1. Operation & Management of Urban Railway in Seoul Metro

2. Urban Railway in Korea 6 cities & metropolitan area DaejeonGwangj u IncheonDaeguSeoul Metro SMRTKorailBusan 29 (0.8%) 16 (0.4%) 73 (2.0%) 110 (3.0%) 1,447 (39.3%) 847 (23.0%) 906 (24.5%) 257 (7.0%) Urban railways in operation No. of Passengers in 2008 (unit: million) No. of Passengers in 2008 (unit: million) Seoul Incheon Daejeon Daegu Busan Gwangju North Korea South Korea ClassTotal Length820.1km Station651 Staff27,924 Sales (KRW bil) 2403 SeoulMetro 134.9 117 9,150 935 Seoul SMRT 152 148 6,650 514 Busan 95.8 92 3,480 214 Daegu 53.9 56 2,064 76 Incheon 22.9 23 1,143 55 Gwangju 20.5 20 577 11 Daejeon 20.5 22 669 24 Korail Greater Seoul 294.1 148 3,638 517 Seoul Line9 25.5 25 553 57 *operators : 9 -3,685 mil.

3. Urban railways under construction — 14 lines, 207.4 km Heavy rail : 5 lines 73.6km (Line 9 extension, Sinbundang, Bundang, Air Rail extension, SM Line 3 extension) Light rail : 8 lines 129km (Seoul 1, Incheon 2, Busan 2, Gyeonggi 2, Daegu 1) GRT : 1 line 4.8km (Seoul) — 21 lines, 398.8 km Deep tunnel express line for metropolitan area(GTX) : 3 lines 145.5km(Seoul – Greater Seoul Metropolitan area) Heavy rail : 2 line 33.3km (Metropolitan area, Seoul) Light rail : 16 lines 220km (Seoul 7, Busan 1, Gyeonggi 4, Others 4) Light rail : 54 lines 352km (local self governing bodies in Korea) Urban railways confirmed plan Urban railways under review

4. Highly populated major cities and metropolitan area are eagerly to construct urban railway system System reform, reinforcement of financial assistance, related R&D in order to construct railway and subway by the national government Investment amount for railway construction out of transportation infrastructure raised up to 50% by order of Green Growth Committee which is attached to Presidential Office (it was focused on road construction so far) Active studies focused on railway and subway as a way of R&D and industry-academy cooperation study National government is responsible for constructing high speed rail and national railway network while local government for urban railway Light rail transit is more preferable to heavy rail for urban railways; construct with driverless automated system Within the city area should be construct with underground Construction strategy and trend of Korea Korea's construction and technology level on railway and subway Constructed high speed rail, rail and driverless urban transit through its own technology 100% problem solving by its own technology in all fields such as design, construction, electricity, signal, telecommunication, electronics, rolling stock manufacturing. Shortened construction period by the concentrated construction technology Construction prices are relatively low

5. 04_ Subway 34.7% Bus 27.6% Cars 26.3% Taxi 11.4% Transportation status of Seoul Area : 605.27 ㎢ (Metropolitan 11,745 ㎢ ) Resident population : 10.5 mil. (Metropolitan 24.7 mil.) Transportation population : 31.2 mil. (Metropolitan 51.5 mil.) Transportation Urban railway : 9 lines, 313.9km 290 stations Bus : 390 lines 7,748 buses taxi : 72,377 Cars etc. : 2.93mil. Transport share by transportation Urban Railway in Seoul

6. 05_ Public transportation system Integrated transfer system for urban railway/ bus (one time payment for fare and transfer) Fare system : Same amount for basic section and distance-based system for excess section Payment : Boarding by credit card only (unmanned ticketing office) Fare : Basic (10km) 900 won, 100 won every 5km Urban railways under construction — 7 lines, 89.09km Heavy Rail : 5 Line 73.6km (Line 9 extension, Sinbundang, Bundang, Air Rail extension, SM’s Line 3 extension) Light Rail : 1 Line 10.72km GRT : 1 Line 4.77km Urban railways confirmed plan Heavy Rail : 1 line 10.2 km Light Rail : 6 lines 60.7km — 7 lines, 70.9 km

7. 06_ Gyeongwon Line 3 7 2 4 8 6 9 5 Ilsan Line Gyeongin Line Gyeongbu Line Ansan Line Gwacheon Line Bundang Sinbundang Air Rail In operation Under construction Planning GTX Line 9 extension Railway network

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9. 08_ Necessity and importance in constructing urban railway Necessary means for mass and fast transportation in accordance as city becomes populated and functionalized Role of public transportation in growth of Seoul City Bus was the major transportation until 1990; after 1990 subway becomes major Subway stands for the city's competitiveness and the key to the citizens' living quality Subway system needs to be expanded in terms of transportation efficiency, safety, economy, and environment Driving force of green growth Urban railway construction should be focused both within the city area and inter-city connection where the density is high in population and diversified function Strategic assistance needed for urban railway construction by national government Necessity & Importance

10. 09_ Building up urban railway system with long-term city plan and public transportation development strategy taken into account of metropolitan development scheme Consider more from Mid-long term plan of city's transportation network development than short term transportation demand Focused on urban railway and consider linking with bus Ride & Ride System, construction of major public transportation transfer center for major points Short-distance transportation : Taken into account for transferring with various transportation modes such as small bus, taxi, bicycle Park & Ride center should be built alongside the city's border in order to prevent cars from entering into city's center The lines of urban railway should be built straight (if possible) such as from north to south, from east to west, so as to reduce traveling time and to raise transportation efficiency The area with high transportation demand and long-distance should be constructed with bypass so as to separate into two lines such as for express line and for normal speed line Though there needs more cost in the first phase, necessary facilities and installations should be built during construction stage because when the facilities renewed after construction, it would take more cost and prevent inconvenience to passengers ex) Station dimension, air conditioning facilities, ventilation facilities, PSD, restroom, elevators, escalators, etc. Things to be considered when constructing urban railway system

11. 010_ Minimizing walking distance and efficient passengers treatment should be taken into account when constructing transfer station through designing with multi level Main considerations in construction of station Station should be built with much space for future needs : the space can be used temporarily for various purposes such as commercial use until passenger increase Linking station exit with nearby big building Those stations with lots of people & commercial area should be developed with huge underground commercial arcade in construction phase Things to be considered after construction to minimize the maintenance cost Driverless train operation system, automation of various facilities and installations Track renewal from ballast bed to concrete, centralized station booth, automated ticketing system(card only) Building up information system in station : Information about transfer, train operation, station neighborhood map, etc. Profit maximization in other businesses (outside of fare income) : Building up commercial arcade, profit from advertisement, etc. At the stage of design and construction, consulting needs to done from the subway corporation with lots of experience in order not to have problems

12. 011_ Bus route needs to be changed in order to maximize the whole city's transportation efficiency : setting up complementary network system Regardless of the owner of railways, subways, buses; it needs to be integrated into one fare system : easy transfer, one time fare, discount for transfer Necessary to build public transportation integration management center : Same fare card and automatic settlement system Effort on maximizing the life of facility and installation in urban railway, proper time renewal investment for obsolescent facilities and installations Minimizing direct management and outsourcing, mechanization and building up scientific system for checking and inspection. Multi-player is needed in various fields Sustainable and efficient co-operation between union and management is critical because there is a big problem when strike happens If the company starts with public enterprise a lot of problem occurred such as strong labor union, more employees & higher salary required by union, possible to be degraded productivity, service level Things to be considered in the stage of operation

13. 012_ About Seoul Metro  134.9km / 117sta.  2,104 cars (215 train-sets)  05:30 ~ next day 01:00 (19hrs 30min.) ※ Sat/Sun/Holidays until 24:00  KRW 7,500bil. 4 million (weekdays 4.5 mil.) Service Operationhour Dailypassengers Capital Records Accumulated passengers : 30 billion (’07.May) 1974. 8 Opened 7.8km of Line 1 linking Seoul Station and Cheongnyangni 1984. 5 Opened all sections on Line 2 (Circulation Line 54.2km) 1985. 10 Opened all sections on Lines 3 - 4 Overview ※ Line 3 extension (2010. Mar.) Accumulated operation length : 500mil. km(’08.June) Employees : 9,150 Staff

14. 013_ Daily passengers per station : 33,789 (Busiest station Sindorim : 500,000) Crowdedness in car (RH) : Ave. 166% (Line 2 : 200%) Daily passengers of Line 2 : 2 million (World’s largest for a single line) E/L, E/S facilities : 5.3 per station Restrooms in stations : 267 (Ave. 2.3 places per station) Tunnel type : Box 79%, Tunnel 21% Trackbed : Ballasted 63.6%, Concrete 36.4% Operational features of facilities & installations

15. 014_ Seoul Metro SMRTBusanDaeguIncheon 73.6 23.7 2.7 26.1 50.6 23.3 29.4 32.8 37.8 19.1 22.4 58.5 44.8 17.5 37.7 24.2 28.3 47.5 Gwangju 100% Debt Local Gov. Central Gov. — 74% financed by debts Subsidy Labor expenses 585 Ordinary 218 Power 60 Depreciation Expenses 144 Expenses for Interests 11 Transportation revenue 736 Subsidiary business revenue 134 Deficit 148 Transportation cost 1018 won Average revenue 870 won Management conditions Fare Structure (’08)

16. 015_ Seoul Metro is the initial subway of Korea, so there was insufficient subsidy from central and local government The subsidy from : Central government 2.7%, Seoul City 23.9% ->73.4% of total construction amount drew from debt -> enormous burden in operation * Current subsidy for construction : 40~60% from central government (remaining amount from local government) * Construction with BTO : 40% from central & local government, remaining amount by private company Decision of fare : Decided by the local government -> hard to raise fare because the mayor is elected by election Burden from regulation and strategy Free ticket for the elderly by regulation No indemnity from central government for the free ticket : SM's loss in 2008 - KRW 135 billion won Loss for transfer discount No indemnity from Seoul City Government : SM's loss in 2008 - KRW 127 billion won Total loss in 2008 - KRW 263 billion won : 1.83 times of 143 billion won which is operation loss of Seoul Metro National government's assistance on construction and operation

17. 016_ Construction and commencement of the first subway in Korea Experience for both construction and operation Carries passengers up to 40% of nationwide urban railway Operates 10cars per train-set (platform length 200m) – capacity per train-set during peak time : 3200persons (Line 2) Systematic & efficient transferring system – subway / bus Clean, safe, comfortable transportation service, culture & information venue Specialist (Licensed) : 3,705staff (Professional engineer, Engineer 3287, LRT specialists 123, Project Manager 107, Systems Engineer 188, etc.) Patent right holding (urban railway related) : 157 cases Currently participating projects and utilizing know-how & technology from the accumulated experience of urban railway construction and operation LRT O&M Consulting : 2 projects (Uijeongbu LRT, Busan-Gimhae LRT) LRT PM & S/E : 1 project (Gimpo LRT) Deep tunnel express line – engineering consulting : 3 lines (metropolitan area) LRT O&M : Designated as an operator for 2 lines (in preparation) Rail bike construction : 1 project (Samcheok City) *Overseas Railway Construction: India Hyderabad Metro (Bid Participation), Nigeria Lagos Red Line (in negotiation for participation of construction), Vietnam Hanoi Line 5,BTO(reviewing feasibility) Strengths of Seoul Metro

18. 017_ Not sufficient facilities -> Dimension of station & platform, air-conditioning for platform & train, gate capacity, elevators, escalators, restroom, ventilation facilities Not enough consideration for facilities' efficiency -> Long transfer pathway (too much walk), decentralized ticketing booth, ballast-bed track Not enough consideration for growing passenger -> Some stations and trains are too crowd, capacity shortage for in & out between main line and car depot Constructed normal speed line only - low transportation efficiency in peak time Not enough consideration for other business : Profit from commercial booth, advertisement 100% direct management when commencement - too much operation cost Not enough consideration for rise of strong labor union - obstruction for public duty due to continuous strikes Lesson from our past experience —Problems caused by not taking into consideration efficiency through initial construction and operation

19. 018_ Major innovation cases of Seoul Metro Improve busiest station structure ― 17 station(1 station under construction, 3 stations in the process of designing) Upgraded system for the busiest line (Line 2) ― ATS/ATC → ATO (commenced in 2002, scheduled to be completed in 2010) Air conditioning ― 58 stations completed out of 97 total Expand rolling stock capacity ― 31,500KCal/car → 42,000 ~ 45,000 Kcal/car PSD installation for all stations ― commenced in 2006, completed in the end of 2009 Install more E/L, E/S ― not installed at the time of construction → currently 5.3 per station Install more toilets ― every 100,000 passengers daily : 32.3 toilets(’97) → 52.2 toilets(’09) → 65.5 toilets(’13) Improvement of track (ballast → slab) ― An yearly average of 6~7km, currently 24% completed Station remodeling project with special design ― 5 stations to be remodeled; more stations remodeled by the year Enhanced facilities

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21. 020_ Mitigate traffic congestion (Line 2, Line 4) — Add empty cars to interim stations, Placing a Cutman at platform In case of Line 2 : reduced from 213% → 200% in RH Ease gate congestion ― Developed & installed Slim Gate Make gates slim : 30cm → 10cm Gate processing speed : 30 persons → 60 persons (per minute) Suicide protection : PSD installation for all stations (completed in 2009) Improve underground air quality More ventilation facilities, upgraded ventilation facilities(3-layer filter mounted), more frequent filter cleaning (once a month → once a week) Artificial intelligence air quality control system under construction (completed in 2012) ※ Minute dust in underground stations : 112.5 ㎛ / ㎥ (’07) → 95.2 ㎛ / ㎥ (’08) → 87.3 ㎛ / ㎥ (’09) Decreased train failure (more than 10 minutes delay) : 13(’06) → 8(’07) → 5(’08) → 2(’09) Service Innovation

22. 021_ Improve convenient facilities Install more lifting facilities : currently 5.3 per station → 9.8 in 2016 Movable safety step board at curved platforms : completed for 68 stations Designated seats for the mobility challenged : 12 seats per car → 26 seats Installed lower hand grip : 170cm → 160cm(36 low grips per car) Install more restrooms for the physically challenged, and separate restrooms into men/women for physically challenged : 69 added until 2013(21 added in 2009) Provided nursing room for breast feeding in major stations : 25 stations Protect & care for our passengers

23. 022_ One-stop care service for the physically challenged Care and guidance by SM staff when requested Entrance → Platform → Exit ※ 205,000 times in 2008(558 times per day) Operate volunteer team for the mobility challenged : 1,380 staff Provide man-to-man service such as assistance & rehabilitation Voluntary work done nearby station companies & churches

24. 023_ Work standardization and work manual publication work standardization : 1585 detaile work scope analyses and business process management (apply Best-Practice) Build up and operate 160 manuals in 11 categories Rolling stock inspection, track, electricity, communication, signal, electronics, station facilities, etc... Modernization in inspection and maintenance works Life cycle management : operating computerized history management system of facilities Accident zero, Prolong the life of facilities around 10% Introducing and operating state-of-the-art machines of track and catenary inspection and rail polishing : maximization of accuracy and effectiveness Currently building USN system : ensuring remote inspection and management Reinforcement in work specialization, connection and integration related to maintenance Strengthening special training for the staff's field (case-oriented education), increasing inter-occupational & crossover training programs Reorganization transforming occupationally decentralized work-site organization into integrated one and work- reallocation Dispatching and operating small groups in major spots, ensuring promptly demobilization in case of emergency Maintenance optimization

25. 024_ Unmanned ticket booth for all stations and sections - Applied in July 24, 2009 (Seoul & Metropolitan area) No more magnetic paper ticket used, tag card only(transport card, credit card) Automatic card recharger 206, automatic ticket vending machine(single use) 584, unmanned fare adjuster 324 Transforming ticket-selling staff in booth to customer satisfaction and safety assistant working outside ERP system - Aug. 1. 2009 Real time management information -> Performance monitoring, early alarming for risks Reduction in various lead time through integrated financial management (settlement 60 days -> 5 days, major project completion report 20days->3days, real time budget and HR management ) Integration of divided manual ->Yearly buget saving : KRW 32.7 bil., 124 persons (additional labor cut expected) System innovations

26. 025_ Transformation on the basic training direction – since 2007 Operates all-year education system : mandatory 87 hours per year per staff(’09) -> more than 100 mandatory hours from 2010 Practical & specialized training : Various customized training programs Changed from trainer-oriented to trainee-oriented Major education programs and systems Established in-house academy(’07) : 5 courses : 153 staff PM(Project Management, PE(Professional Engineer), QM(Quality Management, S/E(Systems Engineering) Set up E-learning system(’08) : 239 contents, 18991 staff in 2008(on an yearly basis) Industry-Academy cooperation program : Partnership with 12 universities and private educational institutes (2167 staff) 15 courses such as LRT specialist course, Real estate developer course, PSD maintenance, etc. In-service training for long-term in university : University of Kentucky, Seoul National University, University of Seoul(79 staff) Study & training in private companies (3~7 months) : Partnership with 7 private companies including LG Dacom (11 staff) Selected as a training institution for issuing EMU driver’s license (’07.8) : 121 staff acquired the license at the moment (except out-trainee) Human resources management

27. 026_ 22.522.925.4 38 68.3% 72.7% 85.8% 88.6% 35 억 39 억 67 억 93 억 2006200720082009 2006200720082009 교육훈련 만족도 22.522.925.4 38 68.3% 72.7% 85.8% 88.6% 교육훈련투자비 35 억원 39 억원 67 억원 93 억원 22.522.925.4 38 68.3% 72.7% 85.8% 88.6% 4.1 bil.won Education satisfaction Investment for Education 6.9 bil.won 12.3 bil.won 16.4 bil.won

28. 027_ Venue for Culture & Information Culture & information venue Performance & exhibitions within stations Complimentary event for movies & musicals Cultural program where customers participate Station area cultural performances with universities IP Telephony Service Video Information System FM, DMB Service Metro Artistic Competition WiBro (wireless internet) service In station & tunnel

29. 028_ Operate year-round cultural program Performances & exhibitions within stations : 2,250 in 2008, 2,430 times until Oct. 2009 Various programs : Performances, exhibitions, gag, magic & fashion show Designate performance team : Select and fund 60 teams through auditions (assist cost) Operate themed and planning program Themed performances around stations : 24 times in 2008, 23 times until Oct.’09 Interactive program where customers participate : Singing competition, fashion show, art gallery Free preview such as movies and musicals : 9 times, 9000persons in 2008, 86 times, 53920 persons in 2009 University cultural events at nearby stations : 13 universities participated, held at subway station

30. 029_ Information providing businesses Listening to FM radio, watching DMB TV, internet service WiBro in all stations and cars Provide news and train information through passenger information system at station and trains IP Telephony System ― 913, completed in March 2010 Total traffic information : train operation information, exit number, and various convenient facilities, etc. Complex living information : Station area information using GIS, living information, mobile ticketing, etc. IT telecom service : Video telecommunication, internet, mobile contents downloading, other OA services

31. 030_ Reorganization — Efficiency (Integration, light, flexible, and customer-oriented structure) Larger team system, integration for similar departments, work type & field integration Work reallocation : Spin-off for 6 works (light maintenance to rolling stocks, etc), Outsourcing for 7 works (communication facility repair, etc.) ※ Labor cut in ’08 ~ ’09 : 1,134 persons (10,284 → 9,150) Workforce innovation ― openness ·competition structure system improvement to performance and merit based system, open major positions to outside Service innovation ― specialized, emotionalizing operate 100 customer surprise programs, build up complex living stations and trains Management Innovation

32. 031_ Operates R&D Center ― Research and development in the areas of facilities, rolling stock and system Development cases for major technologies “B2S” track system - obtained international patent Track renewal system from ballasted track to slab track during train operation Slim Gate – received local patent Make conventional gates slim : 30cm → 10cm IP Telephony system – patent in review Domestic & international phone call, train & air ticket reservation, checking & reservation & payment for such as public service, art center and restaurant Using GIS system, providing transportation, IT complex living information, cutting edge multimedia communication system Installed 913 IP Telephony at all 117 stations and transfer passages(completed in march 2010) Development of new business ― station influence area development, depot complex development, commercial area development Participating domestic & overseas railway business – O&M consulting, PM(Project Management), SE(Systems Engineering), urban railway O&M management, etc. Technological & Financial Innovation

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34. 033_ Social Contribution Activities Seoul Metro Volunteer Group Organized and in operation Operation of Matching Grants - Welfare institution assistance with 1:1 ratio (staff : company) Accident insurance for volunteer work staff Partnerships with 5 volunteer specialist institutions including Korean Red Cross. Operating consulting committee including academy, specialist, and related institutions Rural area volunteer : 7 villages Adoption of volunteer mileage Incentive system to invigorate activity Presentation, awards and publication regarding excellent activity case Operating Special Volunteer Group (6,200 staff) Environment Protection Program : To protect 1 mountain · river · stream for every team Metro Arts Performance Team (60teams) : For those children and elderly who live in extreme poverty Technical Volunteer Group to spread habitat movement for low-income citizens

35. 034_ Activities with the physically challenged such as marathon, walk, and talk Teaching & invitation program for the financially challenged family children Help financially challenged neighbors (briquet delivery, food service, house remodeling) Relief & support activities at disaster area Love & Hope Sharing Programs Welfare center & Farm Assistance Help rehabilitation center for physically challenged ‘Metro Arts Club(60 teams)’ performed at many welfare centers Help mentally challenged collaboration house Assisted 7 rural (farming & fishing) villages with sisterhoods - Help work, purchase their products, etc.

36. 035_ 808 1,950 24,655 3,398 163 mil. 34,781 (1,159%) 8,305 (237%) 162,341 (295%) 6,774 (123%) 1474mil. (268%) 2008 2009 Target 2009 until Oct. 3,000 3,500 55,000 5,500 550mil. Volunteer work (number of work participated) Social contribution (hours) Matching grants (number of donating staff) Financial aid to welfare center (KRW) Volunteer work (number of staff participated)

37. 036_ First, biggest public enterprise union, Base of Korean Confederation Unions Because of its role, position, characteristics, they had to lead hard conflict Active participation for strong confrontation because no dismissal for public enterprise staff Defensive attitude toward strong union, stop-gap measure only when conflict No principle present in relationship, subway = strikeway image to the citizens Labor union Management Work & salary system reform - '88.6.17 (2.5 hours) ’88 Agreement Implementation & President withdrawal - '89.3.6 (sabotage: 4 days) ’88 Agreement implementation - '89.3.16 (7 days) National Union May Day conformity - '90.5.1(sabotage: 8 hours) Railway strike conformity - '94.6.24 (7 days) Against amendment of labor act(1 st ) - '96.12.28 (2 days) Against amendment of labor act(2 nd ) - '97.1.15 (2 days) ‘98 regarding salary - '98.6.11(10 hours) Korean Confederation conformity strike - '98.7.23 (2.5 hours) Korean Confederation conformity strike - '99.4.19 (8 days) Train Crew Team solitary strike - '00.4.7 (3.75 hours) 40 work hours per week - '04.7.21 (3 days) Labor-Management Relationship : Dispute, conflict → Win-win, collaboration Past 10 strikes, 2 sabotages, 27 dispute outbreaks (in 22 years)

38. 037_ Participating innovation declared by Union ('08.11.20) Joint Peace Declaration by Labor, Management, and Government ('09.02.09) Giving Management declared by Joint Labor-Management ('09.03.23) Participating innovation reaffirmed by Union ('09.05.19) 1234 Serving People Declaration by Labor, Management, Government ('09.9.28) 6 Participating innovation expressed in the Agreement (Reduce paid-leave for 6items etc.) End dispute & conflict culture of labor-management Begin to set up amicable relationship Executing social responsibility as a public enterprise through sharing Forming a new relationship for labor-management by serving citizens Performing public service Spreading advanced labor movement Ethical management Practicing social responsibility Change in Labor-Management Relationship 5 Customer first Performing social responsibility & pursuing public duty Prioritizing challenge, creation, cooperation New Vision Proclamation By Joint Labor-Management ('09.8.14)

39. 038_ Innovation Achievements Participation in Volunteer work : 4.3 times increased (’08.Dec: 1,950→’09.Jun: 8,305person) Volunteer work time : 21 times increased (’07: 3,090 → ’08: 24,655 → ’09. Oct: 162,341 hours) Financial aid with matching grant : 6734 staff participated More creative ideas proposed (244%) (’07: 8174→’08: 16901 →’09 Oct:19908) More study groups organized : 26 times increased (’07: 12 → ’08: 150 → ’09.Oct 311) Obtained intellectual property rights related with urban railway : 59 cases Personnelreduction Costreduction :compared with direct managementSocialContributionActivities InnovativeCustomerService CreativeActivityInvigoration ImprovedLabor-ManagementRelationship Innovation Achievements Innovation Achievements InnovativeOrganizationalCulture Reduced 1,134 staff (10284→9150, -11%) Spin-off : reducing 34~47% Outsourcing : reducing 25~75% Cost reduction : KRW 119 bil.(2008) Sick leave : reduced more than 95% Improved productivity up to 23% Reduced labor union membership - ’07.Feb 94.1% → ’09.Oct 90.3% Innovation co-participation declared by labor union Operation obstruction minimized nearly to zero Decreased customer’s dissatisfaction (-58%) Improved customer satisfaction(67.7→77.5)

40. 039_ ⑤ Granted ISO9001 Certification -’09.6, International Organization for Standardization - ’09.4, Metro Rail 2009 at London ⑨ Grand Prize for Admired Company - ’09.10, KMAC ① Sustainable Management - ’08.10, Ministry of Knowledge & Economy ② Management Innovation Grand Prize - ’08.5, Customer’s Forum & Joong Ang Daily ③ Excellent Service Quality of Korea - ’08.12, Ministry of Knowledge & Economy ④ Best Passenger Experience ⑥ LACP Vision Award (Golden) -’09.7, League of American Communications Professionals - ’09.8, Forbes Korea, Jung Ang Daily ⑦ Selected as a Global CEO in Korea - ’09.9, Ministry of Labor ⑧ Grand Prize for Labor Culture

41. 040_ Thank YouThank YouThank YouThank You

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