1. “Online Leads in DBC” on Sears.com Confidential : Sears Holdings Corporation

2. HA revamped product pages THE OPTION TO CONNECT WITH THE STORE ASSOCIATES WILL BE IN THE SIDE PANEL WHICH IS CLOSE TO ADD TO CART OPTION AND ALSO PERSISTS IN THE SCREEN AS WE SCROLL DOWN

3. What would you like assistance with ? Request Assistance Have more products on your mind ? Add to a current list Create a new list Have an InStore assocaite near you assist you. Create a new list will allow the customer to save the product in a new list he names here Save A CUSTOMER ARRIVES TO THE APPOINTMENT SCHEDULING PAGE OF THE SPECIFIC PRODUCT. HE CAN EITHER SCHEDULE AN APPOINTMENT FOR THAT PRODUCT ITSELF OF CREATE/AD THE PRODUCT TO A LIST FOR WHICH HE WANTS AN APPOINTMENT. HA revamped product pages Adding to the list will save the product in the existing list based on what you select in the dropdown

4. HA revamped product pages THE OPTION WHERE A CUSTOMER WANTS TO ADD A PRODUCT TO A CURRENT LIST/ CREATE A NEW LIST FOR AN APPOINTMENT IN - STORE Choose a list to get assistance from an local InStore associate. Request Assistance +Add to list All the created lists get stored here until deleted for members/until the browsing session for non-members. Delete list

5. My List 1 View The store is pre populated and can be changed The current scheduled list is selected and can be changed/viewed THIS SCREEN PRE POPULATES THE CUSTOMERS INFORMATION AS WELL AS STORES INFORMATION IF THE CUSTOMER IS A MEMBER. THE LIST/PRODUCT IS SELECTED FOR WHICH THE CUSTOMER CHOOSES TO GET ASSISTED WITH. HA revamped product pages

6. This scenario is when the customer has not signed in and we provide an option to select a store based on zip code HA revamped product pages Goes to the Enter your information page.(Slide 3)

7. This screen is the summary page which is displayed after the customer submits the information HA revamped product pages

8. ONCE the customer submits the form the thank you message is displayed which disappears after 5 seconds leaving the customer experience on the product page You will receive an appointment conformation email shortly with the details of your appointment.