1. HS-210 Medical Office Management Professor Yancey

2. Why Medical Assisting or MOM? Why did you choose to become a medical assistant/MOM? Everyone please post a response.

3. Work Duties What are the work duties of a Clinical medical assistant (MA)? Administrative medical assistant (MOM)? Everyone, please choose one – MA or MOM – and respond.

4. About the Course Course Number & Section: HS210 – Section 2 Instructor: Professor Yancey Start/End Dates: May 16, 2012– July 24, 2012 Course/Seminar Day and Time: Wednesday’s 8:00 p.m. ET Seminar possibilities Monday 10:00 p.m. – Professor Crawford Note: If you are 15 minutes or more late for seminar, stay in the seminar. However, you must do Option 2!

5. Option 2 Each week you can either attend a seminar or submit Option 2. Please see the Seminar icon at the beginning of each unit for the information that will be discussed in seminar. The Option 2 topics are found there, too. If you choose to submit Option 2: Use size 12 Times New Roman font. Double space and include a title page. Include at least one reference citation. Write a minimum of 300 words and answer all the questions. See the rubric in Doc Sharing

6. Instructor Contact Information Kaplan Email Address: AYancey@kaplan.edu Cell Number: 248-388-8782 DO NOT submit coursework by e-mail.

7. HS210 – Course Materials Software: Microsoft Word is required for all Kaplan Courses Text: e-text in Doc Sharing Kinn etext Ed06 Kinn Study Guide Ed06 Title: Kinn’s The Administrative Medical Assistant: An applied Learning Approach 6 th edition Title: Study Guide for Kinn’s The Administrative Medical Assistant: An Applied Learning Approach Author: Alexandra Patricia Young, BBA, RMA, CMA Publisher: Elsevier

8. Syllabus Overview Read your syllabus. It is your course guide! Keep up and submit work on time! MAKE SURE YOU UNDERSTAND THE NEW LATE POLICY FOR WORK – LATE SUBMISSION MIGHT NOT BE GRANTED! If late submissions accepted: 10% penalty if up to one week late 20% penalty if more than one week late

9. Course Description/Outcomes Course Description: This course explores procedural guidelines for accomplishing various administrative tasks in the health care setting. Topics include management of patient information, medical office software skills, and general workplace competencies of health care employees. Course Outcomes: Upon successfully completing this course, you will be able to: Perform bookkeeping procedures in a healthcare setting Perform operational functions in a healthcare setting Create and maintain patient records Use appropriate communication skills in a healthcare setting Use medical office software to perform clerical functions Explain HIPAA guidelines

10. To-Do Lists Each unit has a “To-Do List” tab Please check this tab every week to ensure you do not forget anything!

11. Academic Tools Each unit has an “Academic Tools” tab. Things that are there: Gradebook guide Writing Center information Lots more See Science Center information in the Announcements

12. Drop Box Use the drop box to submit everything! Use Check Spelling before submitting. Submit before midnight Tuesday (ET) each week. Contact Tech Support if you are having difficulty submitting documents.

13. Discussions Most weeks you choose either Topic 1 or Topic 2 to discuss. In Weeks 1, 2, and 6, there is an additional topic to discuss. That means everyone will: Post two initial responses Post a minimum of four other responses.

14. Discussions Check out Webliography for links. Post initial response by Saturday midnight (ET) Minimum 100 words Use reference citations Respond to at least two others (except in Weeks 1, 2, and 6.) To earn maximum points, post more than three times. No early/late/makeup discussions allowed

15. Discussions In Unit 1, there are two discussions: Introductions Unit 1 Discussion Please participate in both!

16. Doc Sharing Tab is at top of your course page. There is a “Unit” folder in Doc Sharing for each unit. In these Unit folders you will find: Rubrics for projects. Templates for projects. PowerPoint presentations with instructions for projects. Exam Study Guides

17. Project Rubrics If you follow the rubrics: You will include all the needed information. You will earn a higher grade. It will make your instructor happy!

18. Course Projects There are four projects : Project 1 Week 2 – Apology Letter Week 3 – Inventory Log – Supply Log Project 2: Week 4 – Patient Schedule Week 5 – Outpatient Form – Office Duties Essay

19. Course Projects Project 3: Week 6 – Medical Records Essay – Filing Assignment Week 7 – HIPAA Essay Final Project: Week 8 – Bank Deposit Slip – Patient Ledger – Bank Deposit Essay Week 9 – Bookkeeping Essay – PowerPoint Presentation

20. Exams There are three exams: Exam 1 in Unit 3 Exam 2 in Unit 6 Exam 3 in Unit 10

21. Text PowerPoint Presentations You will notice that each unit has a “Reading” section. When you click on that you will see a PowerPoint icon with the chapter listed next to the word “Reading.” These presentations were prepared by the textbook publisher. These will help in identifying the main points in each chapter.

22. National Organizations On the course home page, there is a section entitled National Organizations. Links to three organizations are there: AAMA (CMA) AMT (RMA) PAHCOM (CMM) Which is best for you? Why? Everyone please post.

23. AMT at Kaplan To find Kaplan AMT, go to your Home page > Community Center >Student Life > School Specific Organizations > School of Health Science. AMT is the first listing.

25. Project 1 – Apology Letter There are three parts to this project. Download the instructions, rubric, and letter template from Unit 2 of Doc Sharing. Week 2: An apology letter written in block style – 25 points Week 3: A Routine Inventory and Maintenance Log – 35 points A Supply Quality Control Inventory Log – 35 points

26. Blackburn Primary Care Associates 1990 Turquoise Drive Blackburn, WI 54937 (555) 555-1234 May 26, 2012 4 spaces James Jones 410 Flower Road Syracuse, NY 13957 1 space Dear Mr. Jones: 1 space Type your apology letter here. Please use a block style which means align the margin on the left. Be sincere and do not violate HIPAA by giving out any other patient’s information. The patient wants his records transferred. What do you need to tell him in this letter about that? Tell him what changes you will be making in the office to make sure this situation does not happen again. 1 space Sincerely, 4 Spaces Your name Office Manager

27. Telephone Activity –Unit 2 Leave a message for Mr. Rosen Be professional and positive Do not violate HIPAA See the rubric Practice, practice, practice Call: (641)715-3900 Ext 604385#.

28. Do this & Earn this State full name & title2 points State name of office2 points State patient’s name2 points Comply with HIPAA2 points State office telephone number 2 points Stay focused and organized2 points Use professional language2 points Be positive and professional1 point Total: 15 points Telephone Activity Do not mention test results or office visits!

29. Questions Make sure to send an e-mail to me if you have questions! Click on the e-mail tab in the course or use my e-mail address AYancey@kaplan.edu.

30. Whew! We made it through everything. Do you need a nap? This PowerPoint can be viewed in Doc Sharing under Unit 1 after this seminar has ended. Questions?