1. Planning, Management and Leadership for Health IT Key Concepts Associated with Leadership Lecture b – Emotional Intelligence This material Comp18_Unit3 was developed by The University of Alabama at Birmingham, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU24OC000023

2. Key Concepts Associated with Leadership Learning Objectives 2 Describe and discuss the role of authority in the HIT environment Compare and contrast recognized vs. expert authority in context with the healthcare environment Explain creativity’s role in healthcare Explain the importance of recognizing and managing the cross- cultural organization Define emotional intelligence List and describe the four competencies in social intelligence Define motivation in the context of the current HIT environment Distinguish between intrinsic and extrinsic motivation Describe the role of motivation in group dynamics Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

3. Emotional Intelligence –Emotional Quotient (EQ) Cognitive Intelligence –Aptitude tests (IQ) Source:(Ruderman, 2001) 3 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

4. Emotional Intelligence Daniel Goleman texts Emotional Intelligence (1995) Working with Emotional Intelligence (2000) Source:(Goleman,, 2000) Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b 4

5. Four Competencies Self-awareness Social awareness Self-management Social skills Source: (Goleman, 2000) Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b 5

6. Four Competencies Self-awareness –Honest view of one’s self –High impulse control 6 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

7. Four Competencies Being self-aware in healthcare requires –A good “poker face” in a tense meeting –Thick skin –Practice Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b 7

8. Four Competencies Self-awareness Social Awareness –Empathy –Organizational awareness –Service orientation 8 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

9. Four Competencies Being socially aware in healthcare requires –“Seeking first to understand, then to be understood” –Service mentality Source:(Covey, 2004) Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b 9

10. Four Competencies Self Awareness Social Awareness Self Management –Self Control –Trustworthiness –Adaptability –Initiative 10 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

11. Four Competencies Self management in healthcare requires –Patience –Ability to manage change –Thinking creatively –Goal orientation Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b 11

12. Four Competencies Self-awareness Social Awareness Self Management Social Skills –Influence & Communication –Conflict Management –Developing others and building bonds 12 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

13. Four Competencies Social skills in healthcare require –Understanding recognized vs. expert authority figures –Very clear communication skills Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b 13

14. Bringing it Home Nature vs. Nurture Maturity Emotional intelligence increases with age Innate quality 14 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

15. Bringing it Home Nature vs. Nurture Maturity Emotional intelligence increases with age Innate quality “Experience is not what happens to you – it’s how you interpret what happens to you.” - Aldous Huxley Source: (Huxley) 15 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

16. Bringing it Home Nature vs. Nurture Maturity Emotional intelligence increases with age Innate quality “Experience is not what happens to you – it’s how you interpret what happens to you.” - Aldous Huxley “Tomorrow is another day.” - Scarlett O’Hara Source: (Mitchell, 1936) 16 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

17. Key Concepts Associated with Leadership Summary – Lecture b Emotional Intelligence Four Competencies –Include: Self awareness Social awareness Self management Social skills –Have a bigger influence than cognitive intelligence in determining workplace success 17 Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b

18. Key Concepts Associated with Leadership References – Lecture b References Brainy Quotes. Aldous Huxley quotes. Available from: http://www.brainyquote.com/quotes/authors/a/aldous_huxley.html http://www.brainyquote.com/quotes/authors/a/aldous_huxley.html Covey S. Goleman D. Leadership that gets results. Harv Bus Rev. 2000 Mar-Apr;78-90. Goleman D. Social intelligence. Daniel Goleman Blog [Internet]. Available from: http://danielgoleman.info/topics/social-intelligence/ http://danielgoleman.info/topics/social-intelligence/ Mitchell M. Gone with the wind. New York: McMillan; 1936. Ruderman MN, Hannum K, Leslie JB, Steed J. Making the connection: leadership skills and emotional intelligence. LIA. 2001 Nov/Dec;21(5):3-7. Images Slide 6, 10: Microsoft clip art; Used with permission from Microsoft. Health IT Workforce Curriculum Version 3.0/Spring 2012 Planning, Management and Leadership in Health IT Key Concepts Associated with Leadership Lecture b 18