Lighting Rebate Portal ®

® Purpose is to provide incentives to customers during change outs or new construction 2

® Before The Portal – Customer Customer downloads form from OG&E web site Customer fills out forms and submits to OG&E via pdf, mail or fax Customer does not know rebate amount until notified by OG&E 3

® Before The Portal – OG&E Manual entry into spreadsheets off paper forms Manual entry into OG&E database Program managers must do math on rebate Program manager fills out check requisitions by hand Tallying totals and roll-ups is difficult and time consuming 4

Overview OG&E Sought a Way To : Allow customer to input lighting data for calculations Allow customer to see savings and rebate data in real time Feed data into OG&E database automatically, allowing reliable tracking of kW and kWh savings Allow uploading and electronic storage of invoices, supporting documents and photos Increase the speed of payment to customers/contractors Increase customer satisfaction

Solution THE SOLUTION = Online Rebate Portal

Demo Site Demo and Functionality

Overview Online and Simplified : Majority of the process is online Paper is almost completely eliminated Process is faster and easier Reporting and tracking are enhanced

Process User Chooses Home State New User Registers or Returning User Logs-in User Reviews Prescriptive Measures Worksheet (user can run various scenarios) User Saves Rebate Form for later User Completes & Submits Rebate Form Admin prompted to review rebate for approval Rebate check issues and mails Admin generates reports User can return to see rebate status CUSTOMER FACING UTILITY FACING

Results OG&E Results Using Portal : Increased customer engagement resulted in: 35% of total kW savings for demand portfolio Actual savings have exceeded budgeted savings in each year of the program Annual savings have average life of 12 years, for Lifetime energy savings of 152,416,473 kWh Client achieved in excess of 100% of the demand and energy goals while staying in budget

Results OG&E Results Using Portal : Valuable EM&V tool Customers have remarked about ease of use Significant reduction in admin and management time Rebate request turn-around time reduced by 40% Contractors “very satisfied” with portal/program EM&V Results available here content/uploads/2013/12/OGE-EMV-Commercial-Lighting- June pdf content/uploads/2013/12/OGE-EMV-Commercial-Lighting- June pdf

EM&V Working Together : Direct Options (implementer) and EnerNOC (EM&V) have worked closely together on this project Determine specific EM&V needs Implement various EM&V suggestions for improvement Provide administrative access to the web portal for EM&V Create and generate custom reports as needed

Savings By Program OG&E’s 2012 KW Savings by Program

User-Friendly online web application Paperless process (except rebate checks) “Our commercial lighting customers & lighting contractors love the online rebate portal. It’s easy to use, and has helped decrease the amount of time it takes to process a rebate check.” -OGE Program Manager “Very impressive” – EnerNOC, OGE’s EM&V vendor Lighting Rebate Portal

Discussion/Questions

Contacts Gale LewisPat Niehoff Lead Program ManagerAccount Director OG&EDirect Options