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Emergency Planning Lisa Zimmaro AVP Risk Management and Treasury & Denise Connerty AVP for International Affairs Temple University
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What Are the Risks Health & Safety Medical Emergency Psychiatric Emergency Crime: Victims/Perpetrators Fire/Facility Disaster Sexual Assault Public Health Emergency Weather System Kidnapping/Missing Person Political Unrest/Riots Terrorism Natural Disaster Operational Legal Compliance/Regulatory Export Controls Clery Reporting Business/Financial Reputational Loss Control Insurance Coverage 1
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The Traveler The Program Leader (if any) Resident Director Study Abroad Office Risk Management The Partner School/Program(if any) Core group The University Response Team Case-By-Case Larger Group University Communications Planning Ahead: Who is Involved 2
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Emergency Planning: A Strategic Approach Prepare Training and education Risk Control Regional risk assessment Programmatic risk assessment Policies & protocols Respond Travel tracking Response plan/ committee Emergency assistance provider Recover Ongoing care Academic support Regroup Debrief Lessons learned Create case studies for analysis and incorporation and refinement of plan 3
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Pre-Departure Orientation/Training/Information Medical Standard of Care Safety & Security University Resources (e.g. insurance information, visas, vaccinations, etc.) Emergency Procedures On-Site Orientation Program Leader Training Expectations of Role Responding to Emergencies Health & Safety: Prepare 4
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Regional Risk Assessment (i.e. “Scanning & Monitoring”) Monitor world events U.S. Department of State guidance Non-U.S. government guidance Private security analysts, regional risk ratings Programmatic Risk Assessment Facilities/housing Medical Emergency response capability Policies & Protocols Travel restrictions Required trainings Liability forms Health & Safety: Risk Control 5
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Do you know where travelers are? Can you reach them? Can they reach you? (24/7) Who is the response team on the ground? Partner School Emergency Assistance Provider (e.g. ISOS, Medex, etc.) Who is the response team at the university? Core group vs. Case-By-Case bigger group Health & Safety: Respond 7
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Ongoing Care Medical Assistance Emotional Support Evacuation/ Repatriation Supporting Parents/Classmates Academic Impact Financial Assistance Health & Safety: Recover 8
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Debrief Lessons learned Create case studies for analysis and incorporation of plan Health & Safety: Regroup 8
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Some of your domestic insurance policies may cover the cost of a crisis management team and costs associated with response. Hire a social media consultancy firm or public relations firm if crisis is extreme or catastrophic. Social media is proactive not reactive Contribute to social media conversation- have an official source Information is centralized Watch what others are saying Consistent updates Tell how crisis will be handled Reduce panic Crisis Management Tips 9
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Ensure travelers are well-informed Leverage expertise and resources at your university Work closely with program leaders/resident directors and partner schools Have a response plan Have a response team In Summary 10
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Questions 11
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