1. Kirsty Taylor, Operations Manager Glasgow The Work Programme

2. About Ingeus –Ingeus is funded by the Government to help long-term unemployed people find lasting work. –Since 2002, we have helped place over 90,000 people into suitable work in the UK. –We are the largest provider of the Work Programme, the Government’s flagship initiative to reduce long-term unemployment. –We have been working in Scotland since 2007 –We work with an extensive network of local and specialist partner organisations from the third, private and public sectors.

3. Scotland Aberdeen Fraserburgh Dundee Arbroath Dumfries Stranraer Edinburgh Mussleburgh Livingston Falkirk Stirling Glasgow Cumbernauld Dumbarton Stornoway Inverness Invergordon Elgin Kilmarnock Irvine Ayr Kirkwall Kirkcaldy Dunfermline Motherwell Hamilton Paisley Greenock Campbeltown Oban Perth Fort William Wick Galashiels Lerwick IngeusSubcontractor Where we deliver

4. What is the Work Programme? Flagship DWP Programme to support longer term unemployed people claiming JSA and ESA Delivered in Scotland by Ingeus and Working Links Structure designed to produce sustainable outcomes in a way never before attempted on this scale

5. The Work Programme: a brief recap Most ambitious project ever done in UK welfare to work Five year contracts with two years of follow-up support Market share – initially equal but will shift towards better performers after 18 months Key changes for Ingeus & our partners ‘Black box’ approach to delivery – we designed our model (Every Day Counts) and are responsible for ourselves & our supply chain delivering it We need to support a wider range of clients than on previous contracts Greater focus on sustainability for our clients and higher performance Focus is on long-term outcomes for clients – payments mainly based on keeping clients in work, rather than on job starts

6. The Work Programme client groups Time for referralJob Outcome timingMax duration of sustained payments Referral type JSA Groups 18-24From 9 months26 weeks52 weeksMandatory 25+From 12 months26 weeks52 weeksMandatory JSA Ex IBFrom 3 months13 weeks78 weeksMandatory JSA Seriously disadvantaged From 3 months13 weeks78 weeksMandatory/ Voluntary ESA Groups ESA Volunteers (all groups)In support group – any time after WCA 13 weeks78 weeksVoluntary ESA FlowFFW with 3-6 month prognosis 13 weeks78 weeksMandatory ESA Ex IB “13 weeks104 weeksMandatory From March 2012 the Work Programme also provides Day 1 support for all prison leavers claiming JSA

7. Payment Model Structure

8. Careers Academy Stage 1: Insight (weeks 1 to 4) Stage 2: Intensive Support (weeks 5 to 16) Stage 3: Skills Plus (weeks 17 to 52) Stage 4: Breakthrough (weeks 53 to 104) Job Start In Work Advisor Support Rapid Response Team Specialist Support Career Developm ent Online Support Health & Wellbeing ACE Network Employer Services Insight Personal Routeways Steps to Work Peer to Peer Support, Facilitated Job Search, Digital and Community Based Support Boost Steps to Work Vocational Routeways Engage 1 Steps to Work Engage 2Enterprise ESA Customers Ingeus Works JSA Customers JCP Referrals

9. Our approach with ex-offenders Clients move through delivery model according to individual needs and circumstances, not boxed into a group by their past Advisors can draw on specialist support as appropriate according to need ACE Network includes NACRO, Apex, Phoenix Futures and other organisations alongside our employability support and our internal health and well being services Close partnership working with JCP and local CJAs

10. Many clients move area quickly on release or are difficult to contact. Solution is strong and clear communication between stakeholders Capturing and harnessing the drive for a better life in that initial period Partnership is key – all stakeholders communicating the same message has a massive impact Day 1 Mandation Lessons from the first 6 months

11. Good News so far

12. Tony’s Story Following his release from Polmont Young Offenders Institute, Tony was finding it difficult to get back into paid employment. He was referred onto the Work Programme and was also receiving support from the local branch of Action For Children who strive to prepare young offenders for a return to the workplace. Through attending individual appointments, facilitator run workshops and interviews with the local Employer Partnership Co-ordinators at Ingeus, Tony found his confidence improving and the increase in his activity levels resulted in him achieving interview. Ultimately he was successful in achieving a position with a local car valeting company, who have been impressed with Tony’s application and desire to improve his lifestyle. Although he is now back in employment, Tony keeps in regular contact with both Ingeus and his local Action For Children office to receive both advice and support as he embarks on a new chapter in his journey. Space for text / graphs / illustrations / quotes etc.