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PRESENTATION T Q M Prepared by Farid Shaikh ON

Total Quality Management

CONTENS What is mean by TQM ? Definition of TQM Principal of TQM Fundamentals of TQM Characteristics of TQM Evolution Table of TQM Ten steps in quality Improvement Conclusion

What is mean by TQM ? In Modern competitive Business World Quality of the product is the only way to achieve success in Business it is observed that successful Business Organization pay utmost attention to the quality of their products. Therefore in modern times the concept of Total Quality Management (TQM ) has achieved universal acceptability and has gained more popularity. The most important recent development is the increasing attention to the concept of quality and the emergence of TQM. The term TQM has been defined by different expert in the following ways. ?

Definition of TQM ? 1] British Quality of Association :- “TQM is corporate business management philosophy which recognises that customer needs & business goals are inseparable. It is appropriate with in both industry & Commerce. 2] Indian Statistical Institute, Hyderadab :- “TQM is integrated organizational approach in delighting customers (both Internal & External) by meeting their expectations on a continuous basis through everyone involved with an organization working on continuous improvement in all product service and processing along with proper problem-solving methodology.”

Principal of T Q M 1] Continuous improvement of the Organization which must be equal to or greater than that of any competitor. 2] Continuous & relentless cost reduction 3] Continuous & relentless quality improvement and 4]to create an organization where by every one is working toward making their organization the best in the business, & to capitalise on the sense of achievement & working in a world class organization.

Fundamentals of T Q M 1] In TQM customer needs & satisfaction must be given first priority 2] The principle of ‘Plan-Do-check-Action’ is used in TQM. 3] workers’ co-operation & active participation is very essential for TQM. Without it TQM cannot be achieved 4] In TQM Principle of interrelated control is followed in which work of each one can be checked by other person. 5]TQM relates to all activities, factors processes, departments, functions etc.of an org.

6] In TQM the principle of daily management is followed in which daily planning, control and corrective action are taken promptly. 7] the cost of production is an important factor of TQM & hence it tries to make savings in cost by maintaining the same quality. 8]TQM is the way of life & hence management must concentrate on achieving excellence in all its activities. 9]TQM is the style of thinking & acting which demands participation of everybody in the organization.

Characteristics of T Q M 1] To understand what the customer wants & to provide it, immediately on demand at the lowest cost. 2] To provide product & services of high quality & reliability consistently. 3] To keep up with the pace of change technological as well as political & social. 4] To be one step ahead of customer’s needs that is to predict what the customer will want one year or ten year from now.

Sr. No. Quality Elements Previous state Today & future 1.Definition Product - focussed Customer - focussed 2. Decision- making vision short-termLong-term 3.Focus Inspection & Detection Prevention & Only Prevention 4. Source of defects OperationsSystem 5. Responsiab ility of Quality Control One & All Evolution Table of TQM

Sr. No. Quality Elements Previous state Today & future 6. Decision- making by Managers Quality Team 7. Role of Manager To Plan, Control & Enforce Delegate,empower Help, educate, facilitate 8. Role of Employees Employees are trained Passive and follow educate and empowered orders 9. organizational structure Horizontal Processes chain of command structure 10.Philosophy Change & Improve Stability, Learning Encouraged from specialisation

1] To create awareness of needs and opportunities for quality improvement. 2] To fix objective of quality improvement 3] To built Organization to achieve objective 4] To impalement training programme for quality improvement 5] To impalement proper project to solve the problem. By Joseph Juran Ten steps in quality Improvement

6] to receive progress report of quality improvement activity and project. 7] To give proper recognition to the employee who had achieved success in quality improvement programme. 8] to intimate to the concerned staff the objective achieved due to quality improvement programme 9] To see & confirm that the quality improvement programme is implemented on the right direction 10] To maintain proper speed of quality improvement programme treating it as a regular activity of a company By Joseph Juran Ten steps in quality Improvement

Impact of T Q M Conclusion A.Consumer’s Trust & satisfaction B.Reduce errors & enhance quality and productivity. C.Contribute to the improvement & development of the enterprise D.Inspire more effective team work among the workers. E.To increase employee motivation F.Create problem solving capability G.Improve communication in the organization H.Develop harmonious relationship between manager and workers. I.Promote personal and leadership development. J.Develop a greater safety awareness. K.Promote cost reduction.