1. A career in tourism

2. Exam Questions What are possible job titles in the tourism sector? Which job would you choose and why?

3. SUGGESTED ANSWERS HOTEL: manager, reception staff, reservations clerk, chambermaid, housekeeper, personnel officer, concierge, bell boy, cashier, front office manager CATERING: waiter, room service waiter, maitre d'hotel, catering manager, chef, assistant chef, busser TRAVEL: air hostess, air steward, cabin crew, pilot, purser, captain, ticket collector, ticket clerk, check-in clerk, air-traffic controller OTHERS: tour operator, travel agent, tourist information clerk, courier, tour representative, tour guide, curator, travel consultant

4. Listen to six people talking about their jobs. Match the people to their job titles. Product manager Trainee hotel manager Cabin attendant Conference coordinator Travel consultant Business travel consultant

5. Match the words in the box with the definitions salary / bonus / wages / commission /overtime /fee /tip /perks a the extra things, such as luncheon vouchers or free medical insurance, over and above the basic pay b a small sum given to reward the services of people like waiters or taxi drivers c money paid every month, but referred to as annual earnings paid to professional and managerial staff d money paid to a professional person, e.g. a doctor or lawyer for advice given e money paid to a manual worker, usually calculated hourly and paid weekly f money added to pay. usually as a reward for good work g money that is paid for extra hours of work h money earned as a proportion of the goods or services sold by an individual

6. Replace the dollar sign in these sentences with a word from the box. 1 She left school without any qualifications then got a factory job, but the $ weren't very good. 2 The basic remuneration isn't high but she earns 15% $ on every tour she sells. 3 The salary is not exceptional but the $ include the use of a car and subsidized accommodation. 4 The consultants charged us a $ of £2,000 for an hour's work. 5 The starting $ is £35,000 per annum rising to £40,000 after two years. 6 We gave the guide a good $ because she made the visit so interesting. 7 The company paid each employee a £250 Christmas $ as profits had never been so high. 8 If they' work on a Sunday they get $ which is double their usual rate of pay.

7. Speaking What is your occupation? What does it involve? Are you working on any particular project at the moment? How do you find out about job vacancies? How do you apply? Have you ever applied for a job? What did you have to do?

8. Simple/Continuous verb forms 1 a I work for Exotic Tours. Is this a temporary or permanent situation? 1b I'm working for Exotic Tours. Is this a temporary or permanent situation? 2 a We fly to Dubai on Fridays. Is this a regular event or a plan? b We're flying to Dubai on Friday. Is this a regular event or a plan? 3 a The 4 p.m. shuttle is leaving. What time is it? b The next shuttle leaves at 4 p.m. What time is it? 4 a She's been working as a hostess. Does she work as a hostess? b She's worked as a hostess. Does she work as a hostess? 5 a When you phoned I was speaking to the manager. Did the phone call interrupt the conversation? b When you phoned I spoke to the manager. Did the phone call interrupt the conversation?

9. Practice I(have)...... three jobs in my Life so for. I (start)...... as an Overseas Representative in Tunisia, Greece and Austria, and them I (work)...... as an Assistant Resort Manager for two years in Turkey. I (head)...... for promotion when I (decide)...... to leave in order to start a family. Anyway, now I'm back in work and for the last six months I (work)...... As a Contracts Executive so usually I (spend)...... It lot of time with hotel managers and (negotiate)...... contracts for hotel rooms all services. On top of that I (select)...... new resorts and locations. At the moment, I've got a trainee with me who (do)...... some research into "

10. Speaking Students A are interviewers; Students B are interviewees. You are going to be interviewed for one of the jobs advertised on page 15 (your teacher will tell you which one). Make a list of the qualities you think the successful candidate should have. Then make a list of your good points and be prepared to sell yourself at the interview. Think of the questions the interviewers will ask you and questions you will want to ask the interviewers. An interview panel from Group A will interview you and other candidates for that job.