1. 1 Lambeth Living Structure Charts June 2014 Keys: PERMANENT Capital Programme Funded posts (CDT) RESTRICTED Chief Executive’s Office (SMT & CE) = 15 Resources (RES) = 42 Total Posts: Housing Management (HSM) = 230 Capital Delivery Team (CDT) = 73 Property Services (PRS) = 87 160 Total = 447 HRE/Project - funded (HRP) = 19 Apprentices = 14 RESTRICTED VACANCYAGENCY/FTC HRE & PROJECT - funded (HRP) Recruited but not yet started in post

2. SMT001 Chief Executive Officer SMT002 Deputy Chief Executive and Director of Resources SMT004 Director of Property Services Chief Executive’s Office K005 Total Posts: = 10 SMT003 Director of Housing Services SMT005 Chair Lambeth Living Board 2 RESTRICTED CE001 Head of CEO Office CE005 Executive Support Officer & Building Manager CE004 Executive Support Officer CE003 Executive Support Officer CE002 Executive Support Officer (to be confirmed) CEO Total Posts: 15

3. 3 CE006 Head of Communications Chief Executive’s Office SMT001 Chief Executive Officer K023 CE009 –CE010 Communications Officer x2 COMMUNICATIONS CE007 - CE008 Senior Communications Officer x2 Total Posts: 5 CDT053 LHS Communications Manager RESTRICTED CDT064 LHS Communications Officer

4. 4 Resources Total Posts: 42 Resources RES001 Head of Performance and Planning K013 SMT002 Deputy Chief Executive & Director of Resources Total Posts: 5 PERFORMANCE & PLANNING RES005 Performance Improvement Officer RES002 Planning & Research Manager RES003 Performance Improvement Manager RES004 Programme Management Office Manager RESTRICTED

5. 55 RES006 Governance & Resident Engagement Manager K007 SMT002 Deputy Chief Executive & Director of Resources Total Posts: 4 GOVERNANCE AND RESIDENT ENGAGEMENT RES007 Resident Engagement Officer RES008 Resident Engagement Officer RES009 Resident Engagement Officer Resources

6. 6 RES010 Head of HR RES012 HR Business Partner RES014 HR Business Partner RES015 HR Officer RES013 HR Advisor RES011 Business Support Assistant RES016 Learning and Development Manager RES019 Head of IT RES023 Senior IT Business Partner RES025 Management Information Data Manager K010K009 Total Posts: 9 SMT002 Deputy Chief Executive & Director of Resources HUMAN RESOURCES IT RES024 IT Business Partner (Technical) RES022 IT Business Partner RES026 Data Officer RES017 Learning and Development Officer CDT054 HR Consultant Apprentices = 14 APP001 – APP014 Total Posts :8 CDT055 Project Officer (Employment & Advice) RESTRICTED HRP002 Opti time Project Business Analyst (x 0.25) IT Business Partner Opti time Project RES018 Employee Relations Officer FTC HRP001 IT Training Officer RES020 – RES021 IT Business Partner x2 CDT067 Northgate Project Manager CDT072 Northgate Technical Business Analyst (FTC)

7. RESTRICTED7 Resources RES027 Head of Finance RES028 Management Accounting Finance Manager RES033 Income & Capital Finance Manager RES036 Financial Accountant RES038 Payments Team Leader RES030 Finance Officer RES035 Financial Services Finance Manager RES029 Mgt Accountant Property Services RES031 Mgt Accountant Housing Management RES032 Finance Officer RES037 Finance Officer RES039 – RES041 Finance& Payments Officer x3 RES042 Trainee Accountant Accountant (On Hold) Total Posts: 15 SMT002 Deputy Chief Executive & Director of Resources FINANCE CDT056 Capital Accountant K011 Capital Accountant Income & Capital Finance Manager CDT073 Capital Accountant

8. RESTRICTED88 HSM221 Head of Service Improvement HSM227 – HSM229 Customer Response Officer x3 Housing Management SMT003 Director of Housing Services K022 HSM226 Customer Response Manager HSM222 Service Improvement Manager (Call Handling) SERVICE IMPROVEMENT HSM223 – HSM224 Service Improvement Officer (Call handling) x2 Total Posts: 10 HSM225 Service Improvement Officer RESTRICTED HRP003 CSM Programme Manager HRP005 – HRP006 Technical Business Analyst (CSM) x 2 HRP004 ICT Technical Resource HRP008 Business Architect Customer Response Assistant Housing Management Total Posts: 230 HRP007 Project Business Expert (CSM) HSM230 Customer Response Assistant x1 HRP020 Customer Response Assistant FTC x1

9. SMT003 Director of Housing Services HSM001 Area Housing Manager (North) HSM004 Area Customer Services Manager HSM022 Tenancy Enforcement Manager HSM015 Customer Service Manager HSM007 Area Voids Properties Manager HSM023 NASBO Officer HSM003 Business Support Officer HSM027 Estate Services Manager HSM024 – HSM026 Tenancy Enforcement Officer x3 HSM002 Executive Support Officer HSM021 Area Disrepair Officer HSM008 – HSM011 Customer Service Assistant x4 HSM016 – HSM020 Customer Service Officer x5 HSM036 – HSM040 Estate Services Assistant x5 Housing Management HSM029 – HSM035 Estate Housing Officer x7 HSM005 – HSM006 Resident Participation Officer x2 A015 HSM012 Principal Customer Service Officer - Reception HSM013 – HSM014 Customer Service Assistant x2 Total Posts: 47 NORTH AREA HSM028 Business Support Officer (Estate Services) x1 9 HSM208 – HSM210 Solutions Team – Customer Service Assistants x3 RESTRICTED Customer Service Assistant Customer Serv. Assistant HSM044 Resident Support Officer HSM041 Estate Services Administrator HSM043 Caretaking Supervisor HSM042 Area Caretaking Manager 2

10. 10 SMT003 Director of Housing Services HSM045 Area Housing Manager (Central) HSM048 Area Customer Services Manager HSM069 Tenancy Enforcement Manager HSM060 Customer Service Manager HSM051 Area Voids Properties Manager HSM046 Executive Support Officer HSM074 Estate Services Manager HSM047 Business Support Officer HSM066 – HSM067 Area Disrepair Officer x2 HSM052 – HSM056 Customer Service Assistant x5 HSM061 – HSM065 Customer Service Officer x5 Housing Management HSM049 – HSM050 Resident Participation Officer x2 A017 HSM057 Principal Customer Services Officer - Reception HSM058 – HSM059 Customer Service Assistant x2 HSM070 NASBO Officer HSM071 – HSM073 Tenancy Enforcement Officer x3 HSM075 – HSM082 Estate Housing Officer x8 HSM083 – HSM086 Estate Services Assistant x4 Total Posts: 48 CENTRAL AREA HSM068 Resident Participation Officer – Tulse Hill HRP009 Estate Pride Project Manager RESTRICTED HSM211 – HSM212 Solutions Team – Customer Service Assistants x2 HRP010 Estate Pride Project Officer HSM090 Resident Support Officer HSM089 Caretaking Supervisor Sc6 HSM088 Area Caretaking Manager HSM087 Estate Services Administrator

11. 11 SMT003 Director of Housing Services HSM112 Tenancy Enforcement Manager HSM105 Customer Service Manager HSM097 Area Voids Properties Manager HSM117 Estate Services Manager HSM110 – HSM111 Area Disrepair Officer x2 HSM098 – HSM101 Customer Service Assistant x4 HSM106 – HSM109 Customer Service Officer x4 Housing Management HSM102 Principal Customer Services Officer - Reception HSM103 – HSM104 Customer Service Assistant x2 HSM113 NASBO Officer HSM114 – HSM116 Tenancy Enforcement Officer x3 HSM118 – HSM125 Estate Housing Officer x8 HSM126 – HSM129 Estate Services Assistant x4 HSM091 Area Housing Manager (South) A019 HSM092 Executive Support Officer HSM093 Business Support Officer HSM094 Area Customer Services Manager HSM095 – HSM096 Resident Participation Officer x2 Total Posts: 47 SOUTH AREA HSM213 – HSM216 Solutions Team – Customer Service Assistants x4 RESTRICTED HSM133 Resident Support Officer HSM132 Caretaking Supervisor HSM131 Area Caretaking Manager HSM130 Estate Services Administrator Customer Service Assistant Tenancy Enforcement Officer Estate Housing Officer

12. 12 Housing Management HSM134 Head of Rent Collection HSM137 Area Income Team Manager (North) x1 HSM176 Housing Benefits Assessment & Liaison Officer HSM136 Principal Income Officer A100 CENTRAL INCOME TEAM SMT003 Director of Housing Services HSM146 Area Income Team Manager (Central) x1 HSM138 – HSM145 Income Officer x8 HSM135 Business Development Manager HSM147 – HSM154 Income Officer x8 HSM155 Area Income Team Manager (South) x1 HSM156 – HSM163 Income Officer x8 HSM164 Administrative Services Team Leader x1 HSM171 Parking & Garages Team Manager x1 HSM165 – HSM170 Income Assistant Scale 5 x6 HSM172 – HSM173 Garages Technical & Repairs Officer x2 HSM174 Parking Support Officer HSM175 Parking & Garages Officer Total Posts: 48 RESTRICTED Income Assistant HSM177 Welfare Reform Manager HRP018 Welfare Reform Team Centre 70 HRP011 Principal Income Officer (FTC) HSM178 – HSM181 Welfare Solutions Officers x4

13. 13 HSM182 Head of Home Ownership Services HSM183 Executive Support Officer Housing Management A102 HOME OWNERSHIP SERVICES SMT003 Director of Housing Services HSM184 Leasehold Resident Engagement Officer RESTRICTED HSM185 Leasehold Manager (Collections) HSM186 Team Leader (Collections) HSM187 – HSM192 Service Charge Coordinator x6 HSM193 – HSM196 Major Works Coordinator x4 HSM197 (Consultations) HSM198 Team Leader (Major Works) RES034 Income & SC Accountant HSM199 – HSM202 Major Works Charges Coordinator x4 CDT059 – CDT060 Major Works Charges Co-ordinator (Capital Works) x2 CDT065 MWC Co-ordinator (Capital Works) FTC CDT066 Leasehold Customer Service Asst. FTC HSM203 Customer Service Asst. HSM204 Calculation Team Leader HSM205 – HSM206 Service Charge Calculations Officer x2 HRP012 Service Charge Co-ordinator (URH) HSM207 Customer Service Asst. HRP019 Major Works Consultant CDT057 Major Works Charges Manager (Capital Works) See next page for Customer Service & Sales Team

14. 14 HSM182 Head of Home Ownership Services HSM208 Leasehold Manager (Customer Services & RTB) HSM210 – HSM212 Property Sales Officer x3 Housing Management A102 Total Posts: 39 HSM209 Team Leader (Customer Services & Sales) HOME OWNERSHIP SERVICES SMT003 Director of Housing Services HSM220 Leasehold Customer Service Assistant HSM214 – HSM216 Service Charge Coordinator x3 RESTRICTED HSM213 Property Sales Assistant HRP017 Property Sales Officer (FTC) HRP013 Technical Project Manager HRP016 Technical Business Analyst (0.7) HRP014 – HRP015 Major Works Project Officer x 2 HSM217 Legal Instructing Officer x1 HSM218 – HSM219 Customer Service Officer x2

15. Contract Management PRS049 Head of Repairs PRS003 Assistant Strategic Contract Manager PRS 006 Business Support Officer PRS004 Contract Management Officer PRS005 Contract Management Officer F011 SMT004 Director of Property Services Total Posts: 7 15 Property Services RESTRICTED Property Services Total Posts: 150.5 PRS002 Procurement Officer PRS050 Business Support Officer

16. 16 Property Services PRS008 Area Asset Manager (North) PRS010 Area Responsive Repairs Manager PRS012– PRS017 Neighbourhood Surveyor x6 PRS021 Area Asset Manager (Central) PRS034 Area Asset Manager (South PRS036 Area Responsive Repairs Manager PRS047 Business Support Officer PRS038 – PRS045 Neighbourhood Surveyor x8 PRS046 Technical Officer PRS023 Area Responsive Repairs Manager PRS025 – PRS030 Neighbourhood Surveyor x6 PRS019 Business support officer PRS020 Business Support Assistant PRS032 Business Support Officer PRS033 Business Support Officer PRS048 Business Support Assistant F008F009 F010 Director of Property Service s ASSET MANAGEMENT PRS037 Cost Manager/ Quantity Surveyor PRS024 Cost Manager/ Quantity Surveyor PRS011 Cost Manager/ Quantity Surveyor PRS031 Undergraduate Placement PRS018 Technical Officer PRS035 Business Support Officer PRS022 Business Support Officer PRS009 Business Support Officer Total Posts: 43 RESTRICTED (south) PRS049 Head of Repairs F011

17. Capital Delivery Team CDT001 Head of Programme Delivery F012 SMT004 Director of Property Services CDT005 – CDT006 Cost Manager/ Quantity Surveyor x2 CDT008 Occupational Therapist CDT014 – CDT017 Stock Condition Surveyor x4 CDT012 – CDT013 Data Input Officer x2 CDT003 Executive Support Officer Total Posts : 69 CDT009 Investment Planning & Programme Manager CDT010 – CDT011 Asset Strategy Officer x2 17 Property Services CDT007 Project Manager ECO) RESTRICTED CDT052 Capital Programme Manager CDT004 Project Coordinator PRS007 Landscape Architect Programme Manager

18. RESTRICTED Capital Delivery Team CDT001 Head of Programme Delivery F012 SMT004 Director of Property Services CDT025 Business Support Officer CDT029 Senior Project Manager (Central) CDT019 – CDT021 Project Manager (Northx3 CDT022 – CDT024 Project Officer x3 CDT049 – CDT051 Customer Liaison Officer x3 CDT042 – CDT044 Project Manager (South) x3 CDT030 – CDT032 Project Manager (Central) x3 CDT041 Senior Project Manager (South) CDT018 Senior Project Manager (North) CDT033 – CDT035 Project Officer x3 CDT045 – CDT047 Project Officer x3 CDT026 – CDT028 Customer Liaison Officer x3 CDT037 – CDT040 Customer Liaison Officer x4 CDT036 Business Support Officer CDT048 Business Support Officer 18 Property Services RESTRICTED CDT068 Project Manager FTC (Sheltered) CDT069 Customer Liaison Officer FTC (Sheltered) x3 CDT071 LHS Project Manager (FTC) CDT070 Project Manager (North) PRS001 Procurement Manager

19. 19 Property Services PRS051 Technical Services Manager PRS053 Maintenance Team Manager PRS054 Principal Electrical Engineer PRS062 Principal Heating & Water Engineer PRS071 Gas Servicing Team Leader PRS055 – PRS057 Electrical Engineer x3 PRS058 – PRS060 Lift Engineer x 3 PRS063 – PRS065 Heating Engineer x3 PRS066 – PRS067 Water Quality Officer x2 PRS068 – PRS069 Gas Engineer x2 PRS072 – PRS077 Gas Servicing Officer x6 PRS070 Business Support Officer PRS061 Business Support Officer F006 TECHNICAL SERVICES SMT004 Director of Property Services PRS078 Senior Structural Engineer PRS079 Assistant Structural Engineer PRS052 Executive Support Officer Total Posts: 29 CDT061 Project Officer (Electrical CDT062 Project Officer (Mechanical) RESTRICTED CDT002 Customer Liaison Officer

20. 20 Property Services PRS080 Head of Health & Safety PRS083 Fire Safety Adviser PRS086 Asbestos Safety Adviser PRS087 Senior Safety & Health Adviser PRS084 – PRS085 Fire Risk Assessor x 2 PRS082 Business Support Officer PRS081 Facilities Manager CDT063 CDM Adviser Total Posts: 9 K008 SMT004 Director of Property Services HEALTH & SAFETY RESTRICTED PRS088 CDM Adviser & Asbestos Co-ordinator Health & Safety Advisor