1. CSG Survey Highlights October 4 CSG T& L Workshop

2. Top Three Issues zInstitutional Support (14/41) ySpace (2) and Staffing (5) z Tools and Services (11/41) z Planning/what to do (6/41) z Faculty training and support (5/41) zFunds/money (2/41) and Quality (2/41) zGovernance (1/41)

3. Most Requested Services z Course “life-cycling” Needs y Course Creation y Course Development Support y Course Management z Training in Course Tools y Productivity tools, mailing lists, spreadsheets, video integration z Student support services

4. Basic Characteristics of a Good T&L Infrastructure z Environment with access to money and decisions z People z Places z “Stuff” like tools, equipment, objects z Services, like networks, z Organization and integration z EPPSSOI