1. Interpersonal and Group Process Approaches10
Interpersonal and Group Process Approaches

2. Understand the diagnostic issues associated with interpersonal relations and group dynamics interventions.
Illustrate the principles of the process consultation intervention.
Describe the process of third-party conflict resolution.
Discuss and evaluate the core organization development (OD) intervention of team building.

3. Process Interventions
A set of activities on the part of the consultant that helps group members understand, diagnose, and improve their behaviors to devise more effective ways of working. Interventions are aimed at helping the group become better able to use its own resources to identify and solve interpersonal problems and devise more effective ways of working.

4. Process Consultation Definition Group Process Issues
The creation of a relationship that permits the client to perceive, understand, and act on the process events
An approach that helps people and groups help themselves
Group Process Issues
Communications
The functional roles of group members
Group problem solving and decision making
Group norms
Leadership and authority

5. Basic Process Interventions
Individual Interventions
Aimed at helping people better communicate with others
Johari Window
Group Interventions
Aimed at the process, content or structure of the group

6. Johari Window Unknown to Others Known to Others Hidden Spot Open
Self
Unknown
to Self
Unknown
Window
Blind
Spot

7. Improving Communications Using the Johari Window
Unknown to Others
Known to Others
Open
Window
Known to
Self
Reduce
Hidden Area
through
Disclosure to
Others
Reduce Blind Spot
through Feedback from
Others
Unknown
to Self

8. Third-Party Interventions
Activities that focus on interpersonal conflicts within the organization
Interventions help involved parties interact with each other directly, facilitating diagnosis of the conflict and its resolution

9. Cyclical Model of Interpersonal Conflict
Behavior
Triggering
Event
Behavior
Triggering
Event
Issues
Issues
Consequences
Consequences
Episode 1
Episode 2

10. Strategies for Conflict Resolution
Determine a clear understanding of the triggering factors and prevent the conflict through mandate
Set limits on the timing and extent of the conflict
Help the parties to cope differently with the conflict
Attempt to eliminate or resolve the basic issues in the conflict

11. Team Building Activities
Determine the Intervention Target
One or more individuals
A group’s operation and behavior
A group’s relationships with the rest of the organization
Determine the Intervention Orientation
Diagnostic
Developmental

12. Types of Teams Groups reporting to the same manager
Groups involving people with common goals
Temporary groups formed to accomplish a specific, one-time task
Groups consisting of people whose work roles are interdependent
Groups with no formal links but whose collective purpose requires coordination

13. Focus of Team Building Interventions
Individual Behavior in the Group
Alter the group’s ongoing processes by focusing on the behaviors and attitudes of individual members
Group Operation and Behavior
An inward look by the team at its own performance, behavior and culture for the purpose of improving effectiveness
Group Relationships with the Organization
Understand the group’s role within the organization including interaction, support, and collaboration
Manager’s Role