Royal Ministry of Labour and Government Administration Summary of country reports Siw Anita Vik & Hans Erik Gravdahl Sørensen, GOL Working group session.

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Presentation transcript:

Royal Ministry of Labour and Government Administration Summary of country reports Siw Anita Vik & Hans Erik Gravdahl Sørensen, GOL Working group session on Portals, 13 September, 2001

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration

Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Introduction Summary a product of the GOL portals project CR Reports submitted from 12 countries Basis in former distributed template Reports from “insiders” not independent observers Focus on common views and interests

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Status on portal policies and strategies Portals on basis of superior political concerns and visions –eGovernment –Information Society –User orientation and seamless governmental services Central government have taken measures to realize the policies and strategies

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Status on portal policies and strategies II Possible correlation between administrative system of governance and process to implement portal strategies Voluntary arrangements combined with central governmental measures the preferred approach

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City The suggested definition of portals Most countries do not comment on the definition A more operational definition also suggested Portal: an opening to information or a superstructure?

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Development patterns / direction of portals All countries have or will soon have a top node portal –Unified picture of public services –Governmental publishing system Not only a technical tool but also instrument to encourage development Complements existing work processes, not competing with them Outsourcing and opening for revenue from advertisements and e-commerce

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Drivers of change - public means Structural arrangements –Top node as a catalyst to use the technology –Monitor Internet use, assess quality of content and technology –Awards for best web site –Guidelines for developing web services Funding varies considerably Regulations Acts to regulate and stimulate development PKI, public access to administrative data, civil rights on accessibility, restrictions on personal data

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Drivers of change - user orientation Monitoring user satisfaction User orientation described in policy statements 24/7 access to the government Access for all

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Drivers of change - cross portal standards Quality measures like guidelines, expert groups, rating of quality, awards Information structures, meta data standards –Need for coherent information infrastructure for automatic processing –Implementation varies from mandatory to optional guidelines to no measures –Pilot projects and precursors –Dublin Core employed in most countries

Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City Realizing eGovernment - the use of portals in the future Different perspectives: strategic, users perspective, technological User focused service production Central Governance Solution structure of portals Work flow solutions Individual rights Technical matters –Standardized metadata, PKI, Multi-channel approach