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Lafayette College Overview of On Call International.

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Presentation on theme: "Lafayette College Overview of On Call International."— Presentation transcript:

1 Lafayette College Overview of On Call International

2 Capabilities Staffed 24 X 7 with employees fluent in 12 languages Providing service to over 7MM customers annually US licensed, board certified physicians fluent in seven languages Inbound telephony capabilities include a Siemens 9006 ACD with the capacity to handle 30M inbound calls per day into dedicated T1 lines

3 Emergencies If you are on your trip and have an emergency, please contact our 24/7 the call center at 800-407-7307 (toll free from the U.S. or Canada) or 603-898-9159 (call collect from anywhere in the world). You can also email us for emergencies at

4 Worldwide Medical Assistance World Wide Medical Information Hospital & Physician Referral Round the Clock Medical Monitoring Payment Guarantee of Medical Expenses Dispatch of Physician or Specialist Emergency Medical Transportation Assistance (Evacuation/ Repatriation) Return of Deceased Remains

5 Nurse Help Line Staffed by Registered Nurses 24 Hour Medical Help Line Assess Patients Symptoms Identify Urgency of Situation Recommend Plan of Care Educate Customers Regarding Physicians Diagnosis 1200 Pre-recorded Health Related Topics Prescription Drug Information

6 Travel Assistance 24 Hour Emergency Travel Arrangements Lost Luggage Locating Assistance Emergency Travel Funds Credit Card/ Travelers Checks/ Airline Ticket Replacement Prescription Replacement or Renewal Assistance Lost Eye Glass Replacement Assistance World Wide Legal Referral Nationwide Bail Bonds Referrals Return of Automobile Assistance Message Relay

7 Security Services On Call Security Online/Country updates Global threat monitoring On Call Security Plus Electronic traveler tracking Political evacuation Crisis management Secure transportation Disaster/Crisis Management Preparedness plan/pandemic plan On site plan “Go Team”

8 Security Services 1) Real-time Security Intelligence In the event a Member feels threatened by political unrest, social instability, weather conditions, or health or environmental hazards, ON CALL will provide Member with the latest authoritative information and guidance for over 180 countries and select cities. ON CALL’s global intelligence database is continuously updated and includes destination intelligence from over 5,000 worldwide sources. 2) Senior Operations and Executives of Travel Organizations Will be enrolled in an email communications whereby they will receive timely updates on events that occur around the world. Including weather, political and other major news stories that may effect travel.

9 Political Evacuation ACCESS POLITICAL EVACUATION SERVICES In the event of a threatening situation, On Call provides assistance in making evacuation arrangements including: – Flight arrangements – Securing visas – Logistical arrangements such as ground transportation and housing In more complex situations, ON CALL will assist traveler in making arrangements with providers of specialized security services.

10 Political Evacuation Insured Benefit for Political Evacuation Based upon conditions travelers will be moved to a safe location No cost to travelers - all expenses

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