MANAGING CHANGE

John M. Fisher’s Change Model How do people respond to change? According to psychologist John M. Fisher there are several psychological stages that any individual undergoes when he/she experiences major changes in his or her life or work

PAIR WORK: Put the following stages in a logical order: Guilt and disillusionment Gradual acceptance Threat Anxiety and denial Moving forward Fear Happiness Depression and hostility

John M. Fisher’s Change Model

Discussion, p. 38/1 Grup work Decide upon major changes you would like to introduce to an imperfect system operating within their country Eg.: The country’s system of medical care The city’s public transport system Or ........your ideas are welcome!

MISSION STATEMENT Turn some of the problems you discussed about into opportunities: Define the objectives you would like to reach. What are going to be your purpose and values? Who are your primary clients? What are your responsibilities towards your clients? How do you intend to accomplish your mission? Use S M A R T criteria SPECIFIC, MEASURABLE, ACCEPTABLE/ACHIEVABLE, RELEVANT/REWARDING, TIMEBOUND

Listening: Goran Radman, a change management consultant VOCABULARY: Inventory Inertia Resilient Holy Grail The whole is greater than the sum of its parts ROI Restraining forces

Return on investment A list giving details of all the things in a place Able to recover easily An ultimate goal or ambition that is hard to obtain Synergy A situation in which something does not change for a long time Restraining forces are forces acting to restrain or decrease the driving forces. Apathy, hostility, and poor maintenance of equipment may be examples of restraining forces against increased production. Equilibrium is reached when the sum of the driving forces equals the sum of the restraining forces.

Radman helps ___________companies to meet customer ________ and __________ by setting up an on-demand supply chain using CPFR. CPFR – Collaborative Planning, Forecasting and Replenishment The activiy of sharing forecasts and business information with business partners in order to optimize the supply chain

Radman helps retail companies to meet customer needs and demand by setting up an on-demand supply chain using CPFR

p. 30 Listening for detail Complete the summary and force field chart

Kurt Lewin wrote that "An issue is held in balance by the interaction of two opposing sets of forces - those seeking to promote change (driving forces) and those attempting to maintain the status quo (restraining forces)".

FORCE FIELD ANALYSIS

p. 39 Discuss possible driving and restraining forces for companies Upgrading computer software Adopting JIT (Just in time) – a process by which companies do not keep lots of excess inventory, instead, they manufacture a product as an order comes in) Outsourcing HR and IT Offshoring production

The Heart of Change by John P. Kotter Eight strps to successful change: Establish a sense of urgency Form a powerful guiding coalition Create a clear vision Communicate the vision Enpower others to act on the vision Plan and create short-term wins Consolidate improvements and produce still more change Institutionalise new approaches

LISTENING Listen to G. Radman’s conversations with Maria Castillo, a client whose sports equipment stores are underperforming and match with the corresponding Kotter’s steps

1d 2g 3a 4e 5b 6h 7f 8c

Cleft sentences What’s the difference? The thing that people need to take on board is that this is really urgent. (Goran used) People neded to take on board that this is really urgent. (simpler form) What you should do is to get all the staff on board. You should get all the staff on board. The cleft sentences The original sentences are split into two clauses to add emphasis VOC To take on board – to accept To roll out – to introduce

Rephrase the sentences using the following beginnings...... The reason why I... What’s essential.... What would be good would be... Another thing you have to bear in mind is that.... It’s them that should take ownership....

GROUPS Prepare an action plan to reach the goal you defined in 1. Take account of your force field analysis and kotter’s eight steps to successful change Present your action plan to the class using cleft sentences to emphasize important points.

SUPPLY CHAIN – Case study WEF Audio, p. 42, 43 “Family businesses are like family weddings – and we all know how difficult they can be.” Sir Gerry Robinson

VOCABULARY The writing’s on the wall – the future is clear, used negatively A vicious circle- a process in which the existence of a problem causes other problems and this makes the original problem worse To go ballistic- to become very angry Stagnant – not growing or developing To streamline – to improve a business, organization, process by making it more modern or simple High-end – more expensive and advanced To boost revenue – to increse income Irrespective of – despite a particular fact, situation or quality To jeopardize – to risk damaging or destroying something important

PROGRESS TEST 1 Lessons included in the PT 1: Unit 1: Personal development (Johari & Nohari window) Top tips for getting on in the workplace Peter Principle Unit 2: Corporate image – Corporate identity The Big McMakeover CSR- Exposing the Fraud Corporate image – Case study: “Pixkel Inc.” Unit 3: Supply Chain - Outsourcing The Indian Machine Management skills – Managing change