1. SCTT 2012 Vendor Information Session 15 February 2013 Paul Maher A/Manager Partnerships and Primary Health, Integrated Care Branch

2. What does Service Coordination mean to our consumers? Easy, visible ‘entry’ into the system Their full range of needs are identified as early as possible They are treated as a whole person Information about all services are up to date and readily available They don’t have to retell their story every-time they see a new service Their care is coordinated with reduced duplication They control who and what information is shared

3. Service Coordination – 12 years on 2000 2013 Varying levels of partnership Increasing integration Established cross government funded partnerships of health and human services Some locally agreed practice Agreed practice Statewide agreement for service coordination practice 350+ tools for screening, referral, care planning Standardised information A single suite of tools (SCTT, GPR) and associated resources Limited use of technology No secure electronic referrals Increased use of technology SCTT/GPR in 30+ applications Growing secure e-referrals HL7 capacity National Health Services Directory

5. Foundations for electronic referral Electronic referral Systems and infrastructure Software implementation of SCTT Statewide Health Services Directory Secure electronic messaging IT infrastructure Information standards Information model and data dictionary Service Coordination Tool Templates Changed practice Implementation of agreed best practice Interagency protocols developed Identification of best practice Implementation by: Software developers Department of Health Local implementation Developed by Department of Health Implementation by PCP member agencies

6. Electronic referral reporting 2010 - 2011 summary e-Referral typically uses SCTT and in some cases the VSRF (General practice referral) 173,800 referrals sent between services over 500 services were undertaking e-referral 914% increase in the number of e-referrals sent 2007-2010.

8. SCTT 2012 Revision Project Governance Structure 193 participants 5 State Govt Departments 19 Hospitals / Health Networks 13 Community Health Services 9 PCPs 12 Peak Bodies 21 NGOs 7 Local Governments 5 GPs 4 Consultants 3 Consumers 3 Universities

10. SCTT 2012 Revision Template Changes 5 new templates in response to recommendations from: Major & minor changes to existing templates in response from:  Housing and homelessness  Carers Victoria  Alcohol and Drugs  Family Violence  Ambulance Victoria  Academic sector  Community health  Aged Care  Disability  Palliative care  Aboriginal health  The sector

11. SCTT 2012 Revision Template Changes SCTT 2009SCTT 2012Comment Consumer Administered Single Page Screener of Health and Social Needs New template Telephone Administered Single Page Screener of Health and Social Needs New template Confidential Referral Cover SheetReferral Cover Sheet and Acknowledgement New format, major changes Consumer Consent to Share Information Consent to Share InformationMinor changes Consumer Information New items, change of format Summary and Referral Information Change to format, new content Need for Assistance Need for Assistance with Activities of Daily Living Minor changes and new items

13. SCTT 2012 Revision Template Changes (Cont) SCTT 2009SCTT 2012Comment Health BehavioursASSISTNew template Living and Caring ArrangementsAccommodation and SafetyNew template Health ConditionsHealth and Chronic ConditionsNew template PsychosocialSocial and Emotional WellbeingMinor changes Family and Social NetworkCare Relationship and Family and Social Network Profile New title, new format, Significant change Functional Assessment Summary No change Palliative Care Supplementary Information No change Care Coordination PlanShared Support PlanMajor changes Information ExchangeNew template Victorian Statewide Referral Form (VSRF GP Referral Changed title and minor content changes Ambulance Victoria Referral Form New template