1. ITS: Charting Our Course April 21, 2005

2. Agenda  Operational Goals  Challenges  Need to Gather Data  Questions for Senate IIT Committee

3. Operational Goals  Extend Distributed Learning  Expand Number of Smart Classrooms  Promote Use of Mobile Learning Tools

5. Challenges  Distributed Learning  Paradigm shift  Need for more inter-departmental collaboration  Smart Classrooms  Large and “easier” classrooms all done  Mobile Learning  Security and academic integrity concerns

6. Data-Driven Decision Making  Need to gather information on:  Trouble calls  Condition of learning spaces  Requests for new areas of training and support  Use of ITS equipment and resources

7. What’s new with…?  Associate Director  Operating Systems Analyst  Academic Affairs IT Coordinator  Different Areas of ITS

8. Guiding Questions for Today  What are we doing well and need to keep doing?  What are we currently doing that could use some improvement?  What are we doing that we should cease doing?  What do we need to start doing, or start planning to do, so that we can provide better service to our clients in the future?  What do you see ITS looking like in 5-7 years?