1. QUALITEASY: INTERNET SOLUTIONS FOR QUALITY MANAGEMENT University of Alcalá Universidad de Alcalá 1

2. Introduction What is Qualiteasy? A company that develops Internet solutions for documental management and communication for the implementation of policies of excellence. Both elements are necessary to implement, maintain, audit and certify quality systems and safety in an organization Offers what a quality manager needs to do his job. Universidad de Alcalá 2

3. Introduction History In 2003, it was the pioneer documental management software in the segment of quality management and excellence that could be rented in ASP mode. Today, the 80% of new licenses have been sold in ASP mode. This marks a clear market trend towards this type of service. In mid-2004, Qualiteasy Agora was launched to complement the functionality of Qualiteasy with a powerful tool for the generation and implementation of online courses (e-learning). In 2005, the company focused its mission to satisfy the needs of technological solutions related to quality and excellence. Universidad de Alcalá 3

4. Qualiteasy Edu Overview: Establishing quality systems is essential to achieve competitive products and services. Obtaining certifications that guarantee the quality in organizations means: – Process and document management – Statistical processing of information – Control of internal communication Universidad de Alcalá 4 Qualiteasy Edu is a product developed for managing systems of quality and excellence, both before and after achieving certification.

5. Qualiteasy Edu Overview: Main purpose Provides information of the incidents in real-time Includes a gateway to work with PDAs and mobile devices Was born thanks to the knowledge acquired through the relationship with 130 clients in the education sector: – Universities – Education Departments of some Governments – Vocational Training Centres – Schools – Congregations, etc. Universidad de Alcalá 5 Improve efficiency, meeting all the requirements of current management systems (ISO 9001, ISO 14001, OHSAS 18001 and EFQM KPI)

6. Qualiteasy Edu Software structure: it is designed with a “double web system” Universidad de Alcalá 6 Each person has a rol with different permissions. Only the administrators can access to the administration module Users Administrators

7. Qualiteasy Edu Basic functions Browse Information: access to the quality handbook, procedures, forms and work instructions in the organization Collect and provide systematic data: download forms and work instructions, project control, documents, internal meetings, staff training requests, satisfaction surveys, etc. Fast location through search engines Controlling versions of any document Permanent internal communication channel Perform functions of continuous improvement: through the sending of non-conformities, corrective and / or preventive actions, changing or revising documents, etc.... Universidad de Alcalá 7

8. Qualiteasy Edu Universidad de Alcalá 8 Main advantages Delocalized accessibility Flexibility of schedules Reduced management costs Technical support in your language It is based on Internet / Intranet technology Controls the generated documentation Facilitates knowledge management in the organization Ensures good internal communication between staff Allows a quick self-assessment after obtaining quality certification

9. Qualiteasy Edu Universidad de Alcalá 9 The home page is customizable

10. Qualiteasy Edu Universidad de Alcalá 10

11. Qualiteasy Edu Basic modules 1.Basic module of documental management and communication 2.Training management module 3.Audit module 4.Statistics module 5.Questionnaires module 6.Management and calculation of indicators module Universidad de Alcalá 11

12. Qualiteasy Edu 1.Basic module of documental management and communication: Publishes the principles, policy and quality objectives of the educational center, and links them with indicators. Sets the documentary pyramid with electronic validation of documents, non-conformities and corrective actions. Sets the organizational system. Enters the information required for proper communication between the people involved. Sets the electronic validation of documents. Manages internal communication. Universidad de Alcalá 12

13. Qualiteasy Edu 1.Basic module of documental management and communication: Universidad de Alcalá 13

14. Qualiteasy Edu 2.Training management module: Launches, approves, communicates, evaluates, and tracks the Annual Training Plan for the staff of the educational Centre Manages the requests and the monitoring of the training actions Evaluates and records the effectiveness of training Manages the personal files of all professionals (curricula, training received, outstanding training, impact on the workplace,...). Universidad de Alcalá 14

15. Qualiteasy Edu 2.Training management module: Universidad de Alcalá 15

16. Qualiteasy Edu 3.Audit module: Provides the Annual Audit Plan with the aim of knowing how, when and what processes or departments will be audited Simplifies the process of communication and dissemination of this information Reports the results of the audit (Audit Report) Opens nonconformity or corrective actions Universidad de Alcalá 16

17. Qualiteasy Edu 3.Audit module: Universidad de Alcalá 17

18. Qualiteasy Edu 4.Statistics module: Controls the number of incidents, complaints, no conformities, corrective actions, that occur in the organization Monitors the involvement of a particular person in activities related to the management of quality and excellence Performs satisfaction surveys and probes in real time. Reports the indicators associated with each process and its monitoring. Both globally and in terms of process. Reports the general indicators and monitoring. Universidad de Alcalá 18

19. Qualiteasy Edu 4.Statistics module: Universidad de Alcalá 19

20. Qualiteasy Edu 5.Questionnaires module: Allows conducting online questionnaires Sends questionnaires by email Allows private questionnaires (this means that self-identification is automatic, we know who answered the questionnaire) or public (we have no trace of the user who responded) Allows real-time statistics with graphics Universidad de Alcalá 20

21. Qualiteasy Edu 5.Questionnaires module: Universidad de Alcalá 21

22. Qualiteasy Edu 6.Management and calculation of indicators module: Establish quality, management and academic indicators that will be used to measure the organization Sets formulas to calculate indicators Displays a Balanced Scorecard with the indicators evolution Allows graphical visualization of indicators based on the different dimensions and periods established, choosing from a wide range of chart types. Allows data export to other applications such as Excel, Access, etc... Universidad de Alcalá 22

23. Qualiteasy Edu 6.Management and calculation of indicators module: Universidad de Alcalá 23

24. Qualiteasy Edu Optional modules 1.Wastes management module 2.E-learning module (Agora) 3.Incident entry through PDA module 4.Newsletters module Universidad de Alcalá 24

25. Qualiteasy Edu 1.Wastes management module: Allows the administrator take control of the wastes through records, analytical listings... Allows managing the type, origin and transporter of the waste by a Waste Listing Allows, by analytical listings, make an estimate of waste generated, packaged and delivered. 2.E-learning module (Agora): Allows the creation of educational resources, the creation and impartation of courses, and management of the related tasks. Includes a full online course on the operation of Qualiteasy, which provides exercises, video demos and other educational resources. Universidad de Alcalá 25

26. Qualiteasy Edu 3.Incident entry through PDA module: Enters information from anywhere and lets you know (in real time) what incidents occur, when they occur, and where they occur. Organize the resources efficiently to access information in real time. Displays photos taken with mobile devices. 4.Newsletters module: Generation of multimedia electronic newsletters. Publication of bulletins o E-mailing newsletters created in the module. Reusing of content you create. Universidad de Alcalá 26

27. Qualiteasy Monitoring Application aimed at organizations that have more than one Qualiteasy and they need to extract related data sets. Acts on N Qualiteasys located in geographically remote companies or organizations, but whose Qualiteasys are in a single Internet server. Universidad de Alcalá 27

28. Balanced Scorecard Application aimed to those who need visual information in real time. Acts on different applications such as databases, intranets, academic management software, calculation sheets... Provides visual information of indicators: economic, operational, quality management, incidents, satisfaction surveys, educational management, etc. Allows analyzing different scenarios that help to make decisions. Universidad de Alcalá 28

29. Balanced Scorecard Universidad de Alcalá 29

30. Balanced Scorecard Universidad de Alcalá 30 Strategic actions Gantt diagram Configuration of indicators

31. Questions? Universidad de Alcalá 31 Thank you for your attention