learning and development - consultancy - research EIPA 2012 © European Institute of Public Administration - Institut européen d’administration publique DISPA Innovation in Public Service Delivery Copenhagen, May 2012 A EUROPEAN VIEW ON INNOVATION INITIATIVES BASED ON THE EPSA 2011 STUDIES Prof. Dr. Marga PRÖHL, Director-General, EIPA Maastricht

EIPA © EPSA KNOWHOW TRANSFER TRENDS AND BEST PRACTICES EPSA 2011 WHICH TRENDS ON INNOVATION OF PUBLIC SERVICES SHOWS EPSA?

EIPA © The European Public Sector Award... More than just an award! The EPSA brings together the best, most innovative and efficient performers from the European public sector. By highlighting exemplary models of innovative public performance, the award serves as a catalyst for continued progress in addressing Europe’s most pressing concerns. Tool for disseminating new problem-solving models and for supporting the EU 2020 strategy for a smart, sustainable and inclusive growth. Vision: To create an arena in which Europe’s public sector institutions can excel and become an exemplar for the rest of the world.

EIPA © Insrt your own text here Insert your own text here  EU Commission  Austria  Cyprus  Denmark  Germany  Hungary  Italy  Luxembourg  The Netherlands  Poland  Spain  Switzerland Private Sponsors: With the support of: The EPSA 2011 Institutional (Co-financing) Partners

EIPA © EUROPEAN PUBLIC SECTOR AWARD (EPSA) 2011

EIPA © EPSA 2011 Final Conference & Award Ceremony Maastricht (NL), 15 – 17 November 2011

EIPA © The EPSA 2011 – Overview of General Results  In total, more than 350 European public organisations have registered on the EPSA online system;  274 applications have finally been submitted and were eligible;  Applications were received from 32 European countries and 7 from EU Institutions;  Among the "top submitters" were countries such as Spain, Romania, Austria, Italy, Poland and Germany.

EIPA © Albania 1 Austria24 Belgium10 Bulgaria 8 Croatia 3 Cyprus 3 Czech Republic 1 Denmark 4 Estonia 3 Finland 3 France 2 FYR Macedonia 1 Germany19 Greece 2 Hungary 8 Ireland 8 Italy23 Lithuania 2 Malta 2 Netherlands 7 Norway 3 Poland21 Portugal11 Romania30 Slovakia 1 Slovenia 1 Spain47 Sweden 1 Switzerland11 Turkey 2 Ukraine 1 United Kingdom 4 EU Institutions 7 TOTAL 274 Applications per Country

EIPA © EPSA 2011 Themes Theme I Smart Public Service Delivery in a Cold Economic Climate Theme II Opening Up the Public Sector Through Collaborative Governance Theme III Going Green: Concrete Solutions from the Public Sector

EIPA © Applications by Administrative Level Local: 116 Regional: 66 National: 85 EU Institutions: 7 Total: 274

EIPA © Applications by Thematic Area Theme 1: 103 Theme 2: 115 Theme 3: 56 Total: 274

EIPA © EPSA NOMINEES THEME 1 Smart Public Service Delivery in a Cold Economic Climate  Change² - City of Mannheim: Achieving more together (Germany)  Winner: Political Management based on Economic Stringency and Strategic Budgets (Bilbao, Spain)  NDLA: Innovation in acquisition, development and distribution of digital learning resources (Norway)  High technology at low cost in the management of CAP subsidies in Catalonia (Spain)  Effectiveness in Healthcare. Computer system to manage the surgical process (Forli, Italy)

EIPA © Opening Up the Public Sector through Collaborative Governance  The City of Barcelona’s food markets remodelling process (Spain)  Show Colours for Münster (Germany)  Winner: Civil society involvement in the welcoming and integration of immigrants (Portugal)  Introduction of an interactive search-, allocation and administrative procedure for child care services (Heidenau, Germany)  Mijn Borne 2030 – Joint vision (Borne, The Netherlands) EPSA NOMINEES THEME 2

EIPA © EPSA NOMINEES THEME 3 Going Green: Concrete Solutions from the Public Sector  Porto, a Water Sensitive City: Sustainable Management of Urban Water Cycle (Portugal)  ECO2 - Eco-efficient Tampere 2020 (Finland)  Winner: "ÖkoKauf Wien" - "EcoBuy Vienna" (Austria)  More Forest for More Life (Arad County, Romania)  The SITXELL project: Integrating natural values and ecosystem benefits into land planning (Barcelona Provincial Government, Spain)

EIPA © 1. Need for a successful strategic framework for budget & services reform  What public expenditure level is sustainable?  What level of public service delivery is acceptable?  Clarity of objectives (linked to ability to set priorities)  Co-design and production of services by users  Skills: strategic planning, budgeting, CAF, collaborative production to (e- )services  Budgeting and service reviews are, in the end, political decisions, so political support is essential.  A fully-fledged process of reform in a public administration works better when it engages those responsible for making it work at middle management and operational level.  Skills: CAF, communication and negotiation skills, change and HR management skills, (political) leadership skills 2. Importance of commitment at all levels for reform processes, particularly the top level Key messages and trends

EIPA © 3. Innovation takes place at all levels of government 4. Technological innovation is an enabler of service reform Key messages and trends  Successful processes happen at all levels of government and in different political systems;  No indication or evidence per se that such reviews or reforms are easier or more difficult in a specific form of governmental structure (centralized, decentralized etc.)  Skills: review of innovative solutions at different levels of government, multi- level governance skills  Technological innovation can result in significant improvements in service delivery standards and/or reduced costs.  In considering innovation, public authorities should actively seek for good practice from other public authorities.  Skills: teaming up with experts on new technologies, benchmarking and matching skills

EIPA ©  The use of the internet is the most significant element in facilitating the overall aim of transparency.  Access to information supports citizens’ involvement.  Increased trust in the public sector as another result.  Skills: utilization of social media in PA, (e-)citizen involvement techniques, data protection and accessibility skills  Initiatives to integrate specific social groups within the general public takes the idea of collaborative governance even further.  Working together towards a common goal, creates ownership and increases outcome acceptance.  Skills: communication, negotiation, participation techniques 5. Opening up processes to citizens supports innovation 6. New social media & transparent communication are sources for innovation 7. Integration of social groups facilitates innovation and ownership  Greater influence to active involvement of citizens and the private sector.  It also results in greater administrative efficiency, as well as the financial benefits of not having to allocate as many resources to a particular area or process.  Skills: communication and participatory techniques, cooperation with media Key messages and trends

EIPA © Key messages and trends  The responsibility of decision makers does not change, only the level of openness and involvement.  Partnership of private and public sector strengthens innovation base.  Skills: communication, negotiations, contracting, PPP  Measuring and evaluating outcome is essential when it comes to transferring knowledge.  Challenges related to performance measurement are linked to expectations and Cost-Benefit-Analysis.  Skills: evaluation, quantitative techniques, CBA 8. Stronger innovovation base through partnership with private sector 9. Make innovation transferable – through evaluation 8. Stronger innovation base through partnership with private sector

EIPA © 10. Professional exchange and networking supports innovation  Membership to networks at European, national, regional or local level support innovative initiatives and their quality.  Innovation needs continuation and a strong exchange with other administrations.  Skills: networking, benchmarking, quality management, matching and broker skills  Communication and awareness raising are important elements of many initiatives.  ‘Branding’ can be an essential element of a communication strategy.  Skills: media communication, marketing, corporate identity building skills 11. ’Branding’ is an important awareness - raising tool to spread innovation Key messages and trends

EIPA © EPSA 2011 Publications

EIPA © Thank you for your attention Prof. Dr. Marga Pröhl