1. Caribbean Confederation of Credit Unions Servant Leadership 6/24/20131 56th Annual International Convention Panama 2013 Theme: The Credit Union Difference: Members Matter Most Marie D. Tumolo, Ph.D., MBA Director, Praecedo Consulting Visiting Professor, St. George’s University marie@praecedoconsulting.com mtumolo@sgu.edu

2. From: Kotter, J. (2001) "What Leaders Really Do" Harvard Business Review What Leaders Really Do Set direction – Vision and strategies Align people – Communication and direction Motivate and Inspire – Coaching, feedback, recognition 2 6/24/2013

3. Types of Leaders Directive Transformative Charismatic Transactional Authentic Servant 6/24/2013 3

4. What is Servant Leadership? Desire to serve others Intentional acts to: – Ensure others’ highest priority needs are met Grow as persons: become healthier, wiser, freer, more autonomous, more likely to become servants themselves – positively affect least privileged in society Consciously nurturing: – mature growth of self, other people, institutions, and communities builds a better society Serve something beyond or greater than oneself – higher purpose Serving, not helping Altruism, not ego 6/24/2013 4

5. Characteristics of Servant Leaders 1.Listening 2.Empathy 3.Healing 4.Awareness 5.Persuasion 6.Conceptualization 7.Foresight 8.Stewardship 9.Commitment to growth of people 10.Building community 6/24/2013 5 Spears, Larry C. (2010) Character and Servant Leadership: Ten characteristics of caring, effective leaders. Journal of Virtues and Leadership 1(1 ), 25-30

6. Seven Pillars of Servant Leadership 6/24/2013 6 Community Customers Employees Culture Strategy Character Communication Collaboration Systems Thinking Moral Authority Foresight Putting Others First Sipe, J.W. & Frick, D. M. (2009). Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving. New Jersey: Paulist Press

7. Elements of the Seven Pillars CharacterActs with integrity/Is Humble/Serves a higher purpose Putting Others FirstDevelops others/Mentors/Demonstrates concern and care CommunicationListens actively/Invites feedback/Speaks persuasively CollaborationCreates sense of belonging/Builds teams and communities/Negotiates conflict Systems ThinkingConsiders whole/Thinks and acts strategically/Handles change and complexity Moral AuthorityCreates accountability/Shares power/Accepts and delegates responsibility and authority ForesightIs visionary/Demonstrates creativity/Takes timely action based on experience, information and intuition 6/24/2013 7 Sipe, J.W. & Frick, D. M. (2009). Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving. New Jersey: Paulist Press

8. Who are Some Servant Leaders? 6/24/2013 8

9. Organizations Practicing Servant Leadership 6/24/2013 9 Airlines people work hard, have fun and are always looking for ways to serve diverse and inclusive workplace…all associates have opportunity to do their best, follow the highest ethical standards, reach their potential and contribute to our success Herman Miller employee participation and ownership… serious about both people and business…creating great places to work valuing people, doing the right thing and treating others with respect

10. Why This Model of Leadership? It’s profitable It resonates with people It provides meaning 6/24/2013 10

11. Forces Driving the Need for Servant Leaders Disillusionment with existing institutions and traditional leadership models Scandals – in government, religion, business Secularism/fundamentalism Changing ideas of community – World wide recession – Dual income families – Social media 6/24/2013 11

12. Does Servant Leadership Fit? Credit unions – Exist to serve members’ needs – Are committed to members’ education – Are involved in the community CCCU – Serves 1.9million members 6/24/2013 12

13. Pros and Cons of Servant Leadership Provides meaning to your work Satisfying Generates loyalty Encourages open communication – Better outcomes 6/24/2013 13 Difficulty knowing followers’ needs Divergent needs of followers Balancing own needs Time and effort Pros Cons

14. What Kind of Leader are You Now? Do you focus on people or on tasks? Do you involve others in decisions and use their suggestions? Do you set challenging goals and have high expectations? Are you: 1.Directive 2.Supportive 3.Participative 4.Achievement-oriented 6/24/2013 14

15. What is Your Leadership Style? Handout 6/24/2013 15

16. Leadership Styles 6/24/2013 16 Lipman-Blumen, Jean (1996) The Connective Edge: Leading in an Interdependent World. San Francisco: Jossey-Bass

17. Should You be a Servant Leader? What does it mean to serve? What is my calling? How am I going to act on it? 6/24/2013 17 Who will I serve? How will I identify their needs?

18. Strategies of the Servant Leader Set goals Practice systematic neglect Listen Use language to create meaning Practice values of honesty, responsibility, love Don’t stop growing Withdraw and relax Tolerate imperfection Be your own person Accept everyone 6/24/2013 18

19. Vital Skills of the Servant Leader Communication – Listening, open, interested, persuasive Relational – Empathetic, warm, respectful, mutual Power – Able to use and deal with, decisive Accountability – Self and others 6/24/2013 19

20. Creating Servant Leader Organizations Mission – Who does the organization serve? – How does the organization serve them? Vision – Future state meets the needs of all served Values – Espoused and in action – Honesty, integrity, participation, service Systems and processes – Alignment 6/24/2013 20

21. 6/24/2013 21 “Change always begins with the individual” Robert Greenleaf

22. Sources Greenleaf, Robert H. (1996) On Becoming a Servant Leader. San Francisco: Jossey-Bass Inc. Sipe, James W. & Frick, Don M. (2009). Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving. New Jersey: Paulist Press Spears, Larry C. (2010) Character and Servant Leadership: Ten characteristics of caring, effective leaders. Journal of Virtues and Leadership 1(1 ), 25-30 Center for Servant Leadership www.greenleaf.orgwww.greenleaf.org 6/24/2013 22