1. Chapter 10 Interpersonal Skills

2. Self-Esteem Self-esteem is how you perceive your worth or value as a person. Self-esteem is how you perceive your worth or value as a person.

3. Initiative and Responsibility Initiative means taking action and doing what needs to be done without being asked. Initiative means taking action and doing what needs to be done without being asked.

4. Time Management Time management means budgeting your time to accomplish tasks on a certain schedule. Time management means budgeting your time to accomplish tasks on a certain schedule.

5. Managing Your Time 1) Make a list of tasks you need to complete 1) Make a list of tasks you need to complete 2) Determine which task is most important considering the time frame you have. 2) Determine which task is most important considering the time frame you have. 3) Continue to rank the tasks 3) Continue to rank the tasks 4) Create a schedule based on your list. 4) Create a schedule based on your list.

6. Stress Management Strategies Have strong organizational skills. Have strong organizational skills. Plan ahead. Plan ahead. Use proper time management. Use proper time management.

7. Assertiveness Assertiveness is standing up for what you believe in Assertiveness is standing up for what you believe in

8. Flexibility Flexibility allows you to adapt to changing circumstances. Flexibility allows you to adapt to changing circumstances.

9. Ethics in the 21 st Century Workplace Ethics are the basic values and moral principles that guide the behavior of individuals and groups. Ethics are the basic values and moral principles that guide the behavior of individuals and groups. In most cultures, ethical behavior includes honesty, integrity, and a sense of fair play. In most cultures, ethical behavior includes honesty, integrity, and a sense of fair play.

10. Empathy Empathy is an understanding of a person’s situation or frame of mind. Empathy is an understanding of a person’s situation or frame of mind.

11. Conflict Resolution Techniques 1) Show respect 1) Show respect 2) Recognize and define the problem 2) Recognize and define the problem 3) Seek a variety of solutions 3) Seek a variety of solutions 4) Collaborate 4) Collaborate 5) Be reliable 5) Be reliable 6) Preserve the relationship 6) Preserve the relationship

12. Teamwork Teamwork is work done by a group of people to achieve a common goal. Teamwork is work done by a group of people to achieve a common goal. Famous football coach Vince Lombardi once said, “individual commitment to a group effort – that is what makes a team work, a company work, society work, a civilization work.” Famous football coach Vince Lombardi once said, “individual commitment to a group effort – that is what makes a team work, a company work, society work, a civilization work.”

13. Training Cross-training means preparing to do many different activities. Cross-training means preparing to do many different activities. An example is ______________. An example is ______________.

14. Team Goals Consensus – A consensus is a decision to which each member agrees. Consensus – A consensus is a decision to which each member agrees. Therefore all team members are allowed to state their opinions. Therefore all team members are allowed to state their opinions.

15. Components of Teamwork Training Training Team Planning Team Planning Team Goals Team Goals

16. Leadership Skills Leaders need problem solving skills, good social judgment, and communication skills. Leaders need problem solving skills, good social judgment, and communication skills. Problem solving skills include being able to define the problem, gather information, analyze the problem, and generate plans for a solution. Problem solving skills include being able to define the problem, gather information, analyze the problem, and generate plans for a solution. Good leaders understand people and social systems and are able to motivate others to work together. Good leaders understand people and social systems and are able to motivate others to work together. Leaders need to communicate their vision to others and be sensitive to their motivation and needs. Leaders need to communicate their vision to others and be sensitive to their motivation and needs.