1. MEMBER EDUCATION TRAVEL RISK MANAGEMENT PROGRAM GLOBAL TRAVEL, HEALTH AND SAFETY ASSISTANCE 1

2. Today’s Topics What is On Call’s Role? Understanding your Membership Member Services How to Utilize Your Membership 2

3. Medical Assistance Medical Evacuation Medical Monitoring Medical Referrals Security Assistance Political & Natural Disaster Evacuation Security Intelligence Travel Assistance Lost Luggage Translation/Interpreters Legal Referrals On Call’s Role - How We Can Help 3 Your University/Employer has partnered with On Call to provide you with access to immediate support should you experience any challenges when you are traveling.

4. Understanding Assistance 4 Understanding Your MembershipTravel Assistance vs Travel InsuranceTravel Assistance vs Health InsuranceCoordination of Benefits

5. 5 24/7/365 Availability: 19 Years of experience Global Presence, Local Solution Travel problems big & small Global Response Center Your Assistance Team: Specialist Team of Senior Assistance Coordinators Chief Medical Officer, Medical Director, Staff Physicians and Nurse Case Management Team Medical Transportation Manager Team of Security Analysts and Correspondents

6. Member Services - Medical Assistance Call us if: You become hospitalized You need to find a hospital, doctor, pharmacy, dentist or eye doctor You need emergency medical transportation You need to replace a prescription You want to speak with a Nurse You need a deposit, advance or payment guarantee to help secure medical treatment

7. Medical Case Management 7 Determine Adequacy of Care Recommend Appropriate Onward Travel Arrangements Coordinate Evacuation to Nearest Adequate Medical Facility Arrange Admittance to Home Hospital Monitor Transportation to Home Destination Guarantee of Payment Medically Monitor Maintain Contact – Patient, Family, Client

8. Key Security Assistance Services Call us if: You need safety & security advice about your location Your personal safety has been compromised You need evacuation to a safe haven due to political unrest or a natural disaster

9. Key Travel Assistance Services Call us if: You need destination information such as cultural information or recommended vaccines You lose an important travel document, such as your passport Your luggage is lost You need legal help Your wallet gets stolen and you need cash You need a translator or interpreter You miss your flight or it gets delayed

10. Before You Go… 10 Call our Global Response Center for pre-trip health, safety and cultural information such as: – Is the drinking water safe in India? – How should I dress for a mosque tour in Dubai? – Which vaccines should I get before I go to Kenya? – Is it safe to travel to Russia? Visit our blog and get travel tips, resources and advice: www.oncallinternational.com/blog

11. How to Get Assistance 11 Call the phone number located on your membership card (you can call collect!) or email us anytime, from anywhere. Carry your membership card on your person Add On Call to your mobile phone contacts

12. Summary: Benefits of Membership 12 An educated traveler is a safer traveler. Pre-Trip Health & Safety Advice Help with travel problems big or small, anywhere in the world. Crisis Management We’ll stay in contact with you and designated contacts to ensure complete case oversight and consistent communication. Reassurance Contact us 24 hours a day, 365 days a year and we’ll immediately start helping you with problems big or small. Convenience Our experienced and culturally-knowledgeable medical, security and travel experts have been assisting millions of travelers for nearly 20 years. Peace of Mind

13. Thanks for Your Time! Have any additional questions? 13 Ariel Wiley Senior Account Manager Phone: 603.328.1303 Email: Ariel.Wiley@oncallinternational www.oncallinternational.com