1. The Changing Face of Knowledge Management Anne Ashdown – TFPL @TFPL_ltd

2. Who are we?

3. All About Anne Worked in Knowledge and Information Management recruitment since 2000 Seen numerous KM cycles and varying appetites for it since the early days

4. Job Descriptions Knowledge Manager – Job Description Your knowledge and experience includes: Marketing Communications Training Commercial Project Management Social Media Promotion Communities Collaboration Metrics Search *Based on job descriptions received by TFPL in 2015 and 2016 Capture/Harness Codify Sharing Interface/Interact Simplify Networks Channels Learning Relationship Management Change Agent Influence

5. Evolution of Skills 2000-2005 Reactive Technical Taxonomies Coding Evangelise Document Management Process Driven SharePoint 2003 2006-2013 User Education Self Service Collaboration Persuasion Audit Curation Information Architecture Content Management Deployment SharePoint 2007 & 2010 2014-Present Simplification Enterprise Application Yammer/Jive Marketing Communication Content Curation Project Management Analysis Communities Cloud Search SharePoint 365/2013

6. Job Titles

7. What does this mean for recruiters and jobseekers?

8. How to future proof yourself Be adaptable Network Learn new technologies Be willing to embrace change Be knowledgeable, open- minded and prepared to continue learning!

9. Words of Wisdom Think Commercially Don’t put the tooling cart before the thinking horse! Information Overload Network and listen Adaptability KMs as facilitators vs content experts Sector expertise End user empowerment Is social media enough?

10. Thank You for listening Are you considering the next step in your career? Do you feel you’re at a career crossroads? Would some impartial career development advice be helpful?

11. Anne Ashdown – anne.ashdown@tfpl.comanne.ashdown@tfpl.com www.tfpl.comwww.tfpl.com / www.suehill.comwww.suehill.com @TFPL_ltd / @SueHillRec