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Introduction to Project Management Quality Management Lecture b This material (Comp19_Unit10b) was developed by Johns Hopkins University, funded by the.

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Presentation on theme: "Introduction to Project Management Quality Management Lecture b This material (Comp19_Unit10b) was developed by Johns Hopkins University, funded by the."— Presentation transcript:

1 Introduction to Project Management Quality Management Lecture b This material (Comp19_Unit10b) was developed by Johns Hopkins University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU24OC000013.

2 Quality Management Learning Objectives—Lecture b Develop a quality management plan Perform quality assurance Apply quality tools 2 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

3 Comparison of ISO 9000 and TQM Not interchangeable Can be viewed as a subset of TQM Frequently implemented in non-TQM environment Can improve operations in a traditional environment May be redundant in a mature TQM environment Is not in competition with TQM 3 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

4 Quality Management Tools 4 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

5 Flowchart 5 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

6 Activity Using paper and pen, draw a flow-chart that describes a process. The process can be something from your work or personal life. Identify places in the process where things can go wrong. What could you do to prevent them? Turn in your chart along with an brief explanation of the process. 6 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

7 Root Cause Analysis (RCA) Ishikawa / Fishbone 7 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

8 Quality Checklists 8 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

9 Activity In Small Groups: Look at a known process. You could use one of your member’s flow-chart from the last exercise. Draw a cause and effect diagram or create a quality checklist for an element of this process. 9 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

10 Statistical Process Control 10 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

11 Pareto Chart 11 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

12 Quality Management Plan The purpose of the Project Quality Plan is to define activities or tasks that intend to deliver products while focusing on achieving the customer's quality expectations. These activities and tasks are defined on the basis of the quality standards set by the organization delivering the product. 12 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

13 Designing the Quality Management Plan The Quality Management Plan describes the following quality management components: Quality objectives Key project deliverables and processes Quality standards Quality control and assurance activities Quality roles and responsibilities Quality tools Plan for reporting quality control and assurance problems 13 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

14 Identify Quality Objectives State the quality objectives in terms of the project objectives and/or organizational objectives. Determine quality objectives for the product with the customer. There may be overall organizational quality objectives or policies that the project can reference. 14 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

15 Quality Control 15 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

16 Quality Assurance 16 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

17 Quality Team Roles & Responsibilities 17 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

18 Quality Tools 18 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

19 Quality Control and Assurance Problem Reporting Plan 19 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

20 Exercise In Small Groups: 20 Minutes - Using the template provided in class, create a quality management plan. 5 Minutes – Present the Plan to the Class 20 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

21 Clinical Pharmacy Departmental System Scenario A clinical department must replace or upgrade their current departmental system because the software company is sun-setting the current product within two fiscal years. They must either move to the current company’s next product line or find a new vendor. –The system must have 24 X 7 X 365 availability. –Current personnel: 50 pharmacists, 100 pharmacy technicians, and 25 support personnel. 21 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

22 Quality Management Summary—Lecture b 22 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

23 Quality Management References—Lecture b References Bennett-Staub A. Helping Residents Cope with a Patient Suicide. American Psychiatric Association. c2011. Available from: http://www.psych.org/Departments/EDU/ResidentMIT/orgsandterms.aspxhttp://www.psych.org/Departments/EDU/ResidentMIT/orgsandterms.aspx Deming W. The new economics: for industry, government, education. 2 nd ed. 2000. MIT Press. Deming W. Out of the Crisis. 2 nd ed. 2000. MIT Press. DoIT. Project Management Advisor. Develop Quality Management Plan. c2006. Available from: http://www.pma.doit.wisc.edu/plan/3-2/what.html http://www.pma.doit.wisc.edu/plan/3-2/what.html Fezeu L. Project Quality Management. Central Michigan University: Software Project Management. Available from: http://landconnector.com/SCHOOL/cps_Quality.html ISO 9001:2008; Quality management systems – Requirements; ISO Press. Juran J. Juran on Quality by Design. 1992. Simon & Schuster. Magrab E, Gupta S, McCluskey F, & Sandborn P. Process Design and Development: The Product Realization Process. 2010. CRC Press; Boca Raton, FL. Project Management Institute: A guide to the project management body of knowledge. 4th ed. Newtown Square, PA: PMI; 2008. Schwalbe K. Information technology project management (with Microsoft Project 2007 CD-ROM). 6th ed.; 2009. Scribd. Line Balancing What is it? Available from: http://www.scribd.com/doc/39457836/linebal: http://www.scribd.com/doc/39457836/linebal Scribd. Seven Tools of Quality Control. Available from: http://www.scribd.com/doc/24650872/Seven-Tools-of- Quality-Controloldhttp://www.scribd.com/doc/24650872/Seven-Tools-of- Quality-Controlold 23 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

24 Quality Management References—Lecture b References Stackpole C. A User’s Manual to the PMBOK Guide. Wiley; 2010. Stackpole C. A project manager’s book of forms: a companion to the PMBOK guide. Wiley; 2009: a companion to the PMBOK guide. Wiley; 2009 Tague N. The Quality Toolbox, Second Edition, ASQ Quality Press; 2004. Wikipedia. Pareto Charts. Available from: http://en.wikipedia.org/wiki/Pareto_charthttp://en.wikipedia.org/wiki/Pareto_chart Wikipedia. PDCA. Available from: http://en.wikipedia.org/wiki/PDCAoldhttp://en.wikipedia.org/wiki/PDCAold Wikipedia. Six Sigma. Available from: http://en.wikipedia.org/wiki/Six_Sigmahttp://en.wikipedia.org/wiki/Six_Sigma Wikipedia. Statistical process control. Available from: http://en.wikipedia.org/wiki/Statistical_process_control: http://en.wikipedia.org/wiki/Statistical_process_control Wysocki, RK. Effective project management: traditional, agile, extreme. 5th Edition. New York: Wiley; 2009. 24 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b Charts, Tables, Figures Table 10.2. Quality Control. Adapted from DoIT Project Management Advisor by Theron Feist. Available from: http://www.pma.doit.wisc.edu/plan/3-2/what.htmlhttp://www.pma.doit.wisc.edu/plan/3-2/what.html Table 10.3. Quality Assurance. Adapted from DoIT Project Management Advisor by Theron Feist. Available from: http://www.pma.doit.wisc.edu/plan/3-2/what.htmlhttp://www.pma.doit.wisc.edu/plan/3-2/what.html Table 10.4 Quality team roles and responsibilities. Quality Assurance. Adapted from DoIT Project Management Advisor by Theron Feist.. Available from: http://www.pma.doit.wisc.edu/plan/3-2/what.htmlhttp://www.pma.doit.wisc.edu/plan/3-2/what.html Table 10.5. Quality Tools. Adapted from DoIT Project Management Advisor by Theron Feist. Available from: http://www.pma.doit.wisc.edu/plan/3-2/what.htmlhttp://www.pma.doit.wisc.edu/plan/3-2/what.html Table 10.6. Problem Reporting Plan. Adapted from DoIT Project Management Advisor by Theron Feist. Available from: http://www.pma.doit.wisc.edu/plan/3-2/what.htmlhttp://www.pma.doit.wisc.edu/plan/3-2/what.html

25 Quality Management References—Lecture b Images Slide 4: Quality Management Tools. Image courtesy of Johns Hopkins School of Nursing Staff. Created with Wordle. Available online at: http://www.wordle.net/createhttp://www.wordle.net/create Slide 5.1: A typical flowchart. creative Commons Derek Holden. Available from: http://commons.wikimedia.org/wiki/File:EMR_process_flow.jpg http://commons.wikimedia.org/wiki/File:EMR_process_flow.jpg Slide 5.2: A typical Flowchart outlining the process of CPR Creative Commons Jmatt1122. Available from: http://commons.wikimedia.org/wiki/File:CPR_Flow.jpg http://commons.wikimedia.org/wiki/File:CPR_Flow.jpg Slide 7: Ishikawa fishbone-type cause-and-effect diagram. Creative Commons: FabianLange. Available from: http://commons.wikimedia.org/wiki/File:Ishikawa_Fishbone_Diagram.svg http://commons.wikimedia.org/wiki/File:Ishikawa_Fishbone_Diagram.svg Slide 8: A surgical Safety Checklist. Courtesy of: World Health Organization (WHO). Available from: http://www.who.int/patientsafety/safesurgery/en/index.html http://www.who.int/patientsafety/safesurgery/en/index.html Slide 10: Statistical Process Control. Creative Commons Daniel Penfield. Available from: http://en.wikipedia.org/wiki/File:ControlChart.svg http://en.wikipedia.org/wiki/File:ControlChart.svg Slide 11: Pareto Chart. Creative Commons: Metacomet. Available from: http://en.wikipedia.org/wiki/File:Pareto.PNGhttp://en.wikipedia.org/wiki/File:Pareto.PNG Slide 22: Advancing Quality Circle. Courtesy of: Theron Feist. 25 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

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