Preparing for the unexpected AOG Lee McConnellogue - Director Flybe Aviation Services 14th October 2015

AOG the MRO’s perspective As an MRO the “unexpected AOG” is often at a location not supported by an in house solution resulting in teams being deployed to recover the aircraft. As an MRO you will cover multiple customers and multiple types, presenting a challenge for all aspects of the maintenance team; in the case of FAS 17 aircraft-engine combinations across 72 airlines in 5 continents. The MRO must constantly evaluate the market demand, be it customer refleeting, entry into service types or next generation aircraft advancements. In all cases the imperative is to return the aircraft safely back to revenue service with the shortest out of service time, minimising reputational, operational and financial impact to your customer. This level of variation and risk dictates that the MRO must have a robust yet agile solution built on good People, enabling Process and innovative support Platforms PEOPLE PLATFORM PROCESS © Flybe 2014 Company Confidential & Proprietary

Recruit and develop the best people Team Structure Qualification mix Skill set Bespoke or Pool On call Training New Types Procedures NAA Company Human Factors Commercial Engagement Business updates Management contact Market intelligence Well being Working time directive Fatigue management Inoculations Performance management Recruit and develop the best people © Flybe 2014 Company Confidential & Proprietary

Processes designed to enable Contact Who is the customer POC? Who is the engineers POC? NAA Notification Are you exporting your approval? Support On Site Liaison Logistic Ordering Logistics Transport Engineering Services Deployment Visa Flights HOTAC Airfield access Status updates How often? What format? What audience? Processes designed to enable © Flybe 2014 Company Confidential & Proprietary

Flybe Aviation Services Platform Tech Cameras Borescope Diagnostic Equipment Limited NDT Communication Smart Phones Lap tops / Tablets Smart Glasses Lone Working sensors Tooling Go Kits High usage kits Structural /B2 kits Tool Control (RFID) Portable Hangars ERP Logistics Ordering Tech Data Access Maintenance recording and reporting Innovative Platforms © Flybe 2015 Flybe Aviation Services

Flybe Aviation Services Ltd New Walker Hangar Exeter International Airport Devon EX5 2BG AOG Contact +44 1392 672172