Certificate in Employability Skills Customer Assistant Day 1 Induction

Aim of the Programme The aim of this programme is to develop your skills in employability and to gain a qualification to reflect your achievement. The qualification you will achieve is City and Guilds Certificate in Employability Skills. The course provides an in-depth knowledge of Tesco, including their values and what it is like working for them.

Overview of the Programme Week 1: 1.Induction 2.Developing Personal Confidence 3.Attitudes and Values for Personal Development 4.Preparing for an Interview 5.Mock Interviews

Overview of the Programme Week 2: 6.Effective Communication 7.Working as Part of a Team 8.Dealing with Problems in Daily Life 9.Candidate Project 10.Course finish

Overview of the Programme Week 3: Work sample Accompanied shop Accompanied shop presentation Interview

Session Objectives By the end of this session you will: 1.know about Tesco’s history 2.identify what you need to do to follow the programme 3.identify the facilities and support at the centre 4.set the ground rules for the programme 5.identify the impact being in a job will have 6.consider ways to overcome barriers to working 7.find out about Tesco and the roles available 8.receive information on Tesco’s 3D CV.

Domestics No smoking Arrangements for refreshments Lunch Comfort breaks Mobile devices to be switched off

Domestics In the event of a fire go to the nearest fire exit then proceed to the fire assembly point and await further instructions by Fire Wardens. If you have an accident whilst in the centre notify a member of staff. Follow any safety instructions located around the building and report any issues to staff.

Ice Breaker My hobbiesThe important things in my life My favourite place for a holiday One thing you should know about me

Health and Safety Your legal responsibilities: Follow all safety rules and report any accidents. Work safely and take care of the safety of others. Don’t use machinery or equipment you are not permitted to operate. Don’t enter areas you are not allowed to access.

Health and Safety Our legal responsibilities: Enabling you to work and learn in a safe, healthy, supportive environment. Ensuring that you receive a health and safety induction including emergency procedures and first aid arrangements. Making you aware of the hazards and risks around you and helping you to develop safe working skills you can use throughout your working life. Telling you how to report accidents and who to speak to if you are worried about safety.

Health and Safety Be aware of common hazards around the premises: Trailing cables Slippery floors Using electrical equipment Hazardous substances Lifting heavy objects Using office equipment and moving parts in machinery

Health and Safety Using a workstation: Follow the guidance on Display Screen Equipment (DSE) posters in order to set up and use your workstation safely.

Equality and Diversity learndirect is committed to treating everyone fairly, we respect and value the diversity of our learners, clients, employees, suppliers, partners, employers and all other people we work with. We strive to create a positive working environment to support learning and improve employment opportunities where everyone is treated with dignity and respect.

Safeguarding learndirect is committed to providing a safe working environment 1.Health and safety – know your responsibilities 2.It’s ok to express your opinions ensuring you show respect for others.

Safeguarding learndirect is committed to providing a safe working environment 3.It’s safe to talk about concerns with a learndirect staff member 4.Stay safe online. Do not save personal information onto computers or save passwords.

Customer Care Making sure we provide the best service to you learndirect offer a comprehensive customer care service. Contact learndirect customer care line on Via our website FREEPOST learndirect

Working at Tesco Tesco Careers Andy Holsten – Store Manager Jenn Shadbolt – Stock Control Manager Ben Hunter – Produce Team Leader Tesco Academy

Tesco’s 3D CV Who I am My experience My greatest achievements My knowledge and skills What does customer service mean to me What is important to me

Certificate in Employability Skills Customer Assistant Day 1 Induction