1. Created by BM|DESIGN|ER Project Observer Critical Important Medium Low

2. Created by BM|DESIGN|ER PARTNERS ISP System Integrated Companies VALUE PROPOSITION Data Network, Voice Network, Server, Datacenter and Application Monitoring and Maintain Infrastructure Respond and address incidens by working with all vendors Proactive Optimization Suggestion Help IT focus on biz- critical missions by easing the maintenance burden 7*24 Center + On-site Support ITIL-oriented Management CUSTOMERS MNC or Local Companies KEY ACTIVITIES Montoring Processes Case Dealing Processes RELATIONSHIPS High Dependency for Daily Operation KEY RESOURCES Monitoring and Case Platform including hardware and software Qualified Technician DISTRIBUTION & ACQUISITION CHANNELS Seminar, Internet and etc. Local ISP Global ISP Local SI Companies Global SI Companies COST STRUCTURE Platform Cost including hardware and software People Marketing REVENUE STREAMS / PRICING Direct service product sales Consulting sales for SI partners

3. Created by BM|DESIGN|ER PARTNERS System Integrated Companies VALUE PROPOSITION Data Network, Voice Network, Server, Datacenter and Application Monitoring and Maintain Infrastructure Respond and address incidens by working with all vendors Proactive Optimization Suggestion Help IT focus on biz- critical missions by easing the maintenance burden 7*24 Center + On-site Support ITIL-oriented Management CUSTOMERS MNC or Local Companies KEY ACTIVITIES Montoring Processes Case Dealing Processes RELATIONSHIPS High Dependency for Daily Operation KEY RESOURCES Monitoring and Case Platform including hardware and software Qualified Technician DISTRIBUTION & ACQUISITION CHANNELS Seminar, Internet and etc. Local SI Companies COST STRUCTURE Platform Cost including hardware and software People REVENUE STREAMS / PRICING Direct service product sales

4. Created by BM|DESIGN|ER PARTNERS ISP VALUE PROPOSITIONCUSTOMERS KEY ACTIVITIESRELATIONSHIPS KEY RESOURCES DISTRIBUTION & ACQUISITION CHANNELS Local ISP COST STRUCTURE Marketing REVENUE STREAMS / PRICING Consulting sales for SI partners

5. Created by BM|DESIGN|ER PARTNERSVALUE PROPOSITIONCUSTOMERS KEY ACTIVITIESRELATIONSHIPS KEY RESOURCES DISTRIBUTION & ACQUISITION CHANNELS COST STRUCTURE REVENUE STREAMS / PRICING

6. Created by BM|DESIGN|ER PARTNERSVALUE PROPOSITIONCUSTOMERS KEY ACTIVITIESRELATIONSHIPS KEY RESOURCES DISTRIBUTION & ACQUISITION CHANNELS Global ISP Global SI Companies COST STRUCTURE REVENUE STREAMS / PRICING