1. Alfresco – Protecting Trafigura’s Corporate Assets Beverley Verster, Head of IT Back Office & Corporate Systems

2. 2 A leading international commodities trading & logistics company Established in 1993 We directly employ approx. 9,500 people We focus on addressing global imbalances in supply and demand for key commodities We source, store, blend and deliver raw and refined materials to clients around the world We invest in industrial and financial assets that complement our core trading activities Trafigura has been profitable every year since its inception Who we are 137.7 million Metric tonnes of commodities traded, 2012

3. 3 Where we operate 81 Offices in 56 countries, 2012 Key regional offices Oil and petroleum products division Non-ferrous and bulk division

4. 4 Problem statement  Business is very document centric  Document sharing and workflow done via e-mail  Rapid business growth  No global platform for corporate documents  Searching  Duplication of data  Security requirements

5. 5 The Story So Far…  A single platform across the enterprise  Introduced best practice, standards and governance  Integrated with key systems  Enterprise-wide agreed structures for storing corporate documents  Secure and controlled access  Allows us to manage our documents as the corporate resource that they are  Over 2.5 million documents so far  Over 2000 users  Over 3000 new documents per day

6. 6 The Landscape Alfresco Operations / Logistics Treasury Indirect tax Corporate secretaries Auditors Insurance Credit risk Accounts Trade Finance Contracts systems

7. 7 Benefits  Everybody (incl. Board) able to find content  Time savings and reduced stress at audit time  Confidence that corporate documents are stored securely (incl regional docs)  Reduction in duplication should lead to lower storage and maintenance costs  Extendable to be able to adapt to Traf’s dynamic environment  More consistent global business processes

8. 8 Initial Adoption Issues & Solutions IssueSolution Usability – Share interface was too slow, unfriendly and did not allow drag and drop Fred interface - Windows-like with drag and drop - familar “Not like Outlook” – e-mail previewFred Interface Performance, performance, performance Fred background save Network performance enhancements Search speed and results – “not like Google” Subfolder search, OCR and Mandatory metadata

9. 9 Functional Enhancements  Adhere to best practice and standards  Customisations are packaged into modules  Modifications to the ‘core’ are avoided  Includes:  Security  E-mail unpacking & indexing  Scanning and OCR  API  Most enhancements have been to the user interface

10. 10 Security  Extension of Alfresco’s Records Management  Users can only see documents related to their permitted group companies (use metadata)  Searches are also restricted  User security profiles obtained from central Reference Data System  User interactions are fully audited  Audit events are sent to external systems for reporting and alerting  Security events can be analysed for risks and threats

11. 11 Scanning & Optical Character Recognition (OCR)  OCR capability provided as a service  Scanning done via standard multi-function devices  Scanned documents are emailed / dragged and dropped in  OCR docs that are attached to emails  Both original and OCR’d documents are stored for legal compliance OCR Paper E-Mails & Attachments Full Text Search

12. 12 Future Plans  Further Business Rollouts  Alfresco 4 upgrade  Rollout to subsidiaries  Integration with workflow  Electronic mailroom  Search improvements  Implement retention policies  Performance improvements - Distributed model?  Sharing information externally – Secure external instance

13. 13 Critical success factors  User interface  Performance  Search  Structure  Keep it simple  System integration  Board level support