1. Management in the service industry The topic chosen to look at was The nature of management. This presentation aims to discuss the managerial side of the service industry for example the daily duties, preparations, motivation techniques, demands and constraints aswell as rewards and recommendations for future hospitality professionals.

2. Alex Saduika Mr Saduika works as the general manager of the restaurant operation and has been employed by the company for 8 years and has been striving to take the business to new heights. Romario decided to interview Mr Saduika by producing a list of questions to collect qualitative data. The interview questions are shown by the group in notes The company Mr Saduika works for is Turners Restaurant in Birmingham, United Kingdom. The organisation is a Michelin Restaurant which also holds 2 rosettes, serving a luxury cliental whom expects service excellence.

3. Research approach Who did what? What did we explore? When did you do the research? Why did you do this topic? What are the skills involved?

4. Literature Defining management and a manager Training and development Leadership Teamwork and motivation

5. Methodology used We gathered the data using a qualitative approach Using both interviewing and observation researching techniques By the process of interview By the process of observation We decided to tailor the question to the theme of ‘The Nature of Management’.

6. Research explored Interview questions: Can you briefly describe your job role? What inspired you to work in the hospitality industry? What enthuses you the most about your work? And why? What are your preparations for work? What do you do to motivate your team at work? What does this industry or your company demand/expect from you? What factors make your job difficult? What rewards would you say you have or can gain from working in the hospitality industry? What advice or recommendation would you give to others who are inspired to work in the hospitality industry?

7. Analysis/ our findings Planning and setting objective Motivation and Communication Developing people Command Coordination Limitations

8. Conclusion The performance of the team Effectiveness of having a group leader Roles of each member of the team What would we have done differently

9. Bibliography Mullins, L. J. and Christy, G. (2010) Management and organisational behaviour (9th edition), Harlow: Financial Times Prentice Hall; Dawsonera Authors work include: Drucker steward fayol stern tate Levine craine bass