1. Welcome to TH299 Associate Capstone in Global Travel and Hospitality Management

2. Instructor Information: Sandy DeVore MBA Email: sdevore@kaplan.edusdevore@kaplan.edu (Subject line: TH299 then your subject information) AIM: sandydevore09 Office Hours: Tuesday’s 11 AM – 1 PM EST Wednesday’s 2 PM – 4 PM EST

3. Course Material: Textbooks Title: Travel Career Development, 8 th ed. Text and Workbook, 8 th ed. Authors: P. J. Gagnon & S. M. Houser Title: Managing Front Office Operations, 8 th ed. Authors: M.L. Kasavana & R.M. Brooks Various Online Websites

4. SEMINAR INFORMATION:  Seminars will be held using the KHE Seminar tool  Seminars will be held using the KHE Seminar tool  Seminars are held on Thursday’s, 8 PM EST 8 PM EST Seminar Dates: Unit 1 – August 25 Unit 5 – September 22 Unit 8 – October 13

5. Let’s talk about your computers~ “Plan B” What are your options if you can’t access the course, discussion board or the seminar from your own computer? The unit week continues, even if you don’t!

6. Coffee Shops Libraries Friends Family Work

7. SYLLABUS SYLLABUS The syllabus is “the bible” of the class. The syllabus covers Kaplan’s policies and expectations. Be sure to read it thoroughly.

8.  Discussion Board  Grading Rubrics  Paper Submissions: APA  Extenuating Circumstances

9. Syllabus: Discussion Board 1 st Post: Saturday Each Unit Must post on 3 different days Must respond to at least 2 classmates Exchange ideas on topic Get feedback, give quality feedback Use at least one resource once a week Have fun! Quality (40%), Participation Guidelines (30%), Clarity and Organization (20%), Professional & Netiquette (10%)

10. American Psychological Association (APA) : Types of References: Online Information: Purdue Online Writing Lab. (n.d.) Title page. Retrieved from http://owl.english.purdue.edu/owl/resource/56 0/01/ http://owl.english.purdue.edu/owl/resource/56 0/01/ Book Information: Gagnon, P.J. & Houser, S.M. (2005). Travel Career Development 8 th ed. Canada: The Travel Institute. (This is only two of many you may use, please consult Kaplan’s Writing Center or email me if you have questions.) Title Page Purdue Online Writing Lab. (n.d.).Title page. Retrieved from http://owl.english.purdue.edu/owl/resource/560/01/

11. Let’s Review: Deadlines: All units close midnight EST on Tuesdays. Discussion threads close at that time and cannot be handed in late All unit assignments are also due at that time Kaplan Late policy: Without Extenuating Circumstances: Up to one week (1-7 calendar days) late 20% deduction in points After one week (8-14 calendar days) late 30% deduction in points After two weeks (15 calendar days) no submission is accepted

12. Course Objectives:  Industry Communication  Data Application  Critical Thinking  Ethical Decision Making  Industry Competencies  Travel Agent Proficiencies – TAP  Diverse Markets  Legal Applications

13. Week 1 To Do List  Read Course Syllabus  Announcements Weekly  Complete Discussion: 20 points  Complete Assignment #1: 30 points  Read about Final Project  Seminar

14. Course Content Unit 6: Diverse Markets Unit 7: Legal Applications Unit 8: Industry Competencies Unit 9: Travel Agent Proficiencies Unit 10: Reflection Unit 1: Beginnings & Management Theory Unit 2: Industry Communications Unit 3: Data Application Unit 4: Critical Thinking Unit 5: Ethical Decision Making

15. Basic Industry Communication:  Communication Modes  Communicating Message  Communication Process

16. Maslow’s Hierarchy of Needs Actualization Esteem Social / Belonging Safety / Security Physiological

17. Modes of Transportation  Air - Plane, Helicopter, Balloon  Rail  Cruise Ship - Sometimes freighters!  Car rental  Motor Coach  Taxi’s & Limo’s  Horse & Carriage rides!

18. Questions? Comments?

19. Best of luck, HAVE FUN!!!

20. Next Seminar Unit 5 See you there!