INTERPERSONAL COMMUNICATION
The Johari Window, named after the first names of its inventors, Joseph Luft and Harry Ingham, is one of the most useful models describing the process of human interaction. A four paned "window," as illustrated above, divides personal awareness into four different types, as represented by its four quadrants: open, hidden, blind, and unknown. The lines dividing the four panes are like window shades, which can move as an interaction progresses.
1. The "open" quadrant represents things that both I know about myself, and that you know about me. For example, I know my name, and so do you, and if you have explored some of my website, you know some of my interests. The knowledge that the window represents, can include not only factual information, but my feelings, motives, behaviors, wants, needs and desires. 2. The "blind" quadrant represents things that you know about me, but that I am unaware of. So, for example, we could be eating at a restaurant, and I may have unknowingly gotten some food on my face. This information is in my blind quadrant because you can see it, but I cannot. 3. The "hidden" quadrant represents things that I know about myself, that you do not know. So for example, I have not told you, nor mentioned anywhere on my website, what one of my favorite ice cream flavors is. As we get to know and trust each other, I will then feel more comfortable disclosing more intimate details about myself. This process is called: "Self-disclosure." 4. The "unknown" quadrant represents things that neither I know about myself, nor you know about me. For example, I may disclose a dream that I had, and as we both attempt to understand its significance, a new awareness may emerge, known to neither of us before the conversation took place. Being placed in new situations often reveal new information not previously known to self or others.
SELF DISCLOSURE Cliche fact opinion feeling Topic of conversation
Self disclosure: revealing personal information after an element of trust has been developed Breadth- the number of topics discussed in a relationship Depth- how much information is revealed about a particular topic
STAGES OF A RELATIONSHIP BONDING INTEGRATING DIFFERENTIATING INTENSIFYING CIRCUMSCRIBING EXPERIMENTING STAGNATING INITIATING AVOIDING TERMINATING
Growth and Decay in Language of Relationships NARROW……………………………………………….BROAD STYLIZED………………………………………………..UNIQUE DIFFICULT……………………………………………...EFFICIENT AWKWARD…………………………………………...SMOOOTH RIGID…………………………………………………….FLEXIBLE PUBLIC………………………………………………….PERSONAL HESITANT………………………………………..SPONTANEOUS JUDGEMENT SUSPENDED…………JUDGEMENT GIVEN
Norms Behavior standards set up for a relationship or for the communication style in a culture. We establish norms for proxemics (space), territory, touch, time. As your relationship develops, you establish norms for the relationship. Breaking norms can create confusion, conflict or change in the stage of the relationship.
Fields of Experience The events we have been involved in in our lives effect the way we see the world. We will perceive messages from the framework of our perspective and thus the way we communicate is shaped.
Values Values are what we hold important. We develop values based on experiences and beliefs. These will shape our understanding of a communication.
Perspective The way we see the world is unique to us. No one can see the world in the same way. When we recognize this, we realize other views may differ. Being aware of the differences helps us to adjust communication so that we can achieve understanding.
Conflict Resolution The results of conflict resolution will be – win/win – Lose/lose – Win/lose Win/win is the optimum result Positive and negative solution styles: – Competing – Avoiding – Accommodating – Compromising – Collaborating
Steps to Resolution Accept that there is a conflict Value a resolution as the best conclusion Be ready to listen and understand Be ready to forgive and be forgiven Merge the energies so something new can take place.