1. Leadership that Guarantees a High-Performance Work Environment

3. Today...  Traits of 2 trust-killing leadership styles  Traits of the “Goldilocks’ Just Right leadership style  Goldilocks’ Leadership Self-Assessment  The #1 Most Important Skill of a Goldilocks Leader

4. The Traits of Our Worst Leaders

5. Goldilocks & The 3 Bears

6. The #1 Most Important Ingredient for Effective Leadership?

7. The #1 Most Important Ingredient for Effective Leadership? TRUST!!!

8. Trust Defined The absolute belief that you have my best interests at heart!

9. Trust-Killing Leadership Styles Command & Control Avoid & Let Go

10. “Command & Control” = ① Visionary, vision based on ego, self-aggrandizing ① Micro-Manager with demanding standards & unrealistic expectations ① Closed minded (with ‘open door policy’) ① Mistakes not tolerated, looks to place blame ① Feedback critical, never good enough, little praise/rewards ① Reacts instantly with inappropriate tone/body language (lack of emotional intelligence) Creates a “Compliance” Culture

11. “Avoid & Let Go” ① No vision or unclear vision, or just not communicated to the team ① Ambiguous standards & non- communicated expectations ① Ideas encouraged, solicited & go into black hole ① Procrastinates on addressing issues ① Little or no constructive feedback, generic & non-specific praise/rewards provided w/o substance, foundation ① Let’s things go, acts/reacts passive- aggressively (lack of emotional intelligence) Creates a “Laissez-Faire” Culture

12. Low-Trust Cultures Laissez-Faire CultureCompliance Culture Leadership Style: Command & Control Leadership Style: Avoid & Let Go

13. Low-Trust Cultures Laissez-Faire Culture ① Team members compliant, but rarely go the extra mile ② Will not make decisions/solve problems ③ Have an “it is not my job” attitude ④ Bring little in creativity or innovation ① Team members create own “job security” ② BMWs present with CYA attitudes (throw team members “under the bus”) Compliance Culture Leadership Style: Command & Control Leadership Style: Avoid & Let Go

14. Trust-Building Goldilocks’ Leadership Style Command & Control Avoid & Let Go Engage & Enroll

15. Leadership Style: Command & Control Leadership Style: Avoid & Let Go CC - - - - - - - - - - - - - - - - - - - - - - - - - - GL - - - - - - - - - - - - - - - - - - - - - - - - - - - - LF Goldilocks’ Leadership Style Self-Assessment Engage & Enroll

16. Leadership Style: Command & Control Leadership Style: Avoid & Let Go CC - - - - - - - - - - - - - - - - - - - - - - - - - - GL - - - - - - - - - - - - - - - - - - - - - - - - - - - - LF CC - - - - - - - - - - - - - - - - - - - - - - - - Vision - - - - - - - - - - - - - - - - - - - - - - - - - - LF Specific Vision / Focused on ego, not inspirational No Vision/Unclear, doesn’t see a need for one Goldilocks’ Leadership Style Self-Assessment Engage & Enroll

17. Leadership Style: Command & Control Leadership Style: Avoid & Let Go CC - - - - - - - - - - - - - - - - - - - - - - - - - - GL - - - - - - - - - - - - - - - - - - - - - - - - - - - - LF CC - - - - - - - - - - - - - - - - - - - - - - - Performance - - - - - - - - - - - - - - - - - - - - - - LF Micro-Manager, Demanding Standards/ Unrealistic Expectations Ambiguous Standards/ Un-Articulated Expectations/Offers Little Direction CC - - - - - - - - - - - - - - - - - - - - - - - - Vision - - - - - - - - - - - - - - - - - - - - - - - - - - LF Specific Vision / Focused on ego, not inspirational No Vision/Unclear, doesn’t see a need for one Goldilocks’ Leadership Style Self-Assessment Engage & Enroll

18. Leadership Style: Command & Control Leadership Style: Avoid & Let Go CC - - - - - - - - - - - - - - - - - - - - - - - - - - GL - - - - - - - - - - - - - - - - - - - - - - - - - - - - LF CC - - - - - - - - - - - - - - - - - - - - - - - Performance - - - - - - - - - - - - - - - - - - - - - - LF Micro-Manager, Demanding Standards/ Unrealistic Expectations Ambiguous Standards/ Un-Articulated Expectations/Offers Little Direction CC - - - - - - - - - - - - - - - - - - - - - - - - Vision - - - - - - - - - - - - - - - - - - - - - - - - - - LF Specific Vision / Focused on ego, not inspirational No Vision/Unclear, doesn’t see a need for one CC - - - - - - - - - - - - - - - - - - - - - - Strategy/Ideas - - - - - - - - - - - - - - - - - - - - - - LF Closed mind with an “open door” Ideas encouraged/accepted & go into a black hole Goldilocks’ Leadership Style Self-Assessment Engage & Enroll

19. Leadership Style: Command & Control Leadership Style: Avoid & Let Go CC - - - - - - - - - - - - - - - - - - - - - - - - - - GL - - - - - - - - - - - - - - - - - - - - - - - - - - - - LF CC - - - - - - - - - - - - - - Addressing Mistakes/Problems - - - - - -- - - - - - - - - - - LF Not tolerated/places blame/reacts quickly & harshly Too little accountability, procrastinates on addressing issues Goldilocks’ Leadership Style Self-Assessment Engage & Enroll

20. Leadership Style: Command & Control Leadership Style: Avoid & Let Go CC - - - - - - - - - - - - - - - - - - - - - - - - - - GL - - - - - - - - - - - - - - - - - - - - - - - - - - - - LF CC - - - - - - - - - - - - - - - - - - Coaching & Development - - - - - - - - - - - - - - - - - - LF Offers little support, expects people to figure it out on own Feedback avoided until absolutely necessary/often non-specific & generic CC - - - - - - - - - - - - - - Addressing Mistakes/Problems - - - - - -- - - - - - - - - - - LF Not tolerated/places blame/reacts quickly & harshly Too little accountability, procrastinates on addressing issues Goldilocks’ Leadership Style Self-Assessment Engage & Enroll

21. Leadership Style: Command & Control Leadership Style: Avoid & Let Go CC - - - - - - - - - - - - - - - - - - - - - - - - - - GL - - - - - - - - - - - - - - - - - - - - - - - - - - - - LF CC - - - - - - - - - - - - - - - - - - Coaching & Development - - - - - - - - - - - - - - - - - - LF Offers little support, expects people to figure it out on own Feedback avoided until absolutely necessary/often non-specific & generic CC - - - - - - - - - - - - - - - - - - Emotional Intelligence - - - - - - - - - - - - - - - - - - - - LF Lacks EQ and reacts directly w/ inappropriate tone/body language Lacks EQ & reacts w/passive aggressive, avoidance CC - - - - - - - - - - - - - - Addressing Mistakes/Problems - - - - - -- - - - - - - - - - - LF Not tolerated/places blame/reacts quickly & harshly Too little accountability, procrastinates on addressing issues Goldilocks’ Leadership Style Self-Assessment Engage & Enroll

22. Trust-Building Goldilocks’ Leadership Style Command & Control Avoid & Let Go Engage & Enroll

23. © 2012 Weisman Success Resources, Inc. 8 Traits of the Goldilocks’ Leader?

24. © 2012 Weisman Success Resources, Inc. 1)High standards w/realistic expectations, engages team members in creating them 1)Has a clearly defined, inspirational VISION 1)Open mind, accepts & considers ideas from others, timely responds to all 2)Trusts people to do their job with acceptable & appropriate levels of measurements & accountability 1)Engages in discussions to help everyone improve, provides frequent positive feedback to do so 1)Allows for mistakes, focuses on solutions for growth and development 1)Addresses behavior & performance issues promptly, directly & respectfully 1)Has regular discussions to learn how they can help their people do their jobs easier & better Leadership Traits of the Goldilocks’ Leader?

25. Goldilocks’ Leadership Creates a Team that … © 2012 Weisman Success Resources, Inc.

26. Goldilocks’ Leadership Creates a Team that … ① Is results oriented ② Takes initiative & ownership ③ Brings creativity & innovation ④ Has confidence in making decisions/solve problems ① Has teamwork levels high, situations are seen as “win-win” and “us” ② Has high levels of punctuality/attendance ③ Has a CYA Attitude (Celebrate Your/Our Achievements) © 2012 Weisman Success Resources, Inc.

27. Mark Messier:  Winner of 6 Stanley Cup Championships  The only NHL player to captain 2 different teams to a Stanley Cup Championship  The original Goldilocks Leader! Mark Messier on Leadership: “To lead effectively, you have to have the trust of those on your team. To do that you have to find a way to connect with them, to find common ground with every individual. It’s a people issue, not a sports (or business/job) issue. The way to find that common thread is with compassion.”

28. #1 Skill of the Engage & Enroll Goldilocks’ Just Right Leader... Communication

29. Goldilocks Leaders’ Communication Style... 1 – Prompt / Respectful = Too soft, beating around the bush 2 – Prompt / Direct = Inappropriate tone, body language, location 3 – Direct / Respectful = Not immediate enough, creates resentments, erodes trust 4 – Prompt/Direct/Respectful = Ideal, builds trust & gets results!

30. FINAL THOUGHTS!