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1 IDS Internet Dispatch Systems Steve Bérard Business Manager Nicole HacheySolution Marketing manager
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What is IDS? Target markets Client pain points Application features Customer benefits Value propositions (ROI) Measurements Comparative solutions Price Contacts & support Demo & Screen shots
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3 Bell Restricted August 2007 What is IDS - Internet Dispatch Service The only complete web-hosted software solution to the Courier, Messenger, Delivery and Freight industries. Blackberry Application Driver / Dispatch communication. Driver Mapping for Pick Up and Drop off location. Online Shipping Center for your Customers and their Clients. Real-Time Package Tracking. Repeat Trip Scheduling. Incredibly Fast Trip Entry Forms.
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4 Bell Restricted August 2007 Target Market Medium to Large Courier, Messenger, Delivery and Freight Companies. Average of 200 + deliveries per day. Same City Courier. Chain Courier Company with operations in more than one location. Multi-City Freight. Delivery Companies of both Goods and Services.
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5 Bell Restricted August 2007 What Need Does It Answer? No upfront purchase of specialised computer hardware and software. No need to employ costly in house computer expertise Efficient communication between Dispatch and Drivers. Real-Time Tracking and Name Capture. Increased Sales and Customer Service through the Online Shipping Centre. Account Receivable Management.
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6 Bell Restricted August 2007 Client Pain Points Manual Dispatching is frantic and cumbersome. Dispatcher can only handle a low volume of trips. Human error causes delivery problems. Courier Customers wait on-hold for a Call Taker. In-accurate invoices sent out late or slowly. Tracking is non-existent or with wrong times. Cost of purchasing and maintaining a computer solution.
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7 Bell Restricted August 2007 Web Hosted Data connected via the internet to both the Client Software and a Browser Based Application. The Browser Based Application allows Customers to place Orders online. It allow Customers to review, in full detail, Statements, Invoices, Waybills and Outstanding Balances. The Client Software’s Dispatch Screen provides order details, allowing real-time driver assignment. Drivers are updated via a Blackberry Application, Mobile Browser and/or Email of new trip details. Application Features
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8 Bell Restricted August 2007 Drivers update both the Dispatcher and Customer on Package Status in Real Time. Accountants can review the completed orders before posting them to an account. After which, the accountant can create bulk invoices and statements, post adjustments and payments. Driver’s Payroll can also be administered. Application Features (Cont`d)
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9 Bell Restricted August 2007 How does it work? Web-Hosted Data Browser Based Softwar e Online Orders Online Accoun t Client Softwar e Dispatcher Driver Accountan t
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10 Bell Restricted August 2007 “Day in the life” Courier Company operates a more efficiently which results with higher Customer Satisfaction Levels. Management Team has more time to seek for new business opportunities.. Trip are assigned to a driver with a simple click. Reduction of verbal communication with driver. Driver updates his trip status using his blackberry which automatically updates the Dispatchers screen and Customer Tracking Details. Results DispatcherCourier Before After Lots of “Voice Chatter” with drivers. No Real-Time Tracking. Open to Human Error. Limited “Chatter” with Drivers. Real-Time Parcel Tracking with no extra work. Easily Process more Trips per Day. Limited Human Error. Delays in producing Invoices for Accounts Receivable. Call Takers entering Orders Manually. Time spent tracking Waybills for customers. Driver’s Pay Cheque done manually. Invoicing Update including Age Balance Report. 80% of orders from top 20% customers entered online. Customers access their own invoices and waybills. Drivers payroll and performance easily Tracked.
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11 Bell Restricted August 2007 Value Proposition / Positioning Best Breed of Software and Platform. Maintenance service and cost included. Unique Cost Saving features such as the Blackberry Application Backed with quick and effective Customer Service
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12 Bell Restricted August 2007 ROI Measurements 100% increase in Dispatcher volume. Top 20% of customers will use Online Shipping Centre. Reducing the number of Calls taken per Hour. Invoice sent out in timely fashion with payments made quickly. Decreasing cash flow costs. Web-based software costs 70% less to run than traditional Software – Hardware costs included.
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13 Bell Restricted August 2007 ROI Measurements (cont`d) Our web-hosted software will means our clients DO NOT have to pay for the Purchase of a Server Computer $2000.00 or more every 3 to 5 years. Server Software from Microsoft $2000.00 or more every 3 to 5 years. Server Maintenance $1000.00 or more per year. Software Upgrade fees $3000.00 or more every 3 to 5 years. VPN Network $240.00 per month plus the cost of a Static IP Address
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14 Bell Restricted August 2007 Sample Qualification Questions Do you have employees who are on the road? How do you contact them while they are away from the office? How do you dispatch work orders? How do you locate your personnel? How do you track your parcels or goods? How do you communicate the route to drivers? Does your employees needs to use paper forms while they are on the road? What are their purpose? Which ones are critical? Are they related to sale opportunities or service requests?
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15 Bell Restricted August 2007 Comparative Grid (Internal Solutions) IDS is a solution unique by itself, specialized and designed for efficiency of Courier companies, Messenger, Delivery and Freight industries. Out of our array of internal solutions, none of our current solutions are specialized for the courier business needs.
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16 Bell Restricted August 2007 Comparative Grid (Competition) Canadian Presence Web- Hosted Blackberry App.PositivesNegatives Average Cost Courier Complete Yes. Biggest Software provider to the Industry in Canada. no No - Have an application advertised, but is not available. Complete Package, Canadian Company, Online Booking Engine Courier has to maintain an internet server to connect online shipping to database, most features cost extra, older technology platform. High Digital Waybills Originally a Canadian Company, very new, minimal. yesnoLow cost, quick set up. missing important key features such as 2 way communications between drivers and dispatch, no scheduling and depot capabilities. very low Ascarminimal optional, but limited service no Complete package, lots of extra features not user friendly, outdated platform. High CXTminimalno Complete Package, easy to use, lots of features Courier has to maintain an internet server to connect online shipping to database, most features cost extra. High E-Courierminimalyesno Complete Package full on lots of extra not user friendly, very confusing interface. medium
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17 Bell Restricted August 2007 Pricing Small Volume Up to 100 daily transactions Rent: $999 Implementation Fee plus 30 cents per transaction, Minimum Monthly Fee for Renting: $650. Medium Volume 101 to 300 daily transactions Rent: $1750 Implementation Fee plus 26 cents per transaction. Minimum Monthly Fee: $650 and Maximum Monthly Fee: $1170. High Volume 301 to 500 daily transactions. Minimum Monthly Fee for Renting. Rent: $2500 Implementation Fee plus 18 cents per transaction Minimum Monthly Fee $1170 and Maximum Monthly Fee $1625. Above prices include: Implementation, Set up, Online Training, Software, Online Shipping Centre, Blackberry Application and all ongoing support and fees. Extras On Site Training $110 per hour or $650 per day plus travel and accommodation. Software Customizations Programmer $120 per hour, Testing $80 per hour
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18 Bell Restricted August 2007 Pre-Sale Fulfillment Account executive will work with the IDS sales reps to help qualify the customer, introduce IDS, and arrange for product/service demos if needed. IDS sales reps are available to support the account executive and the customer through every phase of the pre-sales process straight through to successful closure.
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19 Bell Restricted August 2007 Post-Sales Fulfillment IDS will provide an End User License Agreement (EULA) and Quote/Contract directly to the Customer or if needed through the Bell Sales Representative. Account Executive will proceed with the necessary data plan activations and necessary hardware fulfillments.
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20 Bell Restricted August 2007 Internet Dispatch Customer Support IDS Support Includes Monday to Friday 9 am to 5 pm PST Telephone Support. Unlimited Upgrades and Updates. Daily Backups of Data. ASP Data hosting. “Its Like purchasing Windows 95 and receiving the Vista Upgrade at No Extra Cost” Receive Unlimited upgrades and updates continuously when you’re one of our customer’s. That means your company can expect the best breed software running all the time. Software updates are as simple as clicking on a “yes install updates now”, button and within a few short seconds your enjoying our latest solution, saving you time and money. Regular server based software upgrades may require a support technician to install the software at your location and expense.
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21 Bell Restricted August 2007 Sales Tools Available Internal Tools: Training documentation Client presentation Customer One Pager CorpExpress & Sale Briefcases External Tools: www.businessonthego.ca www.internetdispatcher.com/bell/
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22 Bell Restricted August 2007 Vendor Contact(s) Gordon More Director of Sales and Marketing Internet Dispatch Services Ltd 11-1583 Pemberton Ave North Vancouver, BC V7P 2S4 gord@internetdispatcher.com www.internetdispatcher.com Toll Free 1-877-828-5865 ext 418 p. 604-484-2141 ext 418 cell. 778-228-5032
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23 Bell Restricted August 2007 Demo To be completed by the Vendor (Either Screen shots or video will do.
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