roast leg of lamb French style baked snail Ham salad Tomato sauce Black pepper sauce Goose liver sauce

12. Module Three Food and Beverage Room Service

13. Task presenting Types and contents of western breakfast American breakfast 美式早餐 Continental breakfast 欧式早餐 1.juice( 水果或果汁 ) 这是早餐的第一道菜，果汁又分为罐果汁 (canned juice) 及 新鲜果汁 (fresh juice) 两种。 2. Cereals ( 谷类 ) 玉米、燕麦等制成的谷类食品，如 corn flakes ( 玉米片 ), 麦 片粥 (oatmeal) 或玉米粥 (cornmeal)

14. Task presenting 3. Egg( 蛋－早餐的主食 ) 通常为两个蛋，可以分为： fried eggs ( 煎蛋 ) boiled eggs( 水煮蛋 ) Poached eggs( 去壳水煮蛋 ) scrambled eggs 炒蛋 omelet 蛋卷 每种蛋皆可选择配火腿 (ham) 、培根 (bacon) 腊肠 (sausage) 作为配菜. 4. Bread/ toast ( 吐司和面包 ) Toast with butter Buttered toast 5. Beverages( 饮料 ): Coffee/tea

15. Basic Procedure of Room Service Task preparing Greetings What would you like time room number serving the food

16. 1) Good morning. This is Room Service. May I help you? 2) Do you have room service? 3) Room service is available 24 hours a day. 4) Breakfast can be served in your room from 6o’clock to 9 o’clock. 5) This is room 1212. I would like to order breakfast for tomorrow morning. 6) May I repeat your order, please? 7) May I have your room number?

17. 8) There will be a wait of 15 minutes, Madam. 9) Here is the breakfast you ordered. 10) I’m the waiter from room service. I’ve brought you the breakfast. 11) We will collect the plates in 45 minutes. 12) If you’d like early morning tea, just tell the room attendant. 13) Enjoy your breakfast, sir. 14) Would you sign the bill, please?

18. Task Completing Situation 1: Guest: you’d like to have breakfast in your room. You’d like bacon, boiled eggs, toast and a cup of black coffee. You like your eggs soft boiled. Your room number is 321. Waiter: it’s 8 in the morning. Answer the phone. Ask what the guest would like to have. Find out how he would like his eggs boiled. Find out the guest’s room number.