1. Time/Print/Reservation Management Basics Presented by: Charles D. Ellis, Ph.D. Technical Director – Libdata.com GPLS Tech Bootcamp April 27, 2016

2. Time/Print/Reservation Management Basics General Discussion of Time & Print Management of Public Computers in a Library Time Management Authentication Print Management Wireless Time/Print Different Operating Systems

3. Time/Print/Reservation Management Basics Time/Session Management: Session Time ( 30, 60, 120 min) Daily Limit (60, 120, 600 min) Extend Time Guaranteed one session Time shortened if patron enters waiting list Waiting List Patron has to start by using the reservation computer Patron has to go to reservation computer, only when no public computers are available Reservation Allow reserving next available Allow patron to select computer Reserve a computer at a future date/time How long of a grace period How to manage time before reservation

4. Time/Print/Reservation Management Basics Authentication Methods: SIP2 Local Database None

5. Time/Print/Reservation Management Basics SIP2 Authentication: (3M Standard Interchange Protocol Version 2.00 ) Advantages Real time authentication Access based on fines, outstanding items, and age Session parameters based on “patron type” Disadvantages No database storage Extra Overhead Need backup if SIP2 server is offline

6. Time/Print/Reservation Management Basics SIP2 Authentication: Typical SIP2 session Sip2debug.txt Connecting to 10.10.33.120 6001 with user name 3Muser and password 3Mpassword Sending: 9300 CN3Muser|CO3Mpassword|AY1AZF6C1 Received: 941 AY1AZFDFC LOGIN: 93 UID algorithm - 1-char, fixed-length required field; the algorithm used to encrypt the user id. PWD algorithm -1-char, fixed-length required field; the algorithm used to encrypt the password. login user id - CN variable-length required field login password - CO variable-length required field location code - CP variable-length optional field; the SC location LOGIN Response: 94 Ok - 1-char, fixed-length required field: 0 or 1.

7. Time/Print/Reservation Management Basics CC Status: Sending: 9901002.00AY2AZFCA6 99 status code - 1-char, fixed-length required field: 0 or 1 or 2 max print width - 3-char, fixed-length required field protocol version - 4-char, fixed-length required field: x.xx (The CC status message sends CC status to the SIP2_server(SIPS). It requires an SIPS Status Response message reply from the SIPS. This message will be the first message sent by the CC to the SIPS once a connection has been established) SIPS Status: Received: 98YYYYYY30000320160425 1319012.00AO4|AMRiverview Branch |BXYYYYYYYYYNYYYYYY |AFSystem status ok. |AGSystem status ok. |AY2AZD7BB 98

8. Time/Print/Reservation Management Basics Patron Information: Sending: 6300020160425 131901 |AO4|AA24567010765964|AC|AD7279|AY4AZF125 63 <terminal password> Language - 3-char, fixed-length required field transaction date - 18-char, fixed-length required field:YYYYMMDDZZZZHHMMSS institution id - AO variable-length required field patron identifier - AA variable-length required field terminal password - AC variable-length optional field patron password - AD variable-length optional field

9. Time/Print/Reservation Management Basics Patron Information Response: Received: 64 00120160425 131901000000000000000000000000 |AO4 |AA24567010765964|AEBragg (staff), Mary(CH STAFF) |BZ0200 |CA0999 |CB0050 |BLY |CQY|BHUSD|BV0.00|CC9999.00|BD18 Michael Pl., Brampton, MS 45367|BE|BF912 841-7279 |BC19630423 000000 |PA9 |PELS |PSStaff |U1B0138-63856-30423 |U2 |U3 |U4 |U5 |PZL7A 1Z4|PX20320901 235959|PYN|FA0.00|AFNo Access.|AGPatron status is ok. |AY4AZ96DB 64 <charged items count> transaction date - 18-char, fixed-length required field: YYYYMMDDZZZZHHMMSS institution id - AO variable-length required field patron identifier - AA variable-length required field personal name AE variable-length required field hold items limit - BZ 4-char, fixed-length optional field overdue items limit - CA 4-char, fixed-length optional field charged items limit -CB 4-char, fixed-length optional field valid patron - BL 1-char, optional field: Y or N valid patron password - CQ 1-char, optional field: Y or N Currentcy Type - BH 3-char fixed-length optional field fee amount - BV variable-length optional field. The amount of fees owed by this patron. fee limit - CC variable-length optional field. The fee limit amount. home address - BD variable-length optional field e-mail address - BE variable-length optional field home phone number - BF variable-length optional field screen message - AF variable-length optional field print line - AG variable-length optional field

10. Time/Print/Reservation Management Basics Local Database: Allows manual entry of IDs, names, patron type Database is writable – can add patron notes Not real time – no fee or expired card info No age, zip code information Quick and low overhead – works when SIP2 server is down Maintains statistics Searchable – can determine who was on which computer, when (if someone leaves a flash drive)

11. Time/Print/Reservation Management Basics No Databse: “Simple Login” No record of patron visits May or may not have stats Print jobs will be identified by computer name Patrons can use any ID How do you control session time, daily limit?

12. Time/Print/Reservation Management Basics Print Management: Without a vending system: Patron maintains an Account: Staff manually adds money to a patron’s account (local database) Patron prints and picks up own print job as long as balance in account (no very secure) Patron prints and staff handles print jobs, as long as balance in account No Accounting: Patron prints and picks up their printjob (honor system – not secure) Patron prints and staff requires payment before giving out printjob Release station: Patron prints then goes to a release computer to pick up printjob. (Honor system - more secure)

13. Time/Print/Reservation Management Basics Print Management: With a vending system: (~ $2500 for Jamex 6557) Patron maintains an Account: Patron adds money to their account Patron prints and picks up own print job as long as balance in account (no very secure) Patron prints and staff handles print jobs, as long as balance in account Release station: Patron prints then goes to a release computer to pay for and pick up printjob. (most secure and low staff involvement).

14. Time/Print/Reservation Management Basics Wireless Time Management: Why ask patrons who bring their own computer to authenticate? Don’ t want them to sit in the library all day Maintain statistics (how many different people are using the wireless system) Provide managed printing Requires a special router for communication with management software. Wireless Printing: Managed router provides printer installation software and patron identification Cloud printing uses Google cloud printer in conjunction with management software Cloud printing allows remote printing (from home or school)

15. Time/Print/Reservation Management Basics Time & Print on Different Operating Systems: Windows XP,7,10: Accounts for over 90% of computers presently in libraries. Windows XP is getting hard to support (security worries) Windows 10 is gaining acceptance and there are a lot of new installs, and natively includes a PDF print driver. Windows 10 – much tighter security – causes more work to install software that has to talk to other computers (like Time & Print) Example: You must turn off driver sign checking when installing many third party software packages. Cost is coming down on desktops,many small outline desktops in $200 price range Still seems very slow compared to MACs and Chrome Devices Requires Disk protection (we recommend Deep Freeze) – others seem to be problematic, and virus protection.

16. Time/Print/Reservation Management Basics Time & Print on Different Operating Systems: Macintosh Expensive compared to PCs and Chrome devices Very fast Comes with Guest account – no need for disk protection, would recommend some virus protection, but probably not a problem. Print management uses LPR printers – Libdata has developed a PDF driver Very few issues, in our experience, compared to Windows systems If you can afford it – a very stable, fast computer

17. Time/Print/Reservation Management Basics Time & Print on Different Operating Systems: Chrome Only one Time/Print management vendor, presently (Libdata) Cloud based – Time management APP auto updated as well as OS With Public Session – no need for virus or disk protection Does not have Word/PowerPoint/Excel, would have to convince public to use Google Docs or pay for MS Office 365 Inexpensive: ChromeBit ~ $85, ChromeBox ~ $140, ChromeBase ~$300, ChromeBook ~ $200. Requires purchasing and learning the Google Admin Console for management (~ $30 for 5 year license) Printing is cloud based (all PDF) Our experience is there are still a few issues with stability, but seems to be getting better (mainly printers registering and staying registered) Google has the public session so locked down that the computer name is not supplied and the computers cannot be remotely shutdown.

18. Time/Print/Reservation Management Basics Time & Print on Different Operating Systems: Linux: Fast and inexpensive Would need Virus and Disk protection – probably free versions for Linux Requires a Linux expert to setup and maintain – not for Libraries without fulltime IT support, with plenty of time on their hands. Must consider there are few Linux experts out there and if your expert leaves – you may not find another and your systems will have to be replaced (have seen this several times) Libdata has an unsupported version for time and print management (Ubuntu) Limited number of Time/Print suppliers – support very sporadic

19. Time/Print/Reservation Management Basics Time & Print on Different Operating Systems: Thin Clients: Slow and expensive (mainly overhead costs – high end servers) Would not need Disk protection. Requires a an expert to setup and maintain – not for Libraries without fulltime IT support, with plenty of time on their hands. Must consider there are few experts out there and if your expert leaves – you may not find another and your systems will have to be replaced (have seen this several times) Limited number of Time/Print suppliers. Hard to find a single library who has kept a thin client line for more than a year, all have been very unhappy with the slow speeds and expensive overhead. Sounds really good on paper!

20. Time/Print/Reservation Management Basics Libdata Software Updates Better XPS printing (Windows Computers) – no more long wait times for certain PDF files Configuration GUI Web based Waiting/Reservation Kiosk New authentication requirement for viewing Control Center Logo, operating hours and announcements on Chrome Login window

21. Time/Print/Reservation Management Basics Libdata Software Updates Configuration GUI

22. Time/Print/Reservation Management Basics Libdata Software Updates Web based Waiting/Reservation Kiosk

23. Time/Print/Reservation Management Basics Libdata Software Updates Web based Waiting/Reservation Kiosk

24. Time/Print/Reservation Management Basics Libdata Software Updates Logo, operating hours and announcements on Chrome Login window Hours Monday 8-5 Tuesday – Friday 10-6 Saturday – 11-8 Sunday - Closed Announcements John Grisham here on Monday