Symantec 2010 Windows 7 Migration EMEA Results

Methodology Applied Research performed survey 1,360 enterprises worldwide SMBs and enterprises Cross-industry 2

Key Topics Attitudes about migrating Manpower requirements Preparing for the migration General recommendations Results of the migration 3

4 Attitudes About Migrating

Timing and Motivations Typically wait six to 12 months Only 5% migrate immediately Performance, reliability and end-user experience motivated migration Most (57%) set ROI goals 91% met ROI goals 5

6 Manpower Requirements

Manpower requirements Typically involve almost half of IT staff Most automated the process 15 PCs worth automating Time consuming aspects: – Planning (18%) – Actual execution of upgrade (12%) – Reinstalling applications (10%) – Inventorying existing machines (9%) – Running pilot tests (9%) 7

8 Preparing for the Migration

Before the migration What to capture beforehand – User files & documents – Links to network drives – User profiles Processor speed, RAM, budget, PC age important 12 IT man-hours in preparation 9

Hardware recommendations CPU – Minimum: 2 to 2.5 GHz – Optimal: 2.5 to 3 GHz RAM – Minimum: 2 GB – Optimal: 4 GB Storage – Minimum: 200 to 500 GB – Optimal: 500 GB to 1 TB Video RAM – Minimum: 512 MB – Optimal: 1 GB or more 10

11 General Recommendations

General recommendations Standardization, added security, and virtual desktop 71% replace incompatible applications 12

Ensuring success / Easing the process Planning Training Pilot tests 13

14 Results of the Migration

Results of the migration 75% said process was smooth 56% said easier than last migration Most achieved key motivations Most ran into delays End-user satisfaction increased over time 15

Best vs. Worst Practices in Information Management Users offline 2 hours 60% of users extremely satisfied Differences 20 IT man-hours in preparation Extremely important: – Advanced planning (56% ) – Upgrading hardware (45%) – Pilot test (45%) – Training (44%) – Capture user profiles (42%) – Proper inventory (35%) Users offline 6 hours 25% of users extremely satisfied Differences 9 IT man-hours in preparation Extremely important: – Advanced planning (30% ) – Upgrading hardware (31%) – Pilot test (34%) – Training (26%) – Capture user profiles (27%) – Proper inventory (24%) Top tier resultsBottom tier results

17 Appendix All questions included

Expected use of Windows 7 18

User downtime 19

User downtime 20

Migration planning 21

Transition difficulty 22

Additional technologies 23

Delaying issues 24

Machine types 25

Machine types 26

Previous operating system 27

Influencing factors 28

When to upgrade 29

Economic impact 30

Current machines vs. new machines 31

Upgrading vs. fresh install 32

Communication 33

End user reaction 34

IT workforce involvement 35

Setting ROIs 36

Meeting ROIs 37

Affected factors 38

Minimizing cost 39

Successful migrations 40

Migration process 41

Automation vs. manual 42

Previous migrations 43

Previous migrations 44

Migration tools 45

Post-migration issues 46

Migration approaches 47

Migration approaches 48

Incompatible applications 49

Pre-migration captures 50

Helpful factors 51

Helpful factors 52

Pilot tests 53

Automatic vs. manual migrations 54

Hardware specifications 55

Hardware specifications / recommendations 56

Hardware specifications / recommendations 57

Hardware specifications / recommendations 58

Hardware specifications / recommendations 59

Hardware upgrades 60