1. BC Yukon Technical Support Network BC & Yukon Technical Support Network Welcome

2. BC Yukon Technical Support Network Who is it for? Not For Profit Organizations Service Providers

3. BC Yukon Technical Support Network Background: The Challenge Not for profits falling behind in their use of technology Service providers not tapping this market potential

4. BC Yukon Technical Support Network Background: Response Develop a Network to bring together both Not for Profits & Service Providers  Opportunity for Not for Profits to increase their capacity & meet growing demands  To exchange & share information on technology & successes  New growth opportunity for service providers

5. BC Yukon Technical Support Network Goals of the Network Increase Not for Profit’s capacity to serve their stakeholders by using technology Promote technical planning among Not for Profits to increase efficiency Develop and connect local & relevant Training & Support solutions through the building of networks

6. BC Yukon Technical Support Network The Tools Create a self sustaining online resource Develop partnerships with technical service providers & community organizations to provide local solutions & promote planning Connect existing telephone based support desks

7. BC Yukon Technical Support Network Online Services & Resources Directory of services & providers Help! Equipment exchange Workshops Resources Stories Help Desk Contact Information

8. BC Yukon Technical Support Network Online Services & Resources Request for Proposals (RFP) Mailing Lists Help Pages Site Feedback / Search Survey Internet Use Policy Detailed Project information

9. BC Yukon Technical Support Network Help ! Ask a question / Answer a question Service providers are encouraged to reply & offer suggestions Most recent & most asked problems archived

10. BC Yukon Technical Support Network Equipment Exchange Focus on used, recycled & free exchange Sortable by region, item type Replies to request trigger an email to you

11. BC Yukon Technical Support Network Workshops Advertise technical workshops or events in your community Solicit expressions of interest in a workshop or event Online visitors view activities & contact information

12. BC Yukon Technical Support Network Stories News/events/and success stories Deeper understanding of issues, and solutions Highlights organizations to the public

13. BC Yukon Technical Support Network Help Desk Contact Information Combines existing Telephone Help Desks Provides Telephone Support for Not For Profits with technical questions Regional Response

14. BC Yukon Technical Support Network Resources Broad range of training & educational resources Links to online information of specific interest to the Not for Profit sector

15. BC Yukon Technical Support Network Request For Proposal RFP’s are posted by organizations as a formal request to do a specific job Posting outlines proposal, & contact information Contractors / Service Providers contact the organization directly

16. BC Yukon Technical Support Network Mailing Lists Service providers can register to manage a discussion list Organizations, & service providers can subscribe to a list Allow for a themed discussion on a particular subject

17. BC Yukon Technical Support Network Services Offered Directory of services & service providers Searchable by region & type of service Service providers register & keep information up to date

18. BC Yukon Technical Support Network Review What types of Not For Profits can you think of that would use this Online Resource? What kind of services & service providers would benefit from registering in the directory?

19. BC Yukon Technical Support Network Review Do you have a question or comment you would like to post? Do you provide a technical service that would be of interest to Not For Profits?

20. BC Yukon Technical Support Network Not For Profits Ask a question on the Help Wanted page Complete the Survey Add a comment to the Site Feedback page Try a Search in the Directory

21. BC Yukon Technical Support Network Service Providers Register with the BC Yukon Technical Network Enter contact information in the profile Go to Services Offered page, Add your service listing

22. BC Yukon Technical Support Network BC & Yukon Technical Support Network Opportunity to share, interact & exchange Success depends on your participation Can you think of any other services, or resources that could be added?