“ Evaluating the effectiveness of your web portal ” Brian Rust Communications Division of Information Technology University of Wisconsin – Madison Copyright Brian Rust 2003

What is My-UW Madison?

History of My-UW Madison Biology students (500) - Aug Engineering Students (5,500) - Feb New students (5,800) - June 2001 All students (40,000) - Nov Faculty & Staff (15,000) - April 2002

Recent History Biology Advisors (90) - Spring 2002 Business Advisors (30) - Fall 2002 Retired & Emeritus staff (2,000)- Winter 2002 All Advisors (1,500) - Spring 2003

The role of evaluation What did they want? Are they using it? Did we provide to their satisfaction? What do they want next?

Our Audiences Students, faculty & staff Users & nonusers Users who should use it more?

Aspects of evaluation Pre-development: idea/feature generation Interest: quantitative measures Awareness and use Usability

METHOD S Focus groups Usability studies Beta/pilot testing Usage stats Surveys

Ideas from focus groups Student Add mail, calendar, online registration Faculty Add advising, course management Staff Add benefits mgt, accounting, HR tools

My UW usability Layout Tab structure & naming Accessibility

Beta & pilot testing Students: Biology majors (300) Faculty & Staff: Advisory group (50)

My UW usage statistics

WiscMail views & use

WiscCal views vs. logins

Server Processes

Evaluation of Help Desk cases 11,500 cases 8/02-1/03 Password resets, WiscMail, My UW access Most resolved by Help Desk

What do we do with all this? Service team Advisory team Tab team Changes?

QUESTIO NS? my.wisc.edu Contact Brian Rust